Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

suman verma Case Studies

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.

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Business Need

Transformation
Our client was examining new technologies and ideas to identify the opportunities for incremental improvement and disruptive change in business model. To be leading customer centric, technology-enabled travel experience enterprise

Partnership
Looking for partners to bring in cost optimization with focus on exceptional technical skills

Flexibility
Looking for domain-capabilities through which latest & niche skills manpower demands in IT projects could be fulfilled without any delays

Value Adds

  • Substantial decrease in time taken for new talent onboarding
  • Trained 600+ users in unite testing across technologies

Client
Our client is the largest airline in Middle East with operating over 3,600 flights per week, to more than 150 cities in 80 countries across six continents.

Technology Areas
IGT provided IT professional support services with exceptional airline technical expertise in following technologies:

  • Digital
  • Business Intelligence and Data Analysis
  • Microstrategy
  • TPF
  • Test Automation
  • User Experience

Focus Areas

  •  Web & Mobile IBE – Support Mobile App / Website Development and Enhancements
  • Digital Transformation Initiative – Support innovation lab for conceptualizing and creating prototypes for use cases
  • PSS Modernization – Support projects to enhance customer experience (both internal and external customer)
  • Training – Trained over 600 users in unit testing (JAVA, .NET, iOS, Android)
  • Cargo Information – SOW based project for document management during cargo lifecycle

Solution Approach:
IGT followed unique approach to provide large scale, globally spread domain expertise to the client in a cost-optimized and scalable manner. The solution included:

  • Robust sourcing capabilities with global footprint for stakeholder roles
       – Dynamic partner ecosystem for access to technology skills
  • Continuous engagement with business units
  • Strategic resource management
  • Continuous Up skilling / Cross-skilling on new technologies
  • Robust governance framework to identify early indicators for any potential issues and Take corrective actions (training to bridge gaps)
  • Flexibility and agility with quick ramp up
  • Continuous knowledge management