Stay truly connected to customers at all times, with the combined power of AI and ML
Next-Gen Artificial Intelligence (Al) and Machine Learning (ML)
Enterprises and businesses rapidly adopt AI technologies to transform operations and gain a competitive advantage. In the coming years, a transformational shift, with the integration of AI, will change how we do business. With the increasing use of automation, machine learning, and generative AI, companies can streamline operations, reduce costs, improve efficiency, and predict customer behavior and preferences for personalized and tailored customer experiences.
IGT’s Enterprise AI team specializes in offering cutting-edge solutions to help businesses harness the power of Artificial Intelligence. Our team of experts helps companies across various industries implement AI-driven solutions to optimize operations, automate processes, and drive growth.
IGT Solutions Generative AI Center of Excellence (CoE)
IGT Solutions has a dedicated Generative AI CoE focused on the potential of generative artificial intelligence (AI) techniques. The Center of Excellence identifies, develops, and deploys generative AI solutions to transform business processes and drive innovation.
Our CoE collaborates with our enterprise clients creating new opportunities for them by leveraging Next-Gen Al/ML to generate models for solving complex business problems with the right mix of robotics, AI/ML, and human specialists. We are helping the clients with the following services:
- Intelligent virtual agents for providing 24*7 support using multimodal customer engagement
- Building customer Interactive intelligent chatbots and voice bots leveraging ChatGPT and similar technologies
- Automating Refund and Claim processing using our custom-built tool FNI.AI
- Intelligent Video Analytics for improved employee productivity and compliance with policies
- Data Annotation using our custom-built workbench iTaG.AI
- Enterprise Intelligent Document Processing to maximize safety through rules and regulations while maintaining customer satisfaction
- Help provide enterprise observability across IT Service Management for the data center, cloud, and hybrid operations
20% increase in inflight retail purchases from last year
Predictive analytics solution for recommending duty free ancillaries for onboard passenger.
100+ AI Powered Solutions to increase process efficiency
Reduced human error
Airline Data Analytics
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable