IROPS – Disruption Management Services
Irregular Operations (IROPS)
Last minute flight delays and cancellations due to adverse weather conditions, technical glitches, overbooking, civil unrest or any natural calamity puts tremendous pressure on the airline IROP team to accommodate passengers, manage re- bookings and address passenger concerns. This subsequently disarrays a traveller’s entire itinerary resulting in last minute cancellation of hotel bookings and trouble for the hotel staff to adjust their accommodation. An effective Airline Disruption Management can drive customer satisfaction through real-time and personalized notifications to passengers.
IGT provides Irregular Operations (IROPS) support to airlines with a task force of travel agents across 19 global delivery centers, speaking 20+ languages, ready for immediate support, and time-bound communications.
Focusing on passenger-centric support, IGT helps travel and hospitality brands retain revenue, enhance customer satisfaction, and drive operational efficiencies.
70% Revenue Retention annually through IROPS management for a leading European carrier
2,000 cancelled flights rebooked every month
30 passengers handled per hour per agent with zero errors
98% customers notified for any ad hoc changes resulting in increased CSAT for the airline
IGT BPM Services And Solutions