Aviation

Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience

Handling 50 Mn+ Reservations/Customer Service Queries

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Airline Clients Globally
USD0Mn
Gross Ticketing & Ancillary Revenue
0%
Increase in Revenue Per Call

Continuously Innovating and Providing Superior Customer Experience

The relationship between a passenger and the airline has changed. Today’s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.

Through expertise in Business Process Management (BPM), Travel Technology and Digital Services and Solutions, IGT Solutions (IGT) has been a strategic partner for more than 20 Global Airlines.

Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Digital Solutions

Digital Solutions

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Travel Technology

Tech Services

Developing domain focused technology and business process solutions to enhance operational efficiency

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Delivering Results

  • 3 Airline domain focused chatbots spotlight

  • 40% sales conversion for contact center

  • USD 2 Mn+ savings in baggage claim payouts

  • 25% increase in ticket revenue

  • USD 20 Mn+ savings through IROPS rebooking annually

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

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