“It’s Time to Break Out of the Customer Management Industrial Complex.”“How do we break out from this?”
Gartner, Quick Answer: How is Unified Commerce Different from Omnichannel Commerce?, By Analyst Sandy Shen, Published 13 October 2021.
*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Data analytics is redefining the customer experience
72% of customers are willing to share personal and geolocation data with service providers
In the age of hyper-connected buyer, delivering omnichannel customer experience is key
Companies with the strongest omni-channel customer engagement strategies retain an average of 89% of their customers, as compared to 33% for companies with weak omni-channel strategies
Delivering personalized services is monumental to achieve customer loyalty
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
Top TEN Secrets to improving Agent Experience.
Empowering employees to power a new era of personalization
What our clients say?
“IGT has been successfully managing and hosting our Round the World product to the required standards of SkyTeam. I would also like to highlight that they continue to do so with professional commitment and this makes me confident about continuing the relationship between SkyTeam and IGT.”
Edward Hollo, Senior Manager – Commercial Development, SkyTeam
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Stanley D. Berry. IT Director, Carnival
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