Stay truly connected to customers at all times, with the combined power of AI and ML
End-to-End Social Media Management for a Major European Airline
Omnichannel Customer Service Approach for a Leading Digital Health Provider
Sales and Customer Care Transformation for a Leading US-based E-commerce Company
Delivering Premium Customer Support for the most prominent e-commerce giant in Indonesia
60% cost savings through sales administration support for a leading international automotive research website
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
Scaled agile delivery of enterprise solution with 25% schedule compression
Implementation of Intelligent Automation Testing for a Global Technology Company
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
IT Services Supporting Airline Product Suite
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
Providing Crew and Back-office support for world’s largest Cruise Line
End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain
Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.
Implementing Robust SAP Solution for Leading African Airline
Streamlining the business functions via Mobile App for Leading Indian Airline
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
Enabling 70% Revenue Retention for Airline via IROPS Support Services
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.
Domain Led Application Support Services to Leading US Airline
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
Enabling Contact Center Efficiencies via Digital Solutions and Services
Handling 70k Transactions Per Month with 98.99% Transaction Accuracy
Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.
Application Support Services to the Largest Hotel Chain in the World
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
Data Platform Modernization for a Leading Hospitality Solution Provider
Data Platform Modernization for a Leading Airline in the Middle East
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.