Customer Engagement in the Post Pandemic World
Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions
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Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions
Virtual Think Tank Post Discussion Report
Digital & Analytics Trends In The Air Cargo Industry
Role of AI in the Digital World
To make travel smarter and safer, the right application of smart Data, and AI is imperative.
Harnessing the power of data services for Airlines
Data Modernization: Imperative for Digital Transformation
Adopting Modern Data Management practice is essential for constructive use of data.
Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience
Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world
5 Trends of Software Quality Assurance in 2021
LEAN QA – Transforming QA teams for Just-in-time test delivery
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.
Continuous Testing: Smart Testing Way Forward
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
Customer Equation in the new normal
Airline Customer Value
Social Travel-Integrated Travel Experience
Creating a 360-degree View of the Connected Traveler
Ensuring Quality through Progressive Approach in Test Automation
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
Structuring Ticket Process Outsourcing
Is it worth implementing Big Data Technologies?
Unlatch z/TPF data using DFDL
DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.
Development Centric DevSecOps
Driving enhanced CX for a leading airline in Canada
Sales and Customer Care transformation for a leading US-based e-commerce company
Delivering Premium Customer Support for the most prominent e-commerce giant in Indonesia
60% cost savings through sales administration support for a leading international automotive research website
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
Scaled agile delivery of enterprise solution with 25% schedule compression
Tech Support Services for Airport Management Systems of an International Airport
Implementation of Intelligent Automation Testing for a Global Technology Company
Independent Product Testing for a Global IT and Telecom Product Engineering Organization
IGT helped the client improve its Product SLA compliance by 100%
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
Faster Time-to-Market for a Leading Tech Provider
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
IT Services Supporting Airline Product Suite
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
Successful Fare Filing Management for Airline
Providing Crew and Back-office support for world’s largest Cruise Line
Defect free migration of TPF to zTPF for a leading GDS
Interline EMD Testing for Leading International Airline
25% Increase in Sales Conversion for a Leading OTA
End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain
Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.
Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA
Implementing Robust SAP Solution for Leading African Airline
Streamlining the business functions via Mobile App for Leading Indian Airline
Managing Crew Schedules & Processes for US Airline
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
Enabling 70% Revenue Retention for Airline via IROPS Support Services
Mishandled Baggage Queries for Airline
End-to-End Social Media Solution for Major European Airline
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.
Domain Led Application Support Services to Leading US Airline
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
Enabling Contact Center Efficiencies via Digital Solutions and Services
Handling 70k Transactions Per Month with 98.99% Transaction Accuracy
Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.
Application Support Services to the Largest Hotel Chain in the World
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East
IGT helped to increase the revenues by 20% in inflight retail purchases from last year
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
Data Platform Modernization for a Leading Hospitality Solution Provider
Data Platform Modernization for a Leading Airline in the Middle East
EMD DWH for a Leading GDS for its Customer Airlines
IGT enabled speedy reporting through standalone EMD DWH solution
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
Developed Dedicated Analytics Centre for the World’s leading Hospitality Company
Migrated 24 dashboards and 163 reports to the new platform
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
Automated Passenger Data Consolidation for Covid Contact Tracing
Staff Augmentation Services
Spring Catalog 2023
Jupiter: Cloud-based next-gen revenue management solution for Airlines
Self-Test Support Services
Pre-travel Documents Verification
Airline Cost Management
Cloud Computing Services
Rate Parity Services for Hospitality
Lead Generation Services for Hospitality
Land Transportation BPO Services
Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
Fare Note Interpreter
Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.
COVID-19 Contact Tracing Management
Social Distancing Analytics
A solution that uses Computer Vision AI to enable safety measures at work or public space.
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
Intelligent Video Analytics
Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efﬁciency, security and compliance for Work-at-Home solution.
Work at Home Solutions
The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary ﬂexibility to scale up or down business operations based on capacity need.
Automation Centre of Excellence
Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.
Automated Baggage Coding Solution
Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.
Airline Data Analytics
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable
Customer 360 for Travel and Hospitality
Advanced technology enables today's traveler to connect with brands and have instant access to content via multiple channels.
DevOps For Digital
DevOps brings development, testing,
and operations stakeholders together for faster and stable IT Delivery.
Bringing Transformational Technology to Shipping Industry
Fare Filing Services
IGT Cruise Capability
Digital Contact Centers
Today’s customer is always online , expecting to connect anywhere, anytime with companies.
IGT TPF Services
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Data Engineering Services
iQD – Intelligent Queue Management Framework
iQD is a cloud-based, fully automated queue management tool with an ability to integrate with multiple backend and front end system
Baggage Helpdesk Services
Professional Support Services
Brands constantly struggle to hire, train and retain the right mix of personnel across various projects.
Accessibility Testing Services
For enhanced customer experience companies need to integrate disparate technologies and user-friendly interfaces
Effective testing of IT applications across company helps in ensuring quality and seamless operations
Social Media Customer Experience Management
Mobile has become the preferred mode of communication for today’s buyers
Loyalty Management Services
In today’s competitive scenario, many brands use loyalty program as a means to retain customers and keep them
Travel Analytics Services
Harnessing the strength of data is the key to stay ahead of the competition. It has become imperative for the brands
Robotic Process Automation (RPA)
IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.
Baggage Claim Digitization Framework
InFlight POS Solution Framework
Irregular Operations Support Desk
Crew Helpdesk Services
Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure
Application Support Services
With the rise of connected customer, it has become imperative for the companies to be responsive and deliver
Queues Management Services
Digital Content Management
Today’s era of constant evolution brings forth multiple agreements and contracts across industries
The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.
mTAF – Mobile Test Automation Framework
Driving enhanced CX for a leading airline in Canada
All you need to know about Hyperautomation
Top Technology Trends for 2020 and Beyond
A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.
Customer Experience for the Digital Consumer
Work At Home isn't the future of work, it's the present!
40% of global companies are hybrid (companies offer both remote and in-office options)
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.
Rise of Messaging platforms & ChatBots
BPO – The Digital Tipping Point
Loyalty gets personal for the digital customer
There are about 14.3 loyalty programs per consumer. Digital transformation has brought changes in customer loyalty not only in various sectors but also across different generations.
The Social Travel Landscape
IROPS – Putting Passengers First
The Untapped Potential of Accessibility Testing
Mobility in Air Travel creates Connected Experiences
Digitization & Automation in Baggage Services Landscape
Travel Technology Trends-2019
Capturing more of The Fare Value Chain
Top 12 Travel Technology Trends 2016
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