Leisure & Hospitality
Optimizing Customer Experience Ecosystem For More Than 15 Leisure And Hospitality Companies
Handling 10 Mn+ Reservations/Customer Service Queries
Ensuring Differentiated Customer Experience in the Leisure & Hospitality Industry
The leisure and hospitality industry today is faced with a unique array of opportunities and challenges. The ever-changing customer demographics, the increasing customer expectations and the influence of social media and smartphones have driven a greater need for personalization. Additionally, players in this industry are under enormous pressure to deliver operational efficiencies and bottom line performance. This has driven the industry to embrace new age and automation technology in a big way, thus paving the way for a revolution in the customer journey through our solutions. With the aim of simplifying and economizing the use of technology, IGT Solutions (IGT) has been enabling better customer experience by working with the industry majors on various new age initiatives. Through comprehensive management of the digital technologies, provision of multi-lingual localized support, integrated social media, mobility-based customer engagement processes and usage of data analytics for service differentiation, IGT ensures a differentiated customer experience.
IGT is a leading provider of integrated BPM, Technology and Digital Services & Solutions to large hotel chains, boutique hotels, casinos, cruises, restaurants and other key players.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Developing domain focused technology and business process solutions to enhance operational efficiency
Handling 3.5 Mn+ hotel reservation calls annually
25% savings in cost through automation
40% reduction in cost per reservation
Management of cruise corporate and crew operations with <1% error rates
Emergency and after hours support for corporate /crew and guest
78% efficiency gains
12% increase in revenue per call
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
IGT BPM Services And Solutions
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The new normal for travel in a post COVID-19 world
While airlines, hotels, cruises and other travel and tourism based sectors are keen on the return of passenger volume, they are aware that much of it will not be the same.