How to Use AI to Create the Customer Experience of the Future
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Gartner, How to Use AI to Create the Customer Experience of the Future, By Analyst Jessica Ekholm, Published 30 March 2018, refreshed 7 December 2020
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Data analytics is redefining the customer experience
72% of customers are willing to share personal and geolocation data with service providers
In the age of hyper-connected buyer, delivering omnichannel customer experience is key
Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies
Delivering personalized services is monumental to achieve customer loyalty
Whitepaper
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
AI-based Bots
The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.
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Customer Experience for the Digital Consumer
Empowering employees to power a new era of personalization
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