Computer Vision and CX

“Computer Vision, a rapidly evolving form of AI, can enable superior Customer Experience (CX)” What is Computer Vision and what is CX? Computer vision is an AI capability that allows IT solutions to extract data from digital images, videos, and other visual inputs, understand it and take or recommend action. It uses cutting-edge ML and AI capability to replace the …

Modernization of Legacy Systems

Legacy systems might still be critical for a few businesses, but we can’t deny that it still functions on outdated technology. Replacing legacy systems and applications with advanced technologies is one of the most challenging tasks for any enterprise. As enterprises upgrade or change their technologies, they must ensure compatibility with old systems and data formats that are still in …

Cloud Migration Assurance

How does cloud migration assurance help resolve issues related to the migration of COTS applications to the cloud? Building applications from scratch can be beneficial. It gives the flexibility to develop customized solutions specific to the organization’s requirements; this approach can sometimes backfire as the time to go live and achieve competitive advantages in the market may be delayed. Moreover, …

Digital Customer Experience Assurance

What is Customer Experience (CX), and why is it important? Gartner defines Customer Experience (CX) as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” Acquiring new customers is essential, but at the same time, organizations should prioritize improving their existing customer base by providing them …

Cloud Auto-scaling: Overview & Benefits

What is Auto-scaling? Auto-scaling is the ability to automatically add or remove server resources from your cloud computing environment. We all know the challenges and daunting tasks of adding additional physical servers in an on-premise environment; it has an entire process of space planning, power supply, procurement, installation, configuration etc. With Cloud, it has become possible to add resources on-demand …

Software Testing Trends: What to expect in 2022

The software testing industry has been transforming for the past few years and continues to re-aligned to the business needs of the IT industry. Its focus from software testing is changing to quality engineering and risk reduction. Both the IT industry and software testing domains have different yet relevant trends that organizations should be focused on to remain relevant. Let’s …

Revolutionize Customer Engagement with Conversational Automation Solutions

Conversational automation is a technology that allows for human users to interact with a software solution using natural language – a language full of the capability to understand the user’s intent and armed with relevant information to provide an appropriate resolution. Conversational automation allows organizations to engage with customers beyond just providing a web experience. It also allows the customer …

Leveraging Conversation Analytics to derive Actionable Business Insights in the Airline Industry

Machine learning and data analytics have become an integral part of all industries across the globe. The highly competitive Airline Industry is now embracing new technologies and turning to artificial intelligence (AI) to support their customer service, where customer satisfaction (CSAT) is of utmost importance. The growth of data and the use of analytics in the airline industry is the …

Conversational Automation and Transformation in Recruitment

Recruiters once spent hours on the traditional means of sourcing, interviewing, and hiring candidates, which was too time-consuming. The average time to fill a vacant position varies across industries from 14 days to 63 days. The implementation of chat-bots helped resolve some of the difficult manual processes such as being available 24/7 for customer service, in addition to providing Omni-channel services, …