Queues Management
Efficient Queues Processing
In today’s cut throat competition among Airlines, Hotels, OTAs, TMCs, and other related entities, it is necessary that they maintain and process queues efficiently and effectively in order to cater to all customer requests and complaints.
IGT provides effective Queues Management which ensures quick resolution of customer queries and complaints enhancing customer satisfaction. IGT has developed in-house tools and trackers to manage the queue processes in a smarter and leaner way to ensure 99% service levels.
IGT Offerings
IGT provides support for queues management on Sabre, Amadeus, Galileo, and Worldspan GDS ensuring quick resolution of customer queries and complaints.
IGT leverages its in-house developed queues sorting and tracking tools to provide 30% efficiency gains and 200+ travel specialists for managing queues for global clients. The combination ensures faster resolution while addressing all the queries in a short span of time. Services offered in Queues Management are:

Delivering Results

Brochure
Queues Management Services
Any airline delay or cancellation involves processing of large number of PNRs within a short span of time
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Case Study
25% Increase in Sales Conversion for a Leading OTA
IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Infographic
BPO – The Digital Tipping Point
Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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