Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience

Handling 50 Mn+ Reservations/Customer Service Queries

Airline Clients Globally
Gross Ticketing & Ancillary Revenue
Increase in Revenue Per Call

Continuously Innovating and Providing Superior Customer Experience

The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.

Through expertise in Airline BPO and call center solutions, Airline IT Solutions, Travel Technology and Digital Services and Solutions, IGT has been a strategic partner for more than 20 Global Airlines.

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

Read More


Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

Read More


Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

Read More
Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

Read More

Delivering Results

  • 3 Airline domain focused chatbots spotlight

  • 40% sales conversion for contact center

  • USD 2 Mn+ savings in baggage claim payouts

  • 25% increase in ticket revenue

  • USD 20 Mn+ savings through IROPS rebooking annually

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

Read More

Related Content

Airlines IT Solutions

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
Read More
Airline sales and reservation management


Airport and Passenger Analytics – Innovation Driven by Growth

Do Airports Generate Vast Amount of Data?

Read More
Irregular operations airline - IGT

Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
Read More

We're here to help.

Fill in your details below. Your information is safe with us.