Streamlining the business functions via Mobile App for Leading Indian Airline

amit3076Case Studies

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IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy that gave better ROI and customer experience.

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Business Need

Provide easy access to customers of all basic functionalities like Flight info & Notifications, Flight Tracking, Flights & Fare Search, Bookings & Check-in and additional features like Boarding Pass, loyalty management, and selling ancillaries


  • 150% Increase in mobile reservations in the first year of deployment
  • 160% Increase in mobile check-ins in the first year of deployment
  • Enables average 150 booking and 160 check-ins per day through the mobile website
  • Cloud based deployment helped in overall cost reduction
  • Pay per confirmed booking and check-in model

The Client is the largest airline in India by passengers carried and fleet size. The Airline operates flight to 72 destinations, with a fleet size of 235 aircraft.

The client wanted to use mobile as a primary channel of communication with the passengers


  • Engaging and intuitive user interface design for users
  • Integration with multiple airline systems like Navitaire, Payment gateway, Social media, Google maps, etc.

Solution Provided
Developed cloud based, interactive and feature rich web and native mobile app

  • Compatible with all leading devices with specific platform launchers, integrated with social networks
  • Features like Reservations, Check-in, Flight Status, Booking, In-flight Menu were incorporated
  • Analytics also included daily and monthly dashboards for management
  • Contact customer through SMS/Email/Phone in case of unsuccessful/failed transactions

Solution Highlights
Cloud based mobility solution was built using the below framework: