Working at home is becoming the new normal, however, it is not a new concept. What actually began in the 80s, has advanced to a point where some businesses don’t have any offices at all and thrive on complete remote teams. Thanks to technology, work at home has only grown in popularity. It has paved the way for the remote …
Voice of customer (VOC) is a method used by several companies to assess their customer’s needs, likes and their expectations. VOC helps businesses work on the customer’s collected data to analyze customer insights and identify strategies around customer service improvement. Data points like consumer behavior, preferences and trends are some important key factors. This gathered data helps brands paint a …
Work at home option has been gaining momentum for quite some time now. Regardless of the industry, it is a convenient and comfortable alternative to working in an actual office. There are many benefits with this feature and many have well adapted to the work at home lifestyle. There are probably only a few professionals that can’t benefit from work …
Do Airports Generate Vast Amount of Data? According to the report from Statista, the number of passenger growth is expected to rise at a compound annual growth rate of 4.6 percent. A survey conducted by Unisys revealed that 59 per cent of airport executives were looking to invest in advanced analytics solutions in the short-term; however, only 31 per cent …
In today’s digital world, we are witnessing a rapid semantics overload due to which, it has become increasingly challenging for a business to process and respond to queries and concerns. Consumers use various mediums like email, chatting mediums, and social media platforms to raise their concerns and expect real time resolution to their issues thus it becomes time-consuming and taxing …
As per the recent research(s) being conducted across different types of industries, there has been a new addition in the list of the most valuable asset/resources available to an organization. Now the question is – what is it that is being discussed in the industry at a scale or standards of gold or oil? The answer is- DATA Is it …
Human Vs Robots – Biggest Debate of Decade Questions like – “What will men do when robots can do everything? “or “Will robots steal our jobs?” or “Will automation take away our livelihood “ – have been cluttering our minds. There is no scarcity of the predication that robots will replace human in all kinds of jobs. But now at …
The current travel commerce landscape is rapidly changing, driving upon the trending zTPF tools methodologies to be quick and high-quality while allowing for continuous integration into a digital ecosystem. But z/TPF, despite its potential, has scope for improvement. The growing need to ramp up the commerce process and systems in this age of continuous new platforms, systems, and growth, means …
Travelers today, have a lot of options – driven more so by choice, reviews and experience brought on by digitalization. In turn, for Travel companies, social has become one of the key channels for customer service – from personalized online interactions to bookings, recommendations to reviews and content to communications. And over the years, it has grown to provide an …
With 2018 hitting the ground running with storms, social storms and more AI, it is essential to recognize the trends that will play a crucial role in shaping the Travel industry. Looking back on 2017, it was quite a pivotal year for Travel with the adoption of new digital technologies like Chatbots, RPA and AI hitting critical mass. The evolution …
