Data analytics is redefining the travel customer experience
72% of passengers are willing to share personal and geolocation data with travel providers
In the age of hyperconnected traveller, delivering omnichannel customer experience is key
Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies
Delivering personalized services is monumental to achieve customer loyalty
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
Empowering employees to power a new era of personalization
What our clients say?
“IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.”
Edward Hollo, Senior Manager – Commercial Development, SkyTeam
“Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.”
Stanley D. Berry. IT Director, Carnival
“By virtue of IGTs experience in travel BPO, their teams in Philippines & China have continued to demonstrate why they are our favoured partner by providing high standards of delivery. IGT has lived up to their reputation, commitment and values and have been an important part of Kiwi.com’s growth. I wish the best to everyone at IGT and hope to continue this partnership with them.”