Case Studies

Leading Tech Provider - IGT

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in relasing new features and enhancements is a key driver to gain competitive edge.

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Devops solution providers - IGT

Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

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Airline customer Service
Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Airlines IT Solutions
Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Fare Filing
Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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queue management solutions
Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
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tpf services
Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Testing service provider - IGT
Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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digital transformation in hospitality industry
Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.

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CRM for Turkey
Case Study

Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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travel application development
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Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Airlines crew management services
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Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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PNR Management
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Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Hospitality IT solutions - IGT
Case Study

Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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irop airline
Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Airlines lost baggage managemnet
Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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airline social media
Case Study

End-to-End Social Media Solution for Major European Airline

Social has become a crucial platform to understand traveler/guests’ sentiments and respond to them with relevant & timely information, content and support
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robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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digital transformation and automation - IGT
Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.

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travel application development - IGT
Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
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travel call center
Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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IT helpdesk support
Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
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digital transformation in travel industry
Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
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digital transformation and automation - IGT
Case Study

Handling 70k Transactions Per Month with 98.99% Transaction Accuracy

Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.

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hotel app development
Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
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hotel bpo
Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.
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digital transformation in travel industry
Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
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Hospitality IT solutions
Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
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airline reservation management
Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines.  Achieved 5% increase in customer satisfaction score.

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airline reservation management
Case Study

Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East

IGT helped to increase the revenues by 20% in inflight retail purchases from last year

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airline reservation management
Case Study

Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm

IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.

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airline reservation management
Case Study

Data Platform Modernization for the World’s Leading Hospitality Company

Reduced complexity and turnaround time for onboarding of new properties with real-time insights to the properties.

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airline reservation management
Case Study

Datawarehouse Modernization for a Leading Airline in the Middle East

More than 50% of the business performance was improved with the help of scalable architecture and load blancing strategies.

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airline reservation management
Case Study

EMD DWH for a Leading GDS for its Customer Airlines

IGT enabled speedy reporting through standalone EMD DWH solution

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airline reservation management
Case Study

Providing Significant Cost Savings in Air Bookings with GDPR Compliance for a Leading Cruise Company

Enabled 1 Mn+ active bookings, 6000 PNRs every hour with real time live analytics

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airline reservation management
Case Study

Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe

To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks

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airline reservation management
Case Study

Developed Dedicated Analytics Centre for the World’s leading Hospitality Company

Migrated 24 dashboards and 163 reports to the new platform

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airline reservation management
Case Study

Optimizing Sales Revenue & Goal Performance for a Leading Luxury Hotel Chain

Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of business to uncover the areas of improvement for achieving sales revenue goals

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airline reservation management
Case Study

IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia

Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches

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