Stay truly connected to customers at all times, with the combined power of AI and ML
Sales and Customer Care transformation with agility in scaling up and down operations for a leading US-based e-commerce company
Delivering Premium Customer Support for the most prominent e-commerce giant in Indonesia
60% cost savings through sales administration support for a leading international automotive research website
Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC
IGT leveraged its deep business insights and helped the client achieve 100% SLA and reduce backlogs by 90%
Scaled agile delivery of enterprise solution with 25% schedule compression
Tech Support Services for Airport Management Systems of an International Airport
Implementation of Intelligent Automation Testing for a Global Technology Company
Independent Product Testing for a Global IT and Telecom Product Engineering Organization
IGT helped the client improve its Product SLA compliance by 100%
Microsoft SQL Database Management for a Leading Travel Retailer of Europe
Customer Experience Modernization for a National Flagship Carrier
IGT's state-of-the-art CRM helped a leading airline in India resolve 25k+ cases daily and run targeted marketing campaigns and increase its revenue.
Creating Omnichannel CX for Cargo Customers of a leading airline in North America
IGT helped achieve 80% improvement in process efficiency by creating omnichannel customer experience solutions
Improved quality and enabled 30% reduction on maintenance effort
IGT helped the world's leading provider of global information and telecommunications solutions to reduce 30% maintenance efforts.
Faster Time-to-Market for a Leading Tech Provider
DevOps Maturity Assessment for Global Airline Alliance
Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.
IT Services Supporting Airline Product Suite
Optimising Cost by Providing Professional IT Support Services for Leading ME Airline
Successful Fare Filing Management for Airline
Providing Crew and Back-office support for world’s largest Cruise Line
Defect free migration of TPF to zTPF for a leading GDS
Interline EMD Testing for Leading International Airline
25% Increase in Sales Conversion for a Leading OTA
End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain
Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 350k reservation issues.
Successful implementation of Microsoft Dynamics CRM for a Turkey based OTA
Implementing Robust SAP Solution for Leading African Airline
Streamlining the business functions via Mobile App for Leading Indian Airline
Managing Crew Schedules & Processes for US Airline
Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance
Managing 50k+ Contracts for the World’s Premier Hotels Inventory Consolidator
Enabling 70% Revenue Retention for Airline via IROPS Support Services
Mishandled Baggage Queries for Airline
End-to-End Social Media Solution for Major European Airline
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Digital Transformation of Technical Procurement for US CruiseLine
The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.
Domain Led Application Support Services to Leading US Airline
Enabling Seamless Transition Across 5 Languages for a Leading American Carrier
Rendering Large Scale Support to the Asia's Fastest-Growing OTA
Enabling Contact Center Efficiencies via Digital Solutions and Services
Handling 70k Transactions Per Month with 98.99% Transaction Accuracy
Our India based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125k cases per month and improved closure KPI’s by 25%.
Application Support Services to the Largest Hotel Chain in the World
Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain
Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company
An Integrated IT & BPO Support Services to the Hotel E-commerce Provider
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Increased Inflight Sales Using Advanced Analytics for a Leading Airline in the Middle East
IGT helped to increase the revenues by 20% in inflight retail purchases from last year
Providing Deep Travel Domain Knowledge and Analytics Process Expertise to a Revenue Optimization Firm
IGT implemented proven and established data engineering services for client's current data discovery, data mapping, and data ingestion phases.
Data Platform Modernization for a Leading Hospitality Solution Provider
Data Platform Modernization for a Leading Airline in the Middle East
EMD DWH for a Leading GDS for its Customer Airlines
IGT enabled speedy reporting through standalone EMD DWH solution
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
Microstrategy Business Intelligence Reporting Solution for a Leading Retail Chain of Europe
To track accurate performace, IGT enabled client to do in-depth analysis of sales, inventory, promotions, pricing , target & prediction on stocks
Developed Dedicated Analytics Centre for the World’s leading Hospitality Company
Migrated 24 dashboards and 163 reports to the new platform
Optimizing Sales Revenue and Goal Performance for a Leading Luxury Hotel Chain
IT Security Compliance Dashboard and Datawarehouse for Luxury Hotel Chain of Asia
Enabled 50 + compliance metrics with live business alerts on critical non-compliance data like Security threats and breaches
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
Processing more than 5 million Queues for a leading US Airline
The leading US airline gains 12% efficiency through automation tools like Ticket reissue and Exchange tool (TREAT)
Increase in Revenue and CSAT for a leading Air Cargo in US
IGT helped increase sales conversion by 44% within a year
Automated Passenger Data Consolidation for Covid Contact Tracing
Staff Augmentation Services
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