IGT Solutions receives
The Great Manager Awards 2022
IGT Solutions has been awarded
Most Preferred Workplace in IT & ITES, 2022
Welcome to IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.
OUR CX Approach
The Future of Customer Engagement
Utilizing our 20 years of expertise in managing CX for some of the world’s leading brands in the Travel and High Growth Tech industries, IGT has designed its DNA around Customer & Employee Experience 3.A (CeX3.A) that plays a key part in setting up smart contact centers equipped with the right talent and digital technologies.
Smart Agents
End-to-end transformation of customer engagement by implementing CX initiatives with a Human Centered & AI enabled approach.
Smart Automation
Smart Analytics
Delivering personalized services is monumental to achieve customer loyalty
Whitepaper
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
brochure
AI-based Bots
The growing role of social media and the implementation of artificial intelligence has led to Chatbots becoming an important tool to engage with customers.
Infographic
Customer Experience for the Digital Consumer
Customer Experience is the driving force behind most business’ success.
Our People are Our Biggest Asset
A global and diverse team united by a shared view on innovation, transformation and creation of superior experiences. At IGT, we foster a culture where every voice is heard, welcome and respected.
30
Global Delivery Centers50+
Nationalities13
Countries
Diversity, Equity and Inclusion
We are happily committed to being an equitable workplace by fostering a culture where there is nether bias nor barrier.
What our clients say?
IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.
Edward Hollo, Senior Manager – Commercial Development, SkyTeam
Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.
Stanley D. Berry. IT Director, Carnival
By virtue of IGTs experience in BPO, their teams in Philippines & China have continued to demonstrate why they are our favoured partner by providing high standards of delivery. IGT has lived up to their reputation, commitment and values and have been an important part of Kiwi.com's growth. I wish the best to everyone at IGT and hope to continue this partnership with them.
CCO- Kiwi.com
Enabling Better Experience
We are committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.20+
Years Of Expertise In Enabling Better Experience100%
Focus On Customer Experience25000+
30
Global CX Centers20+
Digital Solutions
Enable a seamless customer experience
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