The current travel commerce landscape is rapidly changing, driving upon the trending zTPF tools methodologies to be quick and high-quality while allowing for continuous integration into a digital ecosystem. But z/TPF, despite its potential, has scope for improvement. The growing need to ramp up the commerce process and systems in this age of continuous new platforms, systems, and growth, means …
Capturing Social Impact on Travel Services Industry in 2018
Travelers today, have a lot of options – driven more so by choice, reviews and experience brought on by digitalization. In turn, for Travel companies, social has become one of the key channels for customer service – from personalized online interactions to bookings, recommendations to reviews and content to communications. And over the years, it has grown to provide an …
Top Travel Technology Trends For 2018
With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry. Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. The evolution …
Scoping a Passenger-centric solution to Airline disruption management (IROPS)
If there’s one thing a passenger hates hearing more than “Your flight has been cancelled”, its “We apologize for the inconvenience, but as soon as we have more information, we’ll let you know.” Most irregular operations quickly turn into communication disasters. And lack of information or incomplete information leaves passengers more frustrated with the airlines. A few months past, an …
Cruise Industry – Setting sail in Digital waters
Cruise liners are facing a sea of change in sourcing solutions for operational and revenue management, impacted by a dynamic environment of data, devices and service. Over the years it’s become clear to cruises that revenue per passenger ticket was dropping. Cruise Profitability in 2016 was largely contributed to increased passenger capacity – such as the scope of China in …
Powering Customer Experience with Travel Chatbots
Increased social media and mobile devices consumption, has given travelers unprecedented power to voice their opinions or preferences and demand better customer service across the entire value chain. Many customers now prefer getting instant service through these newer mediums to calling a call center or waiting for an email response. According to a research by Phocuswright, 67% of US Travelers …
Airline Social Media Crisis Management in a Digital World
The headlines this past month have been dominated by the airline industry and definitely not in a good way. A customer service industry at its core, airlines can ill-afford to have their brand reputation, service expectations and their crew rake in mistrust and bad press. From losing loyalty customers – customers filmed themselves destroying their membership cards live, to millions …
Increasing Efficiency with Mobile Apps Test Automation
Mobile has become the most indispensable item of the century, and definitely one of the most disruptive for Travel industry with applications at the core of every business. When it comes to Travel, the on-the-go traveler’s mobile defines experiences, entertainment and efficiency. There’s an app for everything – from searching hotels to keyless entry, booking to baggage tracking, in-flight to …
Trends shaping the Airline BPO Services Market in 2017
Companies today are witnessing a seismic shift in sourcing strategy for IT and Process management. The meteorical rise of mobile, devices and web services with an over-arching service-oriented architecture has reformatted the rules of communication. And for the Travel industry which is mapped with powerful competition and increasing operational costs; customer service has become an essential cornerstone to drive loyalty …
How Analytics is Defining Connected Travel Experiences
If customer is the king, then experience must be the queen of all offerings. Today 83% global organizations acknowledge that Customer Experience will be the competitive differentiator. In that, agility, connected experiences and speed-to-market depends on data and its availability to the teams and crews who front-end the services of travel. Travellers engage with multi-channels that give organizations opportunities to …