Retail and Ecommerce
Delivering Superlative Customer Experience for Retail and Ecommerce Brands
Omni-channel Customer Engagement through Smart Agents, Smart Automation and Smart Analytics
One of the fastest-growing industries in the last decade, the Retail and Ecommerce industry has seen a seismic shift in operations over the years. To be at the top of the game in this dynamic and ever-changing landscape, companies need an agile customer experience partner that leverages digital innovation to drive sales and offer superior customer service.
IGT Solutions offers BPO, IT and Digital services and solutions focused on elevating customer service in the Retail and Ecommerce industry. By following its proprietary Customer Experience (CeX) 3.A framework, IGT strikes the perfect balance of Smart Agents, Smart Automation, and Smart Analytics in the contact center environment.
It also provides domain-specific innovative IT and Digital solutions by leveraging a mix of design thinking, rapid development, and agile delivery methodologies. With the primary goal of value realization and driving positive end-customer experiences, IGT helps drive synergies between the customer, enterprise business teams, and technology teams.
Service offerings for Retail and Ecommerce
IGT offers a full range of services to manage the end-to-end customer journey for your company. Its BPO services for Retail and Ecommerce industry are cost-effective, flexible and scalable covering the entire sales cycle from pre-order to post sales support. Creating a digital environment to drive fast and most accurate support to the brands, it deploys chatbots for self-service, implements Robotic Process Automation (RPA) to improve process efficiencies, and applies retail data analytics to augment customer engagement.
Sales & Customer Service
Fulfilment & Delivery
Claims & Refunds
Finance & Administration
Social Media Management
Conversational Automation (Chatbots/Voicebots)
Data and Analytics
Intelligent Video Analytics
& Maintenance (ADM)
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
12% increase in revenue per call
20% increase in CSAT scores
20% increase in FTE efficiencies through RPA
30% effort reduction in customer queries through AI/ML and NLP powered Chatbot
Revolutionize your ecommerce CX with AI enabled hyper-personalization
Ecommerce companies in the recent past had to rely on their own intuition to understand customer’s buying behaviour to make key business decisions. Even though companies were tracking historical data on the customer’s online journey, they didn’t know how to use this data to their advantage. Today, if your business is trying to gain a foothold at a time when …
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
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