Cruise Line Solutions

Improving Customer Service and Employee Satisfaction For 2 In Top 5 Cruises

0%
CSAT for Crew and Corporate Travel
0%
Management of Cruise Corporate and Crew Operations
0+
Complex Emergency and After Hours Transactions Monthly

Providing Digital Transformative Solutions to Bring Process Efficiencies

Cruises continue to be one of the most popular vacation options preferred by travellers worldwide. However, the industry has been facing multiple challenges of not only increasing bottom line profits, but also meeting and exceeding expectations for both first-time and repeat guests.

The ever changing guest preferences for on-board services, shore excursions and itineraries, create a challenging environment for the cruise industry. The industry also needs to manage the changing government regulations, environmental policies and rising fuel costs at the same time. These challenges necessitate constant innovation in technology and customer service processes.

IGT Solutions (IGT) global presence, cutting edge technologies and operational expertise provide an efficient and cost effective way of facing the various challenges of the cruise industry. IGT works with 2 of the top 5 cruise leaders to enable better travel with operational and technology excellence.

Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of today’s connected guests
Read More
Travel Technology

Travel Technology

Developing domain focused technology solutions for the Cruise Line industry to enhance operational efficiency
Read More
Digital Solutions

Digital Solutions

Leveraging Analytics, RPA, Chatbots and new age technologies to enhance the digital guest experience
Read More

Delivering Results

  • Management of cruise corporate and crew operations with <1% error rates

  • Emergency and after hours support for corporate /crew and guest

  • 78% efficiency gains

  • 12% increase in revenue per call

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

Read More

Related Content

travel technology solutions
Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
Read More
IGT Cruise
Brochure

IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry
Read More
Lost baggage - IGT
Infographic

Digitization & Automation in Baggage Services Landscape

Travelers demand real-time information and self-service opportunities at the baggage carousel
Read More