Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience
Handling 50 Mn+ Reservations/Customer Service Queries
Continuously Innovating and Providing Superior Customer Experience
The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
3 Airline domain focused chatbots spotlight
40% sales conversion for contact center
USD 2 Mn+ savings in baggage claim payouts
25% increase in ticket revenue
USD 20 Mn+ savings through IROPS rebooking annually
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
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