Sales & Reservation
Ticketing, Sales and Reservation Services
A successful customer acquisition strategy requires the right mix of skilled manpower, processes, and technologies. However, many organizations struggle not only to achieve the optimal mix needed to maximize their sales outputs, but also to cross-sell & up-sell their services.
IGT provides intelligent sales and reservation services that enable travel companies to acquire new customers in a cost-effective manner and maximize their ROI.
IGT Offerings
IGT leverages its deep travel domain expertise and speech analytics to ensure that each sales & reservation call is delivered as a personalized service to the customers.
The hub provides multilingual 24×7 support for inbound calls and new-age media channels like web, social media, emails and others.

The hub provides the following services:
Up-selling/Cross-selling
IGT leverages up-selling and cross-selling opportunities to prospective and pre-existing customers
Reservation Request Processing
IGT provides inbound call services to convert incoming requests for information into reservation request processing
IGT leverages this tool to gauge the traveller's sentiment and behavior by examining real-time post- call data
Delivering Results

Digital Contact Centers

25% Increase in Sales Conversion for a Leading OTA
