One of the obvious ways to manage costs, increase productivity and enhance customer experience is to drive operational efficiency. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically. This is where IGT’s Automation Centre of Excellence plays a vital role by providing a spectrum of automation services and solutions to our customers. These services are defined within two areas of business operations.

IGT’s RPA capabilities embrace the next wave of software robotic technology to drive business outcomes. It enables organizations with a hybrid digital workforce where tailored bots emulate human agents to orchestrate applications and execute computer-based tasks more efficiently.

With a strong in-house digital expertise to design and deliver tailor-made chatbots, IGT has built customary conversational automation solutions for organizations that aim to cater to the growing demand of personalized and real-time customer service by leveraging Artificial Intelligence (AI) and digital technologies.

For all Automation engagements and initiatives, IGT leverages its proprietary Automation Methodology -“iTRIP”, which is a blend of industry best practices and learning from multiple “consulting to commissioning” programs that have been implemented across IGT’s customer base. The nine phase “iTRIP” Automation Methodology is designed to take the customers from an initial exploratory stage in their automation journey to a BAU Automation Factory Setup, there by setting up a Centre of Excellence for enterprise wide cross functional adoption.

Similarly "dWizard" is IGT's proprietary reusable asset library, which is an aggregation of reusable components created and deployed across the automation projects to exponentially speed up and streamline new deployments.

IGT has delivered automation projects to a large customer base by leveraging some of the engagement models mentioned below. However, these engagement models are flexible and can be customised to suit specific needs of customers.