Thought Leadership

Webinars

Airline sales and reservation management

Webinar

Customer Engagement in the Post Pandemic World

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

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Whitepapers

Airline sales and reservation management

Whitepaper

Press Play on Player Experience: Level up Beyond Game Design

Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions

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Airline sales and reservation management

Reports

Virtual Think Tank Post Discussion Report

Creating A Smarter Contact Centre Through Automation And Analytics: The Two Key Differentiating Factors For Meeting Customer Expectations In 2021
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Airline sales and reservation management
Industry Guide

Digital & Analytics Trends In The Air Cargo Industry

Enabling Digital and Technological Trends in Air Cargo Industry
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Airline sales and reservation management
Use Case

Role of AI in the Digital World

To make travel smarter and safer, the right application of smart Data, and AI is imperative.

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Airline sales and reservation management
Industry Guide

Harnessing the power of data services for Airlines

IGT’s Data Services for airlines solves problems by using innovative techniques.
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Airline sales and reservation management
Ebook

Data Modernization: Imperative for Digital Transformation

Adopting Modern Data Management practice is essential for constructive use of data.

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Airline sales and reservation management

Whitepaper

Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience

Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).
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Airline sales and reservation management

Whitepaper

Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world

While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand spiked in various markets when the pandemic started to grow.
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Airline sales and reservation management

Whitepaper

5 Trends of Software Quality Assurance in 2021

The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater collaboration, and iterative releases, which has led to greater penetration of Agile and DevOps. A look at some trends in 2020 that will continue in the years to come.
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Airline sales and reservation management

whitePaper

LEAN QA – Transforming QA teams for Just-in-time test delivery

Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.

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Airline sales and reservation management
Whitepaper

Continuous Testing: Smart Testing Way Forward

Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to development up to production and operations.
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Airline sales and reservation management

Whitepaper

Customer Experience 3.A

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

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Airline sales and reservation management

WhitePaper

Customer Equation in the new normal

The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..
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Airlines IT Solutions
Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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airline social media
Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
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travel technology solutions
Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
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testing service provider
Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.
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Customer Loyalty Management
Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.

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rpa in travel industry
Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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Big Data
Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience
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Z/TPF Services
Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

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devops service providers
Whitepaper

Development Centric DevSecOps

DevSecOps has been viewed as Security at the intersection of Development and Operations with security scans being triggered early in the application lifecycle.
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Case Studies

Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Improved Seller and B2C Experience for a Leading E-Commerce Marketplace

Learn how IGT Solutions transformed merchant and consumer experience for a leading e-commerce marketplace.
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Case Study

Leading Airline Adopts Gen AI Self-Service Platform

Discover how IGT Solutions' Generative AI Self-Service Platform helped a prominent Middle Eastern Airline.
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Airline sales and reservation management
Case Study

End-to-End Social Media Management for a Major European Airline

IGT Solutions helps major European airlines achieve a multi-channel social media strategy as an effective customer support engine.
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Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Optimized Customer Support for Rapid Growth of a Fintech Company

Learn how IGT Solutions optimized customer experience for a fintech with 24/7 support.
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Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Omnichannel Customer Service Approach for a Leading Digital Health Provider

Discover how IGT Solutions optimized multi-channel customer support for the client to faster customer response and increase cost savings.
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Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.
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Airline sales and reservation management
CASE STUDY

Driving enhanced CX for a leading airline in Canada

Managing call volumes and implementing AI-powered technology to ensure better CX
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Delivering Sales Administration Support For An American Technology Major To Incubate Fast Growth
Case Study

60% cost savings through sales administration support for a leading international automotive research website

IGT helped to reduce their operational cost by 60% and cleared 100% backlogs of the client by deploying a team of sales process experts within three months.
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Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
Case Study

Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC

IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%

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Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Scaled agile delivery of enterprise solution with 25% schedule compression

Building a Border Control Solution that involved global implementation, departmental customizations, and multiple integrations.
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Airline sales and reservation management
Case Study

Tech Support Services for Airport Management Systems of an International Airport

IGT helped the client to achieve 98% reduction in unplanned downtime and 99.99% availability.
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Airline sales and reservation management
Case Study

Implementation of Intelligent Automation Testing for a Global Technology Company

IGT's Automated Testing framework helped the client reduce test execution by 70% and improve the build delivery cycle from 2 months to 2 weeks.
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Airline sales and reservation management
Case Study

Independent Product Testing for a Global IT and Telecom Product Engineering Organization

IGT helped the client improve its Product SLA compliance by 100%

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Airline sales and reservation management
Case Study

Microsoft SQL Database Management for a Leading Travel Retailer of Europe

The client achieved a 95% reduction in downtime of database servers of live applications and group applications along with a 90% improvement in application response time of the applications querying the databases.
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Airline sales and reservation management
Case Study

Customer Experience Modernization for a National Flagship Carrier

IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.

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Airline sales and reservation management

case study

Creating Omnichannel CX for Cargo Customers of a leading airline in North America

IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions

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Airline sales and reservation management
Case Study

Improved quality and enabled 30% reduction on maintenance effort

IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.

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Leading Tech Provider - IGT

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in releasing new features and enhancements is a key driver to gain competitive edge.
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Devops solution providers - IGT

Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

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Airline customer Service
Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Airlines IT Solutions
Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Fare Filing
Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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queue management solutions
Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
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tpf services
Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Testing service provider - IGT
Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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digital transformation in hospitality industry
Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.

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CRM for Turkey
Case Study

Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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travel application development
Case Study

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Airlines crew management services
Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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PNR Management
Case Study

Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Hospitality IT solutions - IGT
Case Study

Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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irop airline
Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Airlines lost baggage managemnet
Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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digital transformation and automation - IGT
Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.

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travel application development - IGT
Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
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travel call center
Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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IT helpdesk support
Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
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digital transformation in travel industry
Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
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digital transformation and automation - IGT
Case Study

Handling 70k Transactions Per Month with 98.99% Transaction Accuracy

Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.

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hotel app development
Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
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hotel bpo
Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.
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digital transformation in travel industry
Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
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Hospitality IT solutions
Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
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airline reservation management
Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines.  Achieved 5% increase in customer satisfaction score.

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airline reservation management
Case Study

Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East

IGT helped to increase the revenues by 20% in inflight retail purchases from last year

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airline reservation management
Case Study

Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm

IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.

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airline reservation management
Case Study

Data Platform Modernization for a Leading Hospitality Solution Provider

IGT reduced the complexity and turnaround time of the onboarding process of new properties by modernizing the client's data platform
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airline reservation management
Case Study

Data Platform Modernization for a Leading Airline in the Middle East

IGT helped a leading airline to achieve 60% saving on infrastructure cost with 4X times improvement in processing time
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airline reservation management
Case Study

EMD DWH for a Leading GDS for its Customer Airlines

IGT enabled speedy reporting through standalone EMD DWH solution

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airline reservation management
Case Study

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings

IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.
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airline reservation management
Case Study

Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe

To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks

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airline reservation management
Case Study

Developed Dedicated Analytics Centre for the World’s leading Hospitality Company

Migrated 24 dashboards and 163 reports to the new platform

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airline reservation management
Case Study

Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain

Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of
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airline reservation management
Case Study

IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia

Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches

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Airline sales and reservation management
Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

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Airline sales and reservation management
Case Study

Automated Corporate Contract Loading for a Leading Group of Hotels

IGT’s  Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy

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Airline sales and reservation management
Case Study

Tax Refund Process Automation

Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs

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Airline sales and reservation management
Case Study

Passenger FAQ Chatbot

Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.

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Airline sales and reservation management
Case Study

Automated Operational Reporting

IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy

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Airline sales and reservation management
Case Study

RPA in Procurement for Sending out  Request for Quotation (RFQ)

Helped achieved 90% accuracy by reduction in manual errors and oversights and  70 % improvement in overall processing time.

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Airline sales and reservation management
Case Study

RPA for Cross PCC Auditing

Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X

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Airline sales and reservation management
Case Study

Automated IROPS Notification

IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.

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Airline sales and reservation management
Case Study

HR4U Chatbot

Enabled 45% call volume reduction with more than 2000 number of active chatbot users

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Airline sales and reservation management
Case Study

Processing more than 5 million Queues for a leading US Airline

The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)

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Airline sales and reservation management
Case Study

Increase in Revenue and CSAT for a leading Air Cargo in US

IGT helped increase sales conversion by 44% within a year

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Airline sales and reservation management
Case Study

Automated Passenger Data Consolidation for Covid Contact Tracing

IGT’s  RPA-based solution helped the airline reduce 70% execution time in data consolidation for Covid-19 Contact Tracing purpose.
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Airline sales and reservation management
Case Study

Staff Augmentation Services

IGT helped the client consistently maintain a 1:2 shortlisting and 9:10 joining ratio by formulating a unique staffing solution.
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Brochures

BROCHURE

Delivering Seamless Player Experience

Download the comprehensive gaming catalog, offering cutting-edge services and solutions tailored for gaming studios to ensure unparalleled player experiences.
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travel technology companies
Brochure

CX Catalog 2023

Discover IGT Solutions' customer services portfolio, including CX services, Digital and Technology capabilities. Take a sneak peek at our global centers.
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Airline sales and reservation management

Brochure

Jupiter: Cloud-based next-gen revenue management solution for Airlines

The next-generation solution that can leverage digital technologies and deep industry expertise to bring about a modern approach to pricing distribution for Airlines.
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Airline sales and reservation management

Brochure

Self-Test Support Services

IGT's Self-Test Support services takes care of customer experience and lets you focus on the customer's needs.
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Airline sales and reservation management

Brochure

Pre-travel Documents Verification

Reduce cost and shorten wait time by automating pre-travel COVID-19 health documents verification
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Airline sales and reservation management

Brochure

Airline Cost Management

Airline Cost Management Framework is an integrated solution that automates end-to-end business processes to ensure smooth operations. It provides real-time data of the direct costs involved in flight operations and helps determine route profitability.
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Airline sales and reservation management

BROCHURE

Cloud Computing Services

Cloud Computing is becoming a vehicle for the digital businesses of today and tomorrow. It brings flexibility, agility, and scalability necessary to compete in a dynamic and changing world.
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Airline sales and reservation management
Brochure

Rate Parity Services for Hospitality

Rate disparity is an eternal challenge for hotel chains. Maintaining rate parity has become increasingly difficult due to the growing popularity of meta-search engines and non-contracted regional OTAs.
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Airline sales and reservation management
Brochure

Lead Generation Services for Hospitality

With Covid-19 vaccine now being rolled out, 2021 will present opportunities to capture resurgent demand in travel. For hotels, it will also mean stiff competition to get those occupancy rates rising.
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Airline sales and reservation management

Brochure

Land Transportation BPO Services

Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.

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Airline sales and reservation management

brochure

Courier, Express & Parcel (CEP) BPO Services For quality customer engagements

 Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this final phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.

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Airline sales and reservation management

brochure

iCOMP

IROPS causes poor customer satisfaction due to lack of real-time communication, incapacity to arrange alternate accommodation and inadequate compensation by the airline.
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Airline sales and reservation management

Brochure

Fare Note Interpreter

Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efficient and faster.

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Airline sales and reservation management

brochure

COVID-19 Contact Tracing Management

The rapid spread of COVID-19 had led to extremely severe implications. In an attempt to curb this transmission, institutions worldwide have applied widespread physical distancing measures.
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Airline sales and reservation management

brochure

Social Distancing Analytics

A solution that uses Computer Vision AI to enable safety measures at work or public space.

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Airline sales and reservation management

Brochure

Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.

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airline reservation management

Brochure

Intelligent Video Analytics

Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efficiency, security and compliance for Work-at-Home solution.

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Airline sales and reservation management

Brochure

Work at Home Solutions

The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary flexibility to scale up or down business operations based on capacity need.

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airline reservation management

Brochure

Automation Centre of Excellence

Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.

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data analytics in travel industry
Brochure

Automated Baggage Coding Solution

Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.

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travel app development
Brochure

Airline Data Analytics

Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable

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travel technology companies
Brochure

Customer 360 for Travel and Hospitality

Advanced technology enables today's traveler to connect with brands and have instant access to content via multiple channels.

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devops solution providers

Brochure

DevOps For Digital

DevOps brings development, testing,
and operations stakeholders together for faster and stable IT Delivery.

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digital transformation and automation
Brochure

Bringing Transformational Technology to Shipping Industry

Consistent operational excellence demands new levels of process efficiency and innovation
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fare filing
Brochure

Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry
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IGT Cruise
Brochure

IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry
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Digital Contact Centers
Brochure

Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

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TPF services - IGT
Brochure

IGT TPF Services

Transaction Processing Facility (z/TPF) is an integral component in commerce for an extensive range of businesses
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travel technology companies
Brochure

Corporate Profile

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

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big data in aviation
BROCHURE

Data Engineering Services

Big Data has become the mainstream technology across all high-performing industries, it help us meet the challenges of the increasing demand and sustainable future while ensuring the best solutions.
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Queue management solutions
Brochure

iQD – Intelligent Queue Management Framework

iQD is a cloud-based, fully automated queue management tool with an ability to integrate with multiple backend and front end system

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lost baggage
Brochure

Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage
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Professional Support Services
Brochure

Professional Support Services

Brands constantly struggle to hire, train and retain the right mix of personnel across various projects.

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automation testing services
Brochure

Accessibility Testing Services

For enhanced customer experience companies need to integrate disparate technologies and user-friendly interfaces

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testing service provider
Brochure

Testing Services

Effective testing of IT applications across company helps in ensuring quality and seamless operations

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social media for travel industry
Brochure

Social Media Customer Experience Management

Today, it has become imperative for organizations to offer differentiated customer service on various social media platforms
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Digital transformation in travel industry
Brochure

Mobility Services

Mobile has become the preferred mode of communication for today’s buyers

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Customer Loyalty Management
Brochure

Loyalty Management Services

In today’s competitive scenario, many brands use loyalty program as a means to retain customers and keep them

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data analytics in travel industry
Brochure

Travel Analytics Services

Harnessing the strength of data is the key to stay ahead of the competition. It has become imperative for the brands

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Travel RPA

Brochure

Robotic Process Automation (RPA)

IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.

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Baggage Claim Digitization
Brochure

Baggage Claim Digitization Framework

The aviation industry is looking at opportunities for making journeys less stressful for passengers
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Airlines IT Solutions - IGT
Brochure

InFlight POS Solution Framework

IGT In-flight POS is a one stop automated solution for managing all on-board F&B, merchandise and duty-free sales
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Irregular operations airline - IGT
Brochure

Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
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crew management services
Brochure

Crew Helpdesk Services

Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure

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travel app development
Brochure

Application Support Services

With the rise of connected customer, it has become imperative for the companies to be responsive and deliver

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Queue management solutions
Brochure

Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time
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contract management
Brochure

Digital Content Management

Today’s era of constant evolution brings forth multiple agreements and contracts across industries

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travel chatbot
Brochure

AI-based Bots

The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.

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Automation testing services
Brochure

mTAF – Mobile Test Automation Framework

Mobility has become a crucial game changer impacting global businesses
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Infographics

Airline sales and reservation management

INFOGRAPHIC

Navigate your way through Retail and E-commerce shores in 2024

Learn how IGT Solutions can help you lead through the next wave of digital innovations.
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Airline sales and reservation management

INFOGRAPHIC

All you need to know about Hyperautomation

The next evolutionary step to automate complex business processes and tasks enabling efficiency and scalability is Hyperautomation
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Airline sales and reservation management

INFOGRAPHIC

Top Technology Trends for 2020 and Beyond

A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.

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Airline sales and reservation management

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Customer Experience for the Digital Consumer

Customer Experience is the driving force behind most business’ success.
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Airline sales and reservation management

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Work At Home isn't the future of work, it's the present!

40% of global companies are hybrid (companies offer both remote and in-office options)

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social media for travel industry
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Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.

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Travel Chatbots
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Rise of Messaging platforms & ChatBots

Chat is quickly becoming the defacto means of personal communication
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call center outsourcing companies
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BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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Customer Loyalty Management  - IGT
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Loyalty gets personal for the digital customer

There are about 14.3 loyalty programs per consumer. Digital transformation has brought changes in customer loyalty not only in various sectors but also across different generations.

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Social Travel
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The Social Travel Landscape

For Travel companies, social has become one of the key channels for customer service
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Irregular operations airline - IGT
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IROPS – Putting Passengers First

Airlines and ground handlers are constantly looking for ways to improve load planning processes
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Testing Service - IGT
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The Untapped Potential of Accessibility Testing

Travel companies stand to lose significant market share and customer loyalty if they don’t focus on accessibility testing
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Airlines Chatbots - IGT
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Mobility in Air Travel creates Connected Experiences

Global airlines are investing heavily in connected travel to deliver more convenience, control and connected experiences
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Lost baggage - IGT
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Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel
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airline call center
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Airlines Experience

As a trusted outsourcing partner of leading global airlines, IGT has experience across the entire airline services value chain.
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Travel Technology Company
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Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.
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fare filing
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Capturing more of The Fare Value Chain

Accurate fare filing can lead to a 3-10% increase in revenue. However, it faces many operational challenges such as lack of market intelligence
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Hospitality IT solutions - IGT
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Hospitality Experience

As a trusted outsourcing partner of leading hospitality chains, IGT has experience across the entire hospitality industry
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Travel Analytics
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Top 12 Travel Technology Trends 2016

Personalization, mobility and social connectivity are going to be the emerging trends in travel domain
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