IGT Solutions PVT. LTD. (IGT) is a quality driven organization and has its processes geared towards providing reliable and robust solutions & services to its clients. This ensures on-time deliveries – every time with explicable processes’ components to help meet the scheduled time and cost commitments.
IGT (Gurgaon entity) is certified on COPC OSP 6.0 certification by COPC Inc. The COPC OSP Standard addresses specific Outsource Service Provider requirements like meeting & improving Operational & Qualitative metrics, HR processes & activities, work force management, hiring policies & processes, sales, business development, and managing client relationship for providing customer support.
COPC OSP 6.0 recognizes IGT’s consistent excellence in driving high performance levels in managing customer satisfaction, revenue, service, quality and costs.
Payment Card Industry Data Security Standard (PCI DSS 3.2.1)
IGT is PCI DSS 3.2.1 certified from a leading PCI DSS QSA. PCI DSS is a world-wide benchmark mandated by credit card companies for the protection of cardholder identity and transaction information. IGT has successfully met all the requirements to comply to PCI DSS. PCI DSS QSA Control case conducted a meticulous audit process of IGT’s security measures used in protecting customers and their data involving travel transactions.
ISO 27001:2013 Certification (Information Security Management System)
IGT and all its centres globally have implemented a robust Information Security Management System (ISMS) that complies with the requirements of ISO 27001:2013. The comprehensive ISMS deployment safeguards the confidentiality, integrity & availability of all information related to customers, employees & organization. IGT is audited by an external certifying agency annually. Basis the audits outcome and compliance to the standards, IGT is recognized as ISO 27001:2013 certified facility.
CMMI Level 5 – SVC
IGT is a CMMI Level 5 certified company that demonstrates specific compliance to CMMI- SVC (Services). Maturity Level 5 is the highest maturity level of the CMMI which indicates IGT commitment to perform at an “optimizing” level and to continually improve its processes based on CMMI practices, and continuously evolve to adapt to changing needs of the stakeholders and customers.
International Standard on Assurance Engagements (ISAE) 3402 Attestation
IGT is annually audited by an independent audit firm to conduct a Type II International Standard on Assurance Engagements (ISAE) 3402 attestation for IT General Controls (e.g. Software Development Practices, Infrastructure Support Group (ISG), Information Security, Physical, Hiring and On boarding along with Training controls) of IGT delivery locations to help its customer comply with the Sarbanes Oxley Act
IGT has taken an organization wide initiative to deploy ‘Six Sigma’ aimed towards zero defect solutions & process improvements.
At IGT, the endeavour is to constantly improve the process efficiency through both incremental and innovative improvements. IGT has a dedicated Business Excellence group which leads the culture of quality among employees and focuses on achieving international benchmarks in quality.
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