Resources
Blog
Reimagine Hiring: How AI-Powered Recruitment.AI Transforms Talent Acquisition
April 16, 2025
Building Trust in the Fintech Industry: How Agents Can Foster Confidence in a Changing Landscape
February 24, 2025
The Future of Fintech CX is Doomed
February 4, 2025
Balancing Innovation with Empathy: Navigating AI-Driven Customer Experience (CX) Challenges
November 25, 2024
Human vs. AI in the Loop: Amplifying Customer Experience with the Perfect Balance
October 3, 2024
The Rental Car Crossroads: Navigating Change with a Trusted Partner
September 20, 2024
Ready To Transform Your OTA Into A Customer-Centric Powerhouse?
September 5, 2024
The Future of Personalization: How Generative AI is Revolutionizing Retail Experiences
August 7, 2024
Unleashing the Power of iQD: Transforming Travel Management with AI Integration
July 26, 2024
Protecting Our Digital Footprint: The Imperative of Data Privacy and Security
July 8, 2024
M(AI) I help you?
July 1, 2024
Transforming Travel Management: How iQD Tackles Key Industry Challenges
June 20, 2024
Revolutionizing Travel Management: How IGT Solutions’ iQD Enhances Efficiency and Customer Experience
May 28, 2024
Time to Share: Unveiling Vacation Ownership Outlook
May 27, 2024
Maximizing Wave Season: Are you delivering the best experience to convert passengers to loyal cruisers?
April 19, 2024
Unboxing the Future of Shopping: Fighting AI with AI
February 16, 2024
Beyond the Bot: Advancing Customer Service with Generative AI in Retail
February 2, 2024
We Made a List. You Should Check It Twice. Find Out if Your CX Partner was Naughty or Nice.
January 16, 2024
Zero-shot Learning with Generative Models: How is it Revolutionizing AI?
December 18, 2023
Exploring the Phenomenon of AI Hallucinations and Navigating its Uncharted Territory
December 14, 2023
Decoding the Ultimate CX Playbook for Fintech Titans: Challenger Banks, Crypto, and Beyond
October 17, 2023
4 Proven Ways to Combat Traditional Workflow Bottlenecks with Generative AI and AI Solutions
September 4, 2023
Unleashing Infinite Possibilities: How Generative AI is Transforming the Player Experience
August 1, 2023
Unveiling the Key Elements to Build Trustworthy and Successful AI Solutions
August 1, 2023
Beyond the Game: How Content Moderation Shapes the Gaming Experience
June 21, 2023
Player Retention: Cracking the Code
June 21, 2023
A Complete Guide to ensure successful DWBI Testing
April 19, 2023
Streamlining Process Documentation: Creating PDDs Automatically with Task Capture
April 11, 2023
Is it high time to automate Promise Management in organizations?
April 6, 2023
Breaking Down Barriers: Navigating the Tester vs. Developer Dynamics
April 6, 2023
How automation is disrupting the Airline Travel Industry
April 5, 2023
Discover new insights into the business processes using different technologies
April 5, 2023
How can the right Hyperautomation approach transform your business?
April 4, 2023
Improving Player Experience through Superior Customer Support
March 29, 2023
Enhancing the Player’s Experience by providing Exceptional Customer Support
March 28, 2023
Is ChatGPT a substitute for Conversational AI Platforms?
March 27, 2023
The evolution of E-commerce in APAC: Trends you can’t ignore
March 24, 2023
How can outsourcing transform Customer Experience (CX) for the Retail and E-commerce industry?
March 24, 2023
Deriving Customer Experience Insights through Speech Analytics
March 9, 2023
ChatGPT – New era of browsing or just another buzz in Artificial Intelligence
March 6, 2023
Monetizing enterprise data for future-ready growth
March 6, 2023
Game Testing is critical for a Game’s success
March 3, 2023
Hyperautomation: Embarking on the next phase of the digital transformation journey
February 13, 2023
Augmenting business growth with Hyperautomation
December 29, 2022
Why every small business needs a CRM?
December 26, 2022
Hyperautomation: How can it help the dynamic Hospitality Industry?
December 7, 2022
Test Data Management: The necessity to deliver production aligned test data compliant with regularity bodies
October 19, 2022
Streamlining Post-Sales Support with Order Tracking and Customer Assistance BOT
October 14, 2022
Revolutionizing Engagements by Conversational Bots in Airline Industry
October 14, 2022
Computer Vision and CX
September 13, 2022
Modernization of Legacy Systems
June 24, 2022
Cloud Migration Assurance
June 6, 2022
Digital Customer Experience Assurance
June 6, 2022
Cloud Auto-scaling: Overview & Benefits
May 13, 2022
Importance of Cloud Assurance for a Successful Cloud migration
April 20, 2022
Software Testing Trends: What to expect in 2022
April 20, 2022
Revolutionize Customer Engagement with Conversational Automation Solutions
March 22, 2022
Leveraging Conversation Analytics to derive Actionable Business Insights in the Airline Industry
March 22, 2022
Conversational Automation and Transformation in Recruitment
March 16, 2022
Transforming eCommerce Customer Care using Voice Bots
March 16, 2022
How can visual IVR transform the customer experience in a Contact Centre space
March 11, 2022
Enhancing Guest Experience with In-Room Virtual Assistant
March 11, 2022
Boosting efficiency in the Hotel contact centre through agent-assist bots
March 11, 2022
Automation in card fraud detection for the e-Commerce Industry
March 11, 2022
The Transition from Smart Testers to Super Smart Testers
February 1, 2022
Top Cyber Security Trends to look out for in 2022
February 1, 2022
Can Citizen Developers help in maximizing automation benefits?
January 18, 2022
Intelligent Document Processing (IDP) in a New Age Automated Workplace
December 22, 2021
Scope of Intelligent Automation in Finance
December 22, 2021
What are the key drivers enabling enhanced traction for Test Data Management?
December 20, 2021
Low-code, no-code applications in the Travel and Transportation domain
December 16, 2021
Framework proposition to enable the tourism industry to lead the road to quick COVID recovery
December 16, 2021
Importance of Automation Testing in Retail Digital Transformation
December 16, 2021
Deliver Insightful Results with AI and Digital Assurance
December 16, 2021
Progressing from Robotic Process Automation to Intelligent Automation
November 23, 2021
Securing Data in RPA Deployment
November 12, 2021
Next-Gen BI & Visualization: A New & Better Way for Businesses to Analyze Big Data
October 28, 2021
Conversational AI: Shaping Customer Success Through Smarter Engagements
October 22, 2021
Delivering Seamless Omnichannel Experience for the Connected Customer
September 24, 2021
Customer Experience (CX) Analytics Scaling Businesses
September 24, 2021
Customer 360 – A Solution Hub for Customer-Facing Challenges
September 2, 2021
Digital Transformation for Future of Ecommerce
August 26, 2021
Customer Data Platform: Delivering Superior Customer Experience in an Omnichannel World
July 5, 2021
The Outburst of Digital Commerce
June 25, 2021
Correlation between Customer Experience and Revenue Growth
June 2, 2021
Why You Need to Outsource Your Player Support
June 2, 2021
A Step Beyond SSC
May 10, 2021
Touchless Travel Experiences (TTE): The future of Travel & Hospitality Industry
April 12, 2021
Give your customers the white glove treatment with ecommerce automation
February 5, 2021
Revolutionize your ecommerce CX with AI enabled hyper-personalization
January 18, 2021
Unlock business value with Data Modernization and Cloud Services
January 11, 2021
Automation – A key pillar of support for enhanced CX
December 15, 2020
Is uberized working model the future of customer service?
September 17, 2020
Accelerating analytics to build business resilience in the new normal
July 9, 2020
Is it possible to revive business travel?
June 23, 2020
Key elements for building a successful customer experience management
June 15, 2020
Integration of CEM and CRM for a harmonious customer experience
June 4, 2020
The new normal for travel in a post COVID-19 world
June 4, 2020
How is technology playing a vital role to fight the battle against COVID-19?
May 14, 2020
Why are chatbots gaining traction amidst COVID-19?
May 12, 2020
Video Analytics made intelligent
May 8, 2020
How can travel industry build business resilience post COVID-19?
April 30, 2020
Chatbot: Enabling Enhanced Customer Service in Travel and Retail
April 29, 2020
How can you reap benefits of frequent flyer programs with integrated analytics
April 22, 2020
How automation is alleviating the most significant pain points of the Travel industry
April 17, 2020
How automation and artificial intelligence can enhance customer’s journey
April 13, 2020
Can RPA be a disruptive force in the Travel industry?
April 6, 2020
Social Media Sentiment Analysis – To identify true pulse of your customer
March 25, 2020
Airport and Passenger Analytics – Innovation Driven by Growth
February 20, 2020
Real-Time Automated Response Analytics
February 13, 2020
Datawarehouse to Datalake Modernization
February 12, 2020
We help our customers make travel a great experience
August 17, 2016
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