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IGT Solutions PVT. LTD. (IGT) is a quality driven organization and has its processes geared towards providing reliable, robust and secure solutions & services to its clients. This ensures on-time deliveries – every time with explicable processes’ components to help meet the scheduled time and cost commitments.
IGT (Gurgaon entity) is certified on COPC OSP 6.1 certification by COPC Inc. The COPC OSP Standard addresses specific Outsource Service Provider requirements like meeting & improving Operational & Qualitative metrics, HR processes & activities, work force management, hiring policies & processes, sales, business development, and managing client relationship for providing customer support. COPC OSP 6.1 recognizes IGT’s consistent excellence in driving high performance levels in managing customer satisfaction, revenue, service, quality and costs.
Payment Card Industry Data Security Standard (PCI DSS 3.2.1)
IGT is certified for PCI DSS 3.2.1. PCI DSS is a world-wide benchmark mandated by credit card companies for the protection of cardholder identity and transaction information. IGT is audited by an external certifying agency annually & has successfully met all the requirements to comply with PCI DSS.
ISO 27001:2013 Certification (Information Security Management System)
IGT has implemented a robust Information Security Management System (ISMS) that complies with the requirements of ISO 27001:2013. The comprehensive ISMS deployment safeguards the confidentiality, integrity & availability of all information related to customers, employees & organization. IGT is audited by an external certifying agency annually. Basis the audits outcome and compliance to the standards, IGT is recognized as ISO 27001:2013 certified organization
CMMI Level 5 - SVC
IGT is a CMMI Level 5 certified company that demonstrates specific compliance to CMMI- SVC (Services). Maturity Level 5 is the highest maturity level of the CMMI which indicates IGT commitment to perform at an “optimizing” level and to continually improve its processes based on CMMI practices, and continuously evolve to adapt to changing needs of the stakeholders and customers.
International Standard on Assurance Engagements (ISAE) 3402 Attestation
IGT is annually audited by an independent audit firm to conduct a Type II International Standard on Assurance Engagements (ISAE) 3402 attestation for IT General Controls (e.g. Software Development Practices, Infrastructure Support Group (ISG), Information Security, Physical, Hiring and On boarding along with Training controls) of IGT delivery locations to help its customer comply with the Sarbanes Oxley Act
Security Organization Controls (SOC) 1 & 2 Type II
Service Organization Control (SOC) reports — as per the defined standards of American Institute of Certified Public Accountants (AICPA) are internal control reports on the offerings furnished by a service organization, which provides important information for users to appraise the risks involved with an outsourced service. IGT is audited by an external agency annually. IGT’s India, Manila, China, Bogota & Bucharest centers are compliant to the standards
HIPAA – Health Insurance Portability & Accountability Act
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient's consent or knowledge.
The three components of HIPAA security rule compliance. Keeping patient data safe requires healthcare organizations to exercise best practices in three areas: administrative, physical security, and technical security.
IGT is compliant to HIPPA guidelines & standard for one the of clients being served which required capturing & processing patient information.