Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
Ensuring Quality through Progressive Approach in Test Automation
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
Is it worth implementing Big Data Technologies?
Development Centric DevSecOps
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
IT Services Supporting Airline Product Suite
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
Providing Crew and Back-office support for world’s largest Cruise Line
End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain
Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.
Implementing Robust SAP Solution for Leading African Airline
Streamlining the business functions via Mobile App for Leading Indian Airline
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
Enabling 70% Revenue Retention for Airline via IROPS Support Services
End-to-End Social Media Solution for Major European Airline
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.
Domain Led Application Support Services to Leading US Airline
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
Enabling Contact Center Efficiencies via Digital Solutions and Services
Handling 70k Transactions Per Month with 98.99% Transaction Accuracy
Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.
Application Support Services to the Largest Hotel Chain in the World
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
Data Platform Modernization for the World’s Leading Hospitality Company
Reduced complexity and turnaround time for onboarding of new properties with real-time insights to the properties.
Datawarehouse Modernization for a Leading Airline in the Middle East
More than 50% of the business performance was improved with the help of scalable architecture and load blancing strategies.
Providing Significant Cost Savings in Air Bookings with GDPR Compliance for a Leading Cruise Company
Enabled 1 Mn+ active bookings, 6000 PNRs every hour with real time live analytics
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
Optimizing Sales Revenue & Goal Performance for a Leading Luxury Hotel Chain
Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of business to uncover the areas of improvement for achieving sales revenue goals
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
Automated Passenger Data Consolidation for Covid Contact Tracing
Land Transportation BPO Services
Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
Fare Note Interpreter
Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.
COVID-19 Contact Tracing Management
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
Intelligent Video Analytics
Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efﬁciency, security and compliance for Work-at-Home solution.
Work at Home Solutions
The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary ﬂexibility to scale up or down business operations based on capacity need.
Automation Centre of Excellence
Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.
Automated Baggage Coding Solution
Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.
Airline Data Analytics
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable
Customer 360 in Travel & Hospitality
With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Data Engineering Services
Top Technology Trends for 2020 and Beyond
A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.
Mobilize, Personalize, Socialize
Smart devices and social analytics are transforming the online buyer landscape. The user is becoming more informed and interactive. Industries must respond by having the right systems and processes in place.
Loyalty gets personal for the digital customer
There are about 14.3 loyalty programs per consumer. Digital transformation has brought changes in customer loyalty not only in various sectors but also across different generations.