Application Support Services for US Airline

suman verma Case Studies

Airlines and ground handlers are constantly looking for ways to improve load planning processes. With increased focus of travel companies on customer experience, it becomes imperative to warrant.

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Business Need

Partnership: Looking for partners to provide a scalable team and bring in cost optimization
Domain Capability: Looking for Airline Domain Experts

Value Adds

  • Created tool to reduce manual version contention validation process up to 95%
  • Created baseless programming guide to help programmers convert TPF program to z/TPF baseless program, effective and defect free
  • Significant time savings per program conversion from TPF to zTPF

Client
Our client is a leading US airline, which is a founding member of the SkyTeam airline alliance. The airline, along with its subsidiaries and regional affiliates, operates over 5,400 flights daily and serves an extensive domestic and international network that includes 304 destinations in 52 countries across six continents.

Focus Areas
IGT provided application support and maintenance services with exceptional airline domain expertise in the following areas:

  • Ticketing
  • Loyalty
  • Baggage
  • Passenger security
  • Inventory
  • PNR/Infrastructure
  • Interline thru check-in
  • OSS
  • Testing
  • Enterprise Mobility

Solution Provided
IGT followed a unique approach where we started engagement with a small team for a specific project and grew to become a ‘Trusted Partner’ for the Core Technology group.
Some highlights are as follows:

  • Supported development and go live of a new PSS system for a partner airline and was integrated to this airline
  • The tight schedule was met, with ‘Zero’ impact on business
  • Participated in re-architecting of the new PSS system to make it configuration based Multi-tenant System, for integrating more partner airlines
  • Enhanced the degree of multi-tenancy to allow varying business rules to be applied to multiple airlines with the help of configuration tables
  • Supported validation of linked view of customer data to enable a single view of the customer
  • Supported Mobile App Development