Engineering and DevOps Services

Application engineering portfolio coupled with strategic DevOps and systems integration

An Overview

Staying ahead in today's digital economy requires organizations of all sizes to increase their responsiveness to business needs. The enterprise as a whole must deliver more value, more quickly, with less risk. For technology leaders & their teams, this means accelerating the delivery of business applications & solutions without sacrificing quality. However, the journey is not straight forward as most enterprises have complex application landscapes - with a mix of legacy systems, digital and cloud –that consumes too large a share of IT resources & budgets that constrains the ability to quickly leverage all the benefit. This means that the next generation software must be built to adapt & integrate into the heterogeneous enterprise landscape, just the same way as a business is adapting to the digital world. This also means that there is a constant need for specialized talent — people with full-stack experience to ferry the organizational vision into the future.

IGT’s Engineering & DevOps service embraces and emphasizes collaboration, automation, integration, and communication approach to enterprise agility that helps our clients drive positive customer experiences by delivering innovative solutions. Our frameworks are designed by leveraging our experience & expertise on industry-led best practices like CMMi, DevOps, Agile, Lean, SAFe, TMMi, ITIL, ITSM.

We help clients through all the fronts of application engineering and maintenance ranging from designing, development, testing and deployment. Our differentiator is our delivery framework that can be customized to support multiple delivery methodologies basis the actual customer needs, whether traditional models such as Water-fall, V-Model or the latest models including Agile, Scrum, Kanban, SAFe, DevOps, ITSM among others. We collaboratively work with our clients to rapidly deliver innovation with measurable quality & ROI.

The major benefits of improving Engineering and DevOps strategies for our clients have been

  • Fastest feature delivery
  • Stable operating environments
  • Improved communication and interoperability
  • Reduced time to fix/maintain

Offerings

We offer a wide array of services ranging from application development and maintenance to DevOps implementation and systems integration services. We also provide advisory and consultation services across all the aforementioned technologies.

Digital Transformation And Automation
Bespoke application development, co-development, product implementation, system integration, migration, application performance management

Digital Engineering - Services & Solutions

Our service offerings include consulting / advisory & delivery services to our clients to improve synergies between business & technology. We help organizations solve their toughest software development challenges, making it possible to deliver innovation faster, smarter, more efficiently, and securely. Our experienced specialists & consultants also work closely with our client’s teams to support their Digital & Cloud Transformation journeys. As a part of these services, we help assess & modernize how the client organizations Engineer, Integrate, Test Release & Operate systems.

Digital Transformation And Automation

Services

Agile Business

We help support client organizations accelerate technology deliveries to achieve faster ROI & business value. IGT works collaboratively with client teams to provide digital transformation services including Lifecycle Transformation, Coaching & Advisory services leveraging industry leading best practices including CMMi, PMI, Lean, TMMi, Agile / Scaled Agile (SAFE) TestOps. We support transformation programs across delivery methodologies including traditional Water-fall, V-Model, IT Service Management (ITIL ITSM) as well as the latest methodologies & frameworks including Agile, Scrum, Scaled Agile, TestOps, DevOps, Kanban, DevSecOps.

Customer Experience

Customer experience is the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier organization's employees, systems, channels or products. The evolving enterprise needs and consumer behaviors demand organizations to be agile and take a design-first approach with emphasis on fast phase of execution. IGT works with our clients to deliver extraordinary experiences with services & product innovation. Our services in this area are crafted leveraging Design Thinking principles and include Design (UI / UX / CX / Service Design) as well as Customer Relation Management (CRM) services & enabling Omnichannel engagement.

Engineering & DevOps

Meeting the challenges of today’s digital economy requires organizations to increase their responsiveness to business needs. For technology leaders, this means accelerating the development and maintenance of applications without sacrificing quality. In addressing the challenges of a fast-paced digital world, traditional application development methods have evolved & adopted to leverage DevOps and enterprise Agile frameworks as well as automation across the lifecycle. IGT has over 2 decades of experience working with leading global organizations across a broad spectrum of technologies. We provide flexible, cost-effective engineering services including architecture transformation & design, application development & maintenance, IT Service Management as well as managed solution delivery services.

Quality Engineering & Assurance

As enterprises look at digital technologies as a source of competitive advantage, they demand quality—at speed and scale. This means that they must rethink how they build and test applications, moving away from testing as a standalone function at far end of the development cycle to embedding quality throughout. With 20+ years of enterprise solution delivery experience across geographies, our expert professionals bring a range of diverse skills across QA, Automation, Continuous Testing, DevOps and Agile to multiple clients globally.

Cloud Computing

Cloud is becoming a vehicle for next-generation digital business, that allows organizations to leverage the scalability, flexibility & the vast integration options available to deliver cutting edge solutions. Whether it is a Cloud Shift or a Cloud First approach basis business needs, IGT works with global business organizations across their Cloud Transformation journey including advisory/planning services, optimization, multi-cloud environment managed services, cloud security management, application modernization/re-architecture strategy, hybrid & digital infrastructures, cloud optimization, cloud computing, IaaS, PaaS, SaaS and more.

Enterprise Platforms

To stay future-ready & relevant, the enterprise platforms, solutions and applications must be up-to-date, aligned to organizational objectives, and able to respond quickly to evolving market needs. However, this also means that organizations need to work with partners who understand platform & service management and have experience in delivering solutions & supporting real-time workloads. IGT has 20+ years of enterprise platform experience enabling our clients to deploy, run and modernize their IT landscapes efficiently, quickly, and cost-effectively - platforms supported include Microsoft, AWS, Google Cloud, Oracle, IBM Mainframes (System Z), Salesforce, ServiceNow & Opensource platforms such as OpenStack.

Strategy and Consulting

The digital technologies available today offer multiple opportunities to power sustainable growth by leveraging industry expertise and contextual business knowledge - this can help power solutions to align to the organization's strategic vision & help thrive amidst disruption. As digital strategy consultants to our clients, we help them identify opportunities & support across their digital transformation journey so as to shape & retain their competitive advantage. We collaborate closely with them to assess their industry and current offerings, existing technology ecosystem and gauge their competition, and create strategic solutions, either across the entire business or elements of their business and operating models.

Delivering Results

  • 40% improvement in product release velocity

  • Delivered 10+ integrated enterprise solutions globally during Covid pandemic lock-down

  • Built & Delivered 100K+ FP large complex software engineering program with 25% schedule compression

  • On demand solutions with 100+ API integration points leveraging ansible

  • 30% improvement in revenue by introducing ancillary sales for airline

  • 20% improvement in time to market for integrated enterprise application using DevOps

  • 35% cost efficiencies passed to customer with Agile DevOps global delivery model

Featured Work

robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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travel call center
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Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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digital transformation and automation - IGT
Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.

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