Mobile App Development for Airline

amit3076 Case Studies

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy that gave better ROI and customer experience.

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About the Client
The Client is a leading airline company based in India. The airline operates domestic and international scheduled passenger services.

The client wanted to use mobile as a primary channel of communication with the passengers

Business Need

  • Provide easy access to customers of all basic functionalities like Flight info & Notifications, Flight Tracking, Flights & Fare Search, Bookings & Check-in and additional features like Boarding Pass, loyalty management and selling ancillaries
  • Streamlined business cases for mobile app usage


  • Engaging and intuitive user interface design for users
  • Integration with multiple airline systems like Navitaire, Payment gateway, Social media, Google maps etc

IGT Solution

  • Developed cloud based, interactive and feature rich web and native mobile app
  • Compatible with all leading devices, with specific platform launchers, integrated with social networks
  • Features like Reservations, Check-in, Flight Status, Booking, In-flight Menu were incorporated
  • Analytics also included daily and monthly dashboards for management
  • Contact customer through SMS/Email/Phone in case of unsuccessful/failed transactions


  • 150% Increase in mobile reservations in the first year of deployment
  • 160% Increase in mobile check-ins in the first year of deployment
  • Enables average 150 booking and 160 check-ins per day through mobile website
  • Cloud based deployment helped in overall cost reduction
  • Pay per confirmed booking and check-in model