Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Improved Seller and B2C Experience for a Leading E-Commerce Marketplace

Learn how IGT Solutions transformed merchant and consumer experience for a leading e-commerce marketplace.
Read More
Case Study

Leading Airline Adopts Gen AI Self-Service Platform

Discover how IGT Solutions' Generative AI Self-Service Platform helped a prominent Middle Eastern Airline.
Read More
Airline sales and reservation management
Case Study

End-to-End Social Media Management for a Major European Airline

IGT Solutions helps major European airlines achieve a multi-channel social media strategy as an effective customer support engine.
Read More
Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Optimized Customer Support for Rapid Growth of a Fintech Company

Learn how IGT Solutions optimized customer experience for a fintech with 24/7 support.
Read More
Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Omnichannel Customer Service Approach for a Leading Digital Health Provider

Discover how IGT Solutions optimized multi-channel customer support for the client to faster customer response and increase cost savings.
Read More
Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant

Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.
Read More
Airline sales and reservation management
CASE STUDY

Driving enhanced CX for a leading airline in Canada

Managing call volumes and implementing AI-powered technology to ensure better CX
Read More
Delivering Sales Administration Support For An American Technology Major To Incubate Fast Growth
Case Study

60% cost savings through sales administration support for a leading international automotive research website

IGT helped to reduce their operational cost by 60% and cleared 100% backlogs of the client by deploying a team of sales process experts within three months.
Read More
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
Case Study

Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC

IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%

Read More
Scaled agile delivery of enterprise solution with 25% schedule compression
Case Study

Scaled agile delivery of enterprise solution with 25% schedule compression

Building a Border Control Solution that involved global implementation, departmental customizations, and multiple integrations.
Read More
Airline sales and reservation management
Case Study

Tech Support Services for Airport Management Systems of an International Airport

IGT helped the client to achieve 98% reduction in unplanned downtime and 99.99% availability.
Read More
Airline sales and reservation management
Case Study

Implementation of Intelligent Automation Testing for a Global Technology Company

IGT's Automated Testing framework helped the client reduce test execution by 70% and improve the build delivery cycle from 2 months to 2 weeks.
Read More
Airline sales and reservation management
Case Study

Independent Product Testing for a Global IT and Telecom Product Engineering Organization

IGT helped the client improve its Product SLA compliance by 100%

Read More
Airline sales and reservation management
Case Study

Microsoft SQL Database Management for a Leading Travel Retailer of Europe

The client achieved a 95% reduction in downtime of database servers of live applications and group applications along with a 90% improvement in application response time of the applications querying the databases.
Read More
Airline sales and reservation management
Case Study

Customer Experience Modernization for a National Flagship Carrier

IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.

Read More
Airline sales and reservation management

case study

Creating Omnichannel CX for Cargo Customers of a leading airline in North America

IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions

Read More
Airline sales and reservation management
Case Study

Improved quality and enabled 30% reduction on maintenance effort

IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.

Read More
Leading Tech Provider - IGT

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in releasing new features and enhancements is a key driver to gain competitive edge.
Read More
Devops solution providers - IGT

Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

Read More
Airline customer Service
Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
Read More
Airlines IT Solutions
Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
Read More
Fare Filing
Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
Read More
queue management solutions
Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
Read More
tpf services
Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
Read More
Testing service provider - IGT
Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
Read More
Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
Read More
digital transformation in hospitality industry
Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.

Read More
CRM for Turkey
Case Study

Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
Read More
Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
Read More
travel application development
Case Study

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
Read More
Airlines crew management services
Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
Read More
PNR Management
Case Study

Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
Read More
Hospitality IT solutions - IGT
Case Study

Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
Read More
irop airline
Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
Read More
Airlines lost baggage managemnet
Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
Read More
robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
Read More
digital transformation and automation - IGT
Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.

Read More
travel application development - IGT
Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
Read More
travel call center
Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
Read More
IT helpdesk support
Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
Read More
digital transformation in travel industry
Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
Read More
digital transformation and automation - IGT
Case Study

Handling 70k Transactions Per Month with 98.99% Transaction Accuracy

Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.

Read More
hotel app development
Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
Read More
hotel bpo
Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.
Read More
digital transformation in travel industry
Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
Read More
Hospitality IT solutions
Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
Read More
airline reservation management
Case Study

Fully Scalable Datamart Solution for a Leading Indian Airline

Developed datamart solution that enabled analytical and better decision-making by airlines.  Achieved 5% increase in customer satisfaction score.

Read More
airline reservation management
Case Study

Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East

IGT helped to increase the revenues by 20% in inflight retail purchases from last year

Read More
airline reservation management
Case Study

Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm

IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.

Read More
airline reservation management
Case Study

Data Platform Modernization for a Leading Hospitality Solution Provider

IGT reduced the complexity and turnaround time of the onboarding process of new properties by modernizing the client's data platform
Read More
airline reservation management
Case Study

Data Platform Modernization for a Leading Airline in the Middle East

IGT helped a leading airline to achieve 60% saving on infrastructure cost with 4X times improvement in processing time
Read More
airline reservation management
Case Study

EMD DWH for a Leading GDS for its Customer Airlines

IGT enabled speedy reporting through standalone EMD DWH solution

Read More
airline reservation management
Case Study

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings

IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.
Read More
airline reservation management
Case Study

Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe

To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks

Read More
airline reservation management
Case Study

Developed Dedicated Analytics Centre for the World’s leading Hospitality Company

Migrated 24 dashboards and 163 reports to the new platform

Read More
airline reservation management
Case Study

Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain

Developed precision crafted dashboard targeting sales revenue performance optimization tailored to the needs of
Read More
airline reservation management
Case Study

IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia

Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches

Read More
Airline sales and reservation management
Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

Read More
Airline sales and reservation management
Case Study

Automated Corporate Contract Loading for a Leading Group of Hotels

IGT’s  Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy

Read More
Airline sales and reservation management
Case Study

Tax Refund Process Automation

Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs

Read More
Airline sales and reservation management
Case Study

Passenger FAQ Chatbot

Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.

Read More
Airline sales and reservation management
Case Study

Automated Operational Reporting

IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy

Read More
Airline sales and reservation management
Case Study

RPA in Procurement for Sending out  Request for Quotation (RFQ)

Helped achieved 90% accuracy by reduction in manual errors and oversights and  70 % improvement in overall processing time.

Read More
Airline sales and reservation management
Case Study

RPA for Cross PCC Auditing

Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X

Read More
Airline sales and reservation management
Case Study

Automated IROPS Notification

IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.

Read More
Airline sales and reservation management
Case Study

HR4U Chatbot

Enabled 45% call volume reduction with more than 2000 number of active chatbot users

Read More
Airline sales and reservation management
Case Study

Processing more than 5 million Queues for a leading US Airline

The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)

Read More
Airline sales and reservation management
Case Study

Increase in Revenue and CSAT for a leading Air Cargo in US

IGT helped increase sales conversion by 44% within a year

Read More
Airline sales and reservation management
Case Study

Automated Passenger Data Consolidation for Covid Contact Tracing

IGT’s  RPA-based solution helped the airline reduce 70% execution time in data consolidation for Covid-19 Contact Tracing purpose.
Read More
Airline sales and reservation management
Case Study

Staff Augmentation Services

IGT helped the client consistently maintain a 1:2 shortlisting and 9:10 joining ratio by formulating a unique staffing solution.
Read More

We're here to help.

Fill in your details below. Your information is safe with us.