Logistics & Cargo
Stay truly connected to customers at all times, with the combined power of AI and ML
Enhance your customer centricity, achieve higher operational efﬁciency and generate new revenue opportunities
Logistics and Cargo play a very important within today’s economy and in the distribution industry. Many companies are dependent on logistics to keep their business strong hence it becomes extremely crucial for this vertical to keep pace with advancements in technology. The sheer scale of operations also make it imperative to process large volumes of transactions real-time to gain visibility across the supply chain, improve strategic decision making and deliver efﬁcient customer service.
IGT Solutions (IGT) works with global companies to improve consumer convenience, reduce cost and drive customer satisfaction.
Further, IGT offers these services within two verticals of Logistics industry:-
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
300K+ Total No. of Reservation Calls
Bookings Across 5 Brands
38-40% Sales Conversion
IGT Travel School
Our distinctive approach for developing in-house travel trained CX Experts helps us in delivering agile & scalable solutions along with superior customer experience.
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
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