Loyalty Management Services
Customer Loyalty Management
In an era of instant customer gratification, it is essential for travel businesses to manage frequent flyers and loyal travelers in a strategic manner to achieve higher revenues and customer delight. Simple loyalty schemes designed by travel brands to retain customers must be transformed into a more holistic program that not only prevents the churn of loyal customers, but also turns a frequent traveller to a brand advocate.
With over 20 years of experience as a leading BPM service provider to travel & hospitality brands, IGT holds expertise in managing customer retention and loyalty programs for the businesses.
As a part of IGT's Customer Loyalty Management services, extensive data analysis is done to provide actionable business insights, leveraging a pre-built repository of dimensions, attributes, and metrics. Bonus miles management, upgrades, partner gift vouchers etc. are also handled as part of the IGT Partner Management Program.
IGT’s 24/7 multichannel loyalty management hub facilitates travel businesses to service their customers across time zones. The travel specialists can connect with customers via phone calls, SMS, email or chat ensuring the brand continues to maintain and build-on its relationship with them, long after they have made their first purchase. The Hub provides the following services:
IGT offers personalized experience to customers by making reservations using accrued points. The mobile app gives view to the partner stores listing, map, and personalized deals
20% cost savings delivered to a leading South Asian airline through technology-enabled loyalty program
Developed mobile app for a leading European airline to manage its customer loyalty program
100% TAT and accuracy in loyalty management back-office operations
IGT BPM Services And Solutions
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