Welcome to IGT Solutions

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Our Vision is to be the world's greatest next-gen CX company making a billion complex interactions simple every year

Improve Your Customer Experience by Knowing Which Initiatives Are Most Important

Delivering Superior Experiences - How Positive Agent Experience Amplifies Customer Experience

OUR CX Approach

The Future of Customer Engagement

Utilizing our 20 years of expertise in managing CX for some of the world’s leading brands in the Travel and High Growth Tech industries, IGT has designed its DNA around Customer & Employee Experience 3.A (CeX3.A) that plays a key part in setting up smart contact centers equipped with the right talent and digital technologies.

Smart Agents

End-to-end transformation of customer engagement by implementing CX initiatives with a Human Centered & AI enabled approach.

Smart Automation

Leverage automation and digital engineering solutions to optimize the business processes and re-envision opportunities to strategically enable digital customer experience.

Smart Analytics

Enlightening organizations by translating the data generated from all sources into actionable customer and business insights to drive the top-line and bottom-line.

Industries

Supporting CX journeys for global brands operating in world’s most disruptive environment.

Superlative Customer Experience for Retail and Ecommerce Brands

RETAIL & ECOMMERCE

Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience

View Gartner Report

Gartner, Emerging Technologies and Trends Impact Radar: Customer Analytics for Customer Experience
By Analyst(s): Adrian Lee, Annette Zimmermann, Don Scheibenreif, Jim Hare, Melissa Davis, John Santoro, Austin Kronz, Radu Miclaus, Rita Sallam, Published 8 April 2022

Delivering personalized services is monumental to achieve customer loyalty

Airline sales and reservation management

Whitepaper

Customer Experience 3.A

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

brochure

AI-based Bots

The growing role of social media and the implementation of artificial intelligence has led to Chatbots becoming an important tool to engage with customers.

Infographic

Customer Experience for the Digital Consumer

Customer Experience is the driving force behind most business’ success.

Our People are Our Biggest Asset

A global and diverse team united by a shared view on innovation, transformation and creation of superior experiences. At IGT, we foster a culture where every voice is heard, welcome and respected.

Our multi-generational workforce is encouraged to work together and empowered with opportunities to succeed. We invest greatly in employee development, training, engagement, and recognition which we believe are key ingredients to creating a distinct culture.

In a nutshell, if you are looking for a collaborative, and growth oriented environment, IGT is the place to be.

48%

Diversity

30

Global Delivery Centers

50+

Nationalities

13

Countries

What our clients say?

Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.
Stanley D. Berry.
IT Director, Carnival
Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.
Stanley D. Berry.
IT Director, Carnival

Diversity, Equity and Inclusion

We are happily committed to being an equitable workplace by fostering a culture where there is nether bias nor barrier.

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IGTBYTES

Top TEN Secrets to improving Agent Experience.

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What our clients say?

IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.

Edward Hollo, Senior Manager – Commercial Development, SkyTeam

Carnival engaged with IGT to build an EDW/BI solution for all the Air Booking of Crew, Corporate and Desk. IGT has successfully delivered Carnival’s GAT Air Booking PNR Data warehouse solution. The solution is fully functional and live for quite some time now. IGT is the preferred support partner who is supporting and enhancing the same solution also.

Stanley D. Berry. IT Director, Carnival

By virtue of IGTs experience in BPO, their teams in Philippines & China have continued to demonstrate why they are our favoured partner by providing high standards of delivery. IGT has lived up to their reputation, commitment and values and have been an important part of Kiwi.com's growth. I wish the best to everyone at IGT and hope to continue this partnership with them.

CCO- Kiwi.com

Digital Contact Centers

Improve Your Customer Experience by Knowing Which Initiatives Are Most Important

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Enabling Better Experience

We are committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.