Automating BSP Refund for US Airline

suman verma Case Studies

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.

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SITA, the IT specialist that transforms air travel through technology, today announced 2015 revenues of US$1.7 billion despite a year which saw continued global economic and geopolitical volatility as well as significant shifts in currency. The consolidated group revenue, based on constant currency rates, rose 3.2 percent from 2014 continuing the organization on its growth trajectory.

The results, confirmed at SITA’s Annual General Assembly (AGA), highlight the company’s continued solid business performance and growth. The revenues were enhanced by a sound cash balance, near zero debt and a strong SITA Group net margin which was 10 percent higher than the previous year.  In addition, highly favorable customer feedback and loyalty scores and a strong result on the newly introduced Community Value Index is a testament to the focus SITA places on its community and customers.

Francesco Violante, CEO of SITA, said: “SITA continues to deliver strong performance due to our long-term strategic vision and investments made in recent years. This year we have made strides in key areas including portfolio developments, service excellence and our collaborative approach to innovation with our members and the wider air transport community. SITA continues to invest in our operations, service quality and our people, which together position us as a technology leader in the market.”