Sales & Reservation

Ticketing, Sales and Reservation Services

A successful customer acquisition strategy requires the right mix of skilled manpower, processes, and technologies. However, many organizations struggle not only to achieve the optimal mix needed to maximize their sales outputs, but also to cross-sell & up-sell their services.

IGT provides intelligent sales and reservation services that enable travel companies to acquire new customers in a cost-effective manner and maximize their ROI.

IGT Offerings

With a wide exposure across multiple geographies and proven expertise in sales conversion, the ‘Sales & Reservation Hub’ at IGT has demonstrated success in converting an enquiry into a revenue generating call.

IGT leverages its deep travel domain expertise and speech analytics to ensure that each sales & reservation call is delivered as a personalized service to the customers.

The hub provides multilingual 24×7 support for inbound calls and new-age media channels like web, social media, emails and others.

IGT Solutions - Airline ticketing, sales and reservations

The hub provides the following services:

Up-selling/Cross-selling

IGT leverages up-selling and cross-selling opportunities to prospective and pre-existing customers

Reservation Request Processing

IGT provides inbound call services to convert incoming requests for information into reservation request processing

Speech Analytics

IGT leverages this tool to gauge the traveller's sentiment and behavior by examining real-time post- call data

Delivering Results

Handling more than 40 million reservation calls per year
Increased conversion of sales & reservations by 40% for a leading OTA
Increased inbound sales conversion by around 110% through rigorous selling of ancillary services for a leading Middle East airline

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)