Stay truly connected to customers at all times, with the combined power of AI and ML
Efficient Queues Processing
In today’s cut throat competition among Airlines, Hotels, OTAs, TMCs, and other related entities, it is necessary that they maintain and process queues and also be able to handle PNR management efficiently and effectively in order to cater to all customer requests and complaints.
IGT provides effective Queue Management Solutions which ensure quick resolution of customer queries and complaints enhancing customer satisfaction. IGT has developed in-house tools and trackers to manage the queue processes in a smarter and leaner way to ensure 99% service levels.
3 million schedule changes PNR queues processed per year
5 million airline PNRs handled per year with an accuracy of 98%
Over 10 years of experience in handling teletype reject queues
IGT BPM Services And Solutions
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Queues Management Services
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
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