Social Media Sentiment Analysis – To identify true pulse of your customer

Voice of customer (VOC) is a method used by several companies to assess their customer’s needs, likes and their expectations. VOC helps businesses work on the customer’s collected data to analyze customer insights and identify strategies around customer service improvement. Data points like consumer behavior, preferences and trends are some important key factors. This gathered data helps brands paint a …

Airport and Passenger Analytics – Innovation Driven by Growth

Do Airports Generate Vast Amount of Data? According to the report from Statista, the number of passenger growth is expected to rise at a compound annual growth rate of 4.6 percent. A survey conducted by Unisys revealed that 59 per cent of airport executives were looking to invest in advanced analytics solutions in the short-term; however, only 31 per cent …

Real-Time Automated Response Analytics

In today’s digital world, we are witnessing a rapid semantics overload due to which, it has become increasingly challenging for a business to process and respond to queries and concerns. Consumers use various mediums like email, chatting mediums, and social media platforms to raise their concerns and expect real time resolution to their issues thus it becomes time-consuming and taxing …

Unlocking the Potential in Lost Bag: With Intelligent Automation Powered by Machine Learning

Human Vs Robots – Biggest Debate of Decade Questions like – “What will men do when robots can do everything? “or “Will robots steal our jobs?” or  “Will  automation take away our livelihood “ – have been cluttering our minds. There is no scarcity of the predication that robots will replace human in all kinds of jobs. But now at …

Optimizing zTPF Efficiencies for the Travel Industry

The current travel commerce landscape is rapidly changing, driving upon the trending zTPF tools methodologies to be quick and high-quality while allowing for continuous integration into a digital ecosystem. But z/TPF, despite its potential, has scope for improvement. The growing need to ramp up the commerce process and systems in this age of continuous new platforms, systems, and growth, means …

Capturing Social Impact on Travel Services Industry in 2018

Travelers today, have a lot of options – driven more so by choice, reviews and experience brought on by digitalization. In turn, for Travel companies, social has become one of the key channels for customer service – from personalized online interactions to bookings, recommendations to reviews and content to communications. And over the years, it has grown to provide an …