Infographics

airline call center
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Airlines Experience

As a trusted outsourcing partner of leading global airlines, IGT has experience across the entire airline services value chain.
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Hospitality IT solutions - IGT
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Hospitality Experience

As a trusted outsourcing partner of leading hospitality chains, IGT has experience across the entire hospitality industry
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Travel Technology Company
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Travel Technology Trends-2019

Personalization, Automation and Mobility are increasingly becoming the cornerstone for the travel industry. To remain ahead of the game, travel companies will have to build smart solutions around these trends.
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Testing Service - IGT
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The Untapped Potential of Accessibility Testing

Travel companies stand to lose significant market share and customer loyalty if they don’t focus on accessibility testing
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Travel Analytics
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Top 12 Travel Technology Trends 2016

Personalization, mobility and social connectivity are going to be the emerging trends in travel domain
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fare filing
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Capturing more of The Fare Value Chain

Accurate fare filing can lead to a 3-10% increase in revenue. However, it faces many operational challenges such as lack of market intelligence
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call center outsourcing companies
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BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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Customer Loyalty Management  - IGT
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Loyalty gets Personal in Travel

There are about 7.4 loyalty programs per traveller yet customer loyalty is the least in hotels and airlines industry
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Airlines Chatbots - IGT
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Mobility in Air Travel creates Connected Experiences

Global airlines are investing heavily in connected travel to deliver more convenience, control and connected experiences
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social media for travel industry
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Mobilize, Personalize, Socialize

Smart devices and social analytics are transforming the travel landscape. The traveller is becoming more informed and interactive
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Lost baggage - IGT
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Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel
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Travel Chatbots
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Rise of Messaging platforms & ChatBots

Chat is quickly becoming the defacto means of personal communication
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Irregular operations airline - IGT
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IROPS – Putting Passengers First

Airlines and ground handlers are constantly looking for ways to improve load planning processes
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Social Travel
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The Social Travel Landscape

For Travel companies, social has become one of the key channels for customer service
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