Accelerate Digital Business Through Data-Enhanced Innovation Process
View Gartner Report
Gartner, Accelerate Digital Business Through Data-Enhanced Innovation Process, By Analysts Tsuneo Fujiwara, Mark Beyer, Erick Brethenoux, Gareth Herschel, Jorgen Heizenberg, Pieterden Hamer, Andy Rowsell-Jones, Alexander Linden, Sutanuka Roychowdhury, Peter Skyttegaard Daniel Crystal, Published 17 February 2021.
*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
The future of customer engagement
IGT’s CeX 3.A is the key enabler of a smart contact center equipped with advanced technologies that has been designed keeping in mind this future consumer in mind. It brings together 3 key levers for superior consumer experience: Smart Agents, Smart Analytics, Smart Automation
Data analytics is redefining the customer experience
72% of customers are willing to share personal and geolocation data with service providers
In the age of hyper-connected buyer, delivering omnichannel customer experience is key
Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies
Delivering personalized services is monumental to achieve customer loyalty
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
Empowering employees to power a new era of personalization
What our clients say?
“IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.”
Edward Hollo, Senior Manager – Commercial Development, SkyTeam
“Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.”
Stanley D. Berry. IT Director, Carnival
“By virtue of IGTs experience in BPO, their teams in Philippines & China have continued to demonstrate why they are our favoured partner by providing high standards of delivery. IGT has lived up to their reputation, commitment and values and have been an important part of Kiwi.com's growth. I wish the best to everyone at IGT and hope to continue this partnership with them.”
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