Ensuring Quality through Progressive Approach in Test Automation
Embracing the Social Element in the Loyalty Programs
Is it worth implementing Big Data Technologies?
Development Centric DevSecOps
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
IT Services Supporting Airline Product Suite
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
Providing Crew and Back-office support for world’s largest Cruise Line
End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain
Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.
Implementing Robust SAP Solution for Leading African Airline
Streamlining the business functions via Mobile App for Leading Indian Airline
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
Enabling 70% Revenue Retention for Airline via IROPS Support Services
End-to-End Social Media Solution for Major European Airline
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.
Domain Led Application Support Services to Leading US Airline
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
Enabling Contact Center Efficiencies via Digital Solutions and Services
Handling 70k Transactions Per Month with 98.99% Transaction Accuracy
Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.
Application Support Services to the Largest Hotel Chain in the World
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Data Engineering Services
Travel Analytics Services
Customer 360 in Travel & Hospitality
With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable