Hotels

Optimizing Customer Experience Ecosystem For 3 In Top 5 Hotel Chains

Handling 3.5 Mn+ Reservations/Customer Service Queries

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0.5
Mn+ Rates / Contracts Loaded Annualy
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Properties Real Time Inventory Management
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New Properties Created Across 5000 Parameters

Ensuring Differentiated Guest Experience in the Hospitality Industry

The hotel industry today is faced with a unique array of opportunities and challenges. The ever-changing guest demographics, the increasing expectation of guests and the influence of social media and smartphones have driven a greater need for personalization.

However, given by the nature of the current economies, hotels are under enormous pressure to deliver operational efficiencies and bottom line performance with a focus on RevPar- Revenue Per Guest/Room. This has driven the hospitality industry to embrace new age and automation technology in a big way, thus paving the way for a revolution in the guest journey.
With the aim of simplifying and economizing the use of technology, IGT Solutions (IGT) has been enabling better travel by working with the top hotels and hospitality chains on various new age initiatives. Through comprehensive management of the digital technologies, provision of multi-lingual localized support, integrated social media, mobility-based guest engagement processes and usage of data analytics for service differentiation, IGT ensures a differentiated guest experience.

IGT is a leading provider of integrated BPM, Travel Technology and Digital Services & Solutions to large hotel chains, boutique hotels, casinos, restaurants and other key players.

Comprehensive Offerings

BPM

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of today’s connected guests
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BPM

Travel Technology

Developing domain focused technology solutions for the Hotel industry to enhance operational efficiency
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BPM Services

Digital Solutions

Leveraging Analytics, RPA, Chatbots and new age technologies to enhance the digital guest experience
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Delivering Results

  • Handling 3.5 Mn+ hotel reservation calls annually

  • 25% savings in cost through automation

  • 40% reduction in cost per reservation

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

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IGT Solutions - Travel School

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