Service

Queues Management

Stay truly connected to customers at all times, with the combined power of AI and ML

Efficient Queues Processing

In today’s cut throat competition among Airlines, Hotels, OTAs, TMCs, and other related entities, it is necessary that they maintain and process queues and also be able to handle PNR management efficiently and effectively in order to cater to all customer requests and complaints.

IGT provides effective Queue Management Solutions which ensure quick resolution of customer queries and complaints enhancing customer satisfaction. IGT has developed in-house tools and trackers to manage the queue processes in a smarter and leaner way to ensure 99% service levels.

IGT Offerings

IGT provides support for queues management on Sabre, Amadeus, Galileo, and Worldspan GDS ensuring quick resolution of customer queries and complaints.

IGT leverages its in-house developed queues sorting and tracking tools to provide 30% efficiency gains and 200+ travel specialists for managing queues for global clients. The combination ensures faster resolution while addressing all the queries in a short span of time. Services offered in Queues Management are:

Schedule Change
Misconnections
IROPS
Ticketing Issuance
Special Service Ticket Fees
Employee Leisure Travel
Splitting Direct Flight
Paper Cert conversion
Charters
Work Force Management

Delivering Results

3 million schedule changes PNR queues processed per year
5 million airline PNRs handled per year with an accuracy of 98%
Over 10 years of experience in handling teletype reject queues

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.

Sales & Reservations

Loyalty Programs

Social Media Management

Debit Memo Research

Content Management

Baggage Helpdesk

Refunds & Claim Processing

Irregular Operations (IROPS)

Languages Supported

Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time

Processing more than 5 million Queues for a leading US Airline

The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)

RPA for Cross PCC Auditing

Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X

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