Leisure & Hospitality

Optimizing Customer Experience Ecosystem For More Than 15 Leisure And Hospitality Companies

Handling 10 Mn+ Reservations/Customer Service Queries

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Properties Real Time Inventory Management
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Saved in Operational Costs

Ensuring Differentiated Customer Experience in the Leisure & Hospitality Industry

The leisure and hospitality industry today is faced with a unique array of opportunities and challenges. The ever-changing customer demographics, the increasing customer expectations and the influence of social media and smartphones have driven a greater need for personalization. Additionally, players in this industry are under enormous pressure to deliver operational efficiencies and bottom line performance. This has driven the industry to embrace new age and automation technology in a big way, thus paving the way for a revolution in the customer journey through our solutions. With the aim of simplifying and economizing the use of technology, IGT Solutions (IGT) has been enabling better customer experience by working with the industry majors on various new age initiatives. Through comprehensive management of the digital technologies, provision of multi-lingual localized support, integrated social media, mobility-based customer engagement processes and usage of data analytics for service differentiation, IGT ensures a differentiated customer experience.

IGT is a leading provider of integrated BPM, Technology and Digital Services & Solutions to large hotel chains, boutique hotels, casinos, cruises, restaurants and other key players.

Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Digital Solutions

Digital Solutions

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Travel Technology

Tech Services

Developing domain focused technology and business process solutions to enhance operational efficiency

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Delivering Results

  • Handling 3.5 Mn+ hotel reservation calls annually

  • 25% savings in cost through automation

  • 40% reduction in cost per reservation

  • Management of cruise corporate and crew operations with <1% error rates

  • Emergency and after hours support for corporate /crew and guest

  • 78% efficiency gains

  • 12% increase in revenue per call

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

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IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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