Thought Leadership

Whitepapers

Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
Read More
Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
Read More
Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
Read More
Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.
Read More
Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, travel companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
Read More
Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
Read More
Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience
Read More
Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

Read More
 

Case Studies

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in relasing new features and enhancements is a key driver to gain competitive edge.

Read More

Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

Read More
Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
Read More
Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
Read More
Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
Read More
Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
Read More
Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
Read More
Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
Read More
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
Read More
Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
Read More
Case Study

CRM for Turkey Based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
Read More
Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
Read More
Case Study

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
Read More
Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
Read More
Case Study

Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
Read More
Case Study

Managing 5000+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
Read More
Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
Read More
Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
Read More
Case Study

End-to-End Social Media Solution for Major European Airline

Social has become a crucial platform to understand traveler/guests’ sentiments and respond to them with relevant & timely information, content and support
Read More
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
Read More
Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
Read More
Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
Read More
Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
Read More
Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
Read More
Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services.

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
Read More
Case Study

Handling 70,000 Transactions Per Month with 98.99% Transaction Accuracy

Our Singapore based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125,000 cases per month and improved closure KPI's by 25%.
Read More
Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
Read More
Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.
Read More
Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
Read More
Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
Read More
Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 3.5 Lakhs reservation issues.
Read More
Case Study

Digital Transformation of Technical Procurement for US CruiseLine

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT.
Read More
 

Brochures

Brochure

Corporate Profile

With 100% focus on travel domain, IGT provides services to Airlines, TMCs, OTAs, Travel Technology Companies, Hotels, Railways, Airports, Cruises & Logistics
Read More
Brochure

Bringing Transformational Technology to Shipping Industry

Consistent operational excellence demands new levels of process efficiency and innovation
Read More
Brochure

iQD – Intelligent Queue Management Framework

iQD is a cloud-based, fully automated queue management tool with the ability to integrate with multiple GDSs and reservation systems
Read More
Brochure

Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage
Read More
Brochure

Professional Support Services

Travel companies constantly struggle to hire, train and retain the right mix of personnel across various projects.
Read More
Brochure

Accessibility Testing Services

For enhanced customer experience travel companies need to integrate disparate technologies and user-friendly interfaces
Read More
Brochure

Testing Services

Effective testing of IT applications across travel domain helps in ensuring quality and seamless operations
Read More
Brochure

Social Media Customer Experience Management

Today, it has become imperative for organizations to offer differentiated customer service on various social media platforms
Read More
Brochure

Mobility Services

Mobile has become the preferred mode of communication for today’s travelers
Read More
Brochure

Loyalty Management Services

In today’s competitive scenario, travel brands use loyalty program as a means to retain customers and keep them engaged
Read More
Brochure

Travel Analytics Services

From destination focused travel agencies to Airlines, Hotels, OTA/TMCs, and intelligent Airports, every organization wants to know more about its customers.
Read More

Brochure

Robotic Process Automation (RPA)

IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.

Read More
Brochure

Baggage Claim Digitization Framework

The aviation industry is looking at opportunities for making journeys less stressful for passengers
Read More
Brochure

InFlight POS Solution Framework

IGT In-flight POS is a one stop automated solution for managing all on-board F&B, merchandise and duty-free sales
Read More
Brochure

Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
Read More
Brochure

Crew Helpdesk Services

Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure

Read More
Brochure

Application Support Services

With the rise of connected traveler, it has become imperative for travel service providers to be responsive and deliver anytime anywhere services
Read More
Brochure

Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time
Read More
Brochure

Digital Content Management

In today’s era of constant evolution in the global travel market, we see multiple agreements and contracts in hospitality industry
Read More
Brochure

AI-based TravelBots

The growing role of social media and the implementation of Ai has led to Chatbots becoming an important tool to engage with customers.

Read More
Brochure

mTAF – Mobile Test Automation Framework

Mobility has become a crucial game changer impacting global businesses
Read More
Brochure

IGT TPF Services

Transaction Processing Facility (z/TPF) is an integral component in commerce for an extensive range of businesses
Read More
Brochure

Digital Contact Centers

Today’s traveler is “always on”, expecting to connect anywhere and anytime with travel companies.
Read More
Brochure

IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry
Read More
Brochure

Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry
Read More
 
 

Infographics

Infographic

Airlines Experience

As a trusted outsourcing partner of leading global airlines, IGT has experience across the entire airline services value chain.
Read More
Infographic

Hospitality Experience

As a trusted outsourcing partner of leading hospitality chains, IGT has experience across the entire hospitality industry
Read More
Infographic

Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.
Read More
Infographic

The Untapped Potential of Accessibility Testing

Travel companies stand to lose significant market share and customer loyalty if they don’t focus on accessibility testing
Read More
Infographic

Top 12 Travel Technology Trends 2016

Personalization, mobility and social connectivity are going to be the emerging trends in travel domain
Read More
Infographic

Capturing more of The Fare Value Chain

Accurate fare filing can lead to a 3-10% increase in revenue. However, it faces many operational challenges such as lack of market intelligence
Read More
Infographic

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
Read More
Infographic

Loyalty gets Personal in Travel

There are about 7.4 loyalty programs per traveller yet customer loyalty is the least in hotels and airlines industry
Read More
Infographic

Mobility in Air Travel creates Connected Experiences

Global airlines are investing heavily in connected travel to deliver more convenience, control and connected experiences
Read More
Infographic

Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the travel landscape. The traveller is becoming more informed and interactive
Read More
Infographic

Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel
Read More
Infographic

Rise of Messaging platforms & ChatBots

Chat is quickly becoming the defacto means of personal communication
Read More
Infographic

IROPS – Putting Passengers First

Airlines and ground handlers are constantly looking for ways to improve load planning processes
Read More
Infographic

The Social Travel Landscape

For Travel companies, social has become one of the key channels for customer service
Read More