Thought Leadership

Whitepapers

Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
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Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
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Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.
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Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, travel companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
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Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience
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Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

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Case Studies

Case Study

IT Professional Support Services for ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Case Study

Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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Case Study

Crew and Back office support for Cruise Line

The client, a leading cruise liner, wanted a 24×7 travel helpdesk for its fleet crew members.
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Case Study

Migrating TPF systems to zTPF for a Travel tech

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Case Study

Interline EMD Testing for Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Case Study

Increase in Sales Conversion for OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Case Study

CRM for Turkey Based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study

Route Profitability solution for African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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Case Study

Mobile App Development for Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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Case Study

RTW Planner for Airline

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Case Study

Handling Contracts for Hotel Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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Case Study

IROPS for Airline

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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Case Study

Social Media for Airline

Social has become a crucial platform to understand traveler/guests’ sentiments and respond to them with relevant & timely information, content and support
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Brochures

Brochure

InFlight POS Solution Framework

IGT In-flight POS is a one stop automated solution for managing all on-board F&B, merchandise and duty-free sales
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Bringing Transformational Technology to Shipping Industry

Consistent operational excellence demands new levels of process efficiency and innovation
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iQD – Intelligent Queue Management Framework

iQD is a cloud-based, fully automated queue management tool with the ability to integrate with multiple GDSs and reservation systems
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Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage
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Professional Support Services

Travel companies constantly struggle to hire, train and retain the right mix of personnel across various projects.
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Accessibility Testing Services

For enhanced customer experience travel companies need to integrate disparate technologies and user-friendly interfaces
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Testing Services

Effective testing of IT applications across travel domain helps in ensuring quality and seamless operations
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Social Media Customer Experience Management

Today, it has become imperative for organizations to offer differentiated customer service on various social media platforms
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Mobility Services

Mobile has become the preferred mode of communication for today’s travelers
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Loyalty Management Services

In today’s competitive scenario, travel brands use loyalty program as a means to retain customers and keep them engaged
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Travel Analytics Services

From destination focused travel agencies to Airlines, Hotels, OTA/TMCs, and intelligent Airports, every organization wants to know more about its customers.
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Airline Cost Management Framework

Airlines must have access to accurate real-time direct operating costs to analyze profitable & non-profitable routes
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Baggage Claim Digitization Framework

The aviation industry is looking at opportunities for making journeys less stressful for passengers
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Brochure

Corporate Profile

With 100% focus on travel domain, IGT provides services to Airlines, TMCs, OTAs, Travel Technology Companies, Hotels, Railways, Airports, Cruises & Logistics
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Brochure

Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
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Crew Helpdesk Services

Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure

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Application Support Services

With the rise of connected traveler, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services
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Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time
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Digital Content Management

In today’s era of constant evolution in the global travel market, we see multiple agreements and contracts in hospitality industry
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AI-based TravelBots

The growing role of social media and the implementation of Ai has led to Chatbots becoming an important tool to engage with customers.

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mTAF – Mobile Test Automation Framework

Mobility has become a crucial game changer impacting global businesses
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IGT TPF Services

Transaction Processing Facility (z/TPF) is an integral component in commerce for an extensive range of businesses
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Digital Contact Centers

Today’s traveler is “always on”, expecting to connect anywhere and anytime with travel companies.
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IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry
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Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry
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Infographics

Infographic

The Untapped Potential of Accessibility Testing

Travel companies stand to lose significant market share and customer loyalty if they don’t focus on accessibility testing
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Infographic

Top 12 Travel Technology Trends 2016

Personalization, mobility and social connectivity are going to be the emerging trends in travel domain
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Infographic

Capturing more of The Fare Value Chain

Accurate fare filing can lead to a 3-10% increase in revenue. However, it faces many operational challenges such as lack of market intelligence
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Infographic

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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Infographic

Loyalty gets Personal in Travel

There are about 7.4 loyalty programs per traveller yet customer loyalty is the least in hotels and airlines industry
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Infographic

Mobility in Air Travel creates Connected Experiences

Global airlines are investing heavily in connected travel to deliver more convenience, control and connected experiences
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Infographic

Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the travel landscape. The traveller is becoming more informed and interactive
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Infographic

Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel
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Infographic

Rise of Messaging platforms & ChatBots

Chat is quickly becoming the defacto means of personal communication
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Infographic

IROPS – Putting Passengers First

Airlines and ground handlers are constantly looking for ways to improve load planning processes
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Infographic

The Social Travel Landscape

For Travel companies, social has become one of the key channels for customer service
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