Case Studies

Case Study

IT Professional Support Services for ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Case Study

Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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Case Study

Crew and Back office support for Cruise Line

The client, a leading cruise liner, wanted a 24×7 travel helpdesk for its fleet crew members.
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Case Study

Migrating TPF systems to zTPF for a Travel tech

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Case Study

Interline EMD Testing for Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Case Study

Increase in Sales Conversion for OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Case Study

CRM for Turkey Based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study

Route Profitability solution for African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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Case Study

Mobile App Development for Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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Case Study

RTW Planner for Airline

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Case Study

Handling Contracts for Hotel Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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Case Study

IROPS for Airline

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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Case Study

Social Media for Airline

Social has become a crucial platform to understand traveler/guests’ sentiments and respond to them with relevant & timely information, content and support
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