Case Studies

Case Study

Faster Time-to-Market for a Leading Tech Provider

Velocity and Agility in relasing new features and enhancements is a key driver to gain competitive edge.

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Case Study

DevOps Maturity Assessment for Global Airline Alliance

Efficiency in software delivery imapcts revenue. DevOps movement enables organizations to infuse efficiences access People, Process and Tools.

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Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Case Study

Successful Fare Filing Management for Airline

Frequent changes to fares due to new routes and code sharing agreements led to many fare filing errors for the client
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Case Study

Providing Crew and Back-office support for world’s largest Cruise Line

World's Best Cruise Liners was in need of after-hours travel helpdesk for its fleet crew members. IGT assigned highly travel skilled crew travel consultants for specialized services and equipped handling emergency situations and achieved a CSAT of 87%.
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Case Study

Defect free migration of TPF to zTPF for a leading GDS

IGT implemented Industry’s first “TPF Cross Functional Impact Matrix” enabling quick identification of the dependency
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Case Study

Interline EMD Testing for Leading International Airline

The client, a leading international airline in Asia and Europe wanted to fully test its newly developd EMD product
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Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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Case Study

IT Services Supporting Airline Product Suite

IGT served a leading independent IT services and solutions company by providing application support, maintenance and enhancement services as the client was looking for support across their product suite for travel industry.
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Case Study

CRM for Turkey Based OTA

IGT ensured USD 1.1 million of potential revenue savings due to real time monitoring
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Case Study

Implementing Robust SAP Solution for Leading African Airline

IGT enabled integration of all airline core systems to manage direct operating costs via successful implementation of SAP
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Case Study

Streamlining the business functions via Mobile App for Leading Indian Airline

IGT helped a leading Indian Airline increase the mobile reservations by 50% by developing a Mobile App strategy
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Case Study

Managing Crew Schedules & Processes for US Airline

IGT reduced the crew scheduling errors by 97% for a leading US airline by managing scheduling, payroll and HR
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Case Study

Enabling Seamless Round the World Booking (RTW) Tool for One of the Paramount Airline Alliance

IGT worked on consolidating schedules, loyalty and many more complexities to enable seamless round the world booking
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Case Study

Managing 5000+ Contracts for the World’s Premier Hotels Inventory Consolidator

IGT content management services helped a leading hotel technology company manage data gathering, loading, verifiying and publish
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Case Study

Enabling 70% Revenue Retention for Airline via IROPS Support Services

IGT IROPS desk has enabled upto 70% revenue retention for a leading European Airline by rebooking passengers on priority carriers
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Case Study

Mishandled Baggage Queries for Airline

IGT provided services around customer service for delayed & damaged baggage concerns for a leading US airline
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Case Study

End-to-End Social Media Solution for Major European Airline

Social has become a crucial platform to understand traveler/guests’ sentiments and respond to them with relevant & timely information, content and support
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Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
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Case Study

Optimising Cost by Providing Professional IT Support Services for Leading ME Airline

The largest airline in Middle East wanted to explore opportunities for incremental improvement and disruptive change in business model. IGT provided IT professional support services to bring in cost optimization.
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Case Study

Domain Led Application Support Services to Leading US Airline

IGT provided application support and maintenance services with exceptional airline domain expertise to one of the leading US airline. It grew from a small team to become a ‘Trusted Partner’ for Core Technology group.
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Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.
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Case Study

Rendering Large Scale Support to the Asia's Fastest-Growing OTA

The client, a leading Online Travel Company (OTA) in the Indian subcontinent, was struggling to keep up with the changing travel trends. IGT helped across multiple work types in a cost optimized and scalable manner.
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Case Study

Enabling Contact Center Efficiencies via Digital Solutions and Services.

One of Europe’s largest e-commerce provider partnered with IGT to implement customer service as IGT provided customer support services across 5 channels – Voice, Email, Chat, Back Office and GDS. IGT processes 3.5 lakhs transactions per month and led to 7% improvement in sales.
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Case Study

Handling 70,000 Transactions Per Month with 98.99% Transaction Accuracy

Our Singapore based OTA client required top notch customer service with travel domain experience and capability to ramp up operations scale. IGT ensured to process more than 125,000 cases per month and improved closure KPI's by 25%.
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Case Study

Application Support Services to the Largest Hotel Chain in the World

By starting with a pilot project on TPF in order to bring in cost optimization, IGT went on to become the "preferred partner" of a leading American multinational hospitality company.
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Case Study

Handling Approximately 1 Million Yearly Customer Contacts for a Leading US Hotel Chain

IGT provided reservations, customers service, loyalty calls and email support to a multi-national hospitality group with a focus on exceptional customer services.
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Case Study

Achieved 100% TAT Through Digital Transformation for French Multinational Hospitality Company

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT
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Case Study

An Integrated IT & BPO Support Services to the Hotel E-commerce Provider

The client wanted to revolutionize the existing captive support center. IGT provided an integrated IT and BPO support services with exceptional hospitality domain expertise.
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Case Study

End to End Transition Management with Seamless Go-Live for Leading European Hotel Chain

Our client, a leading hotel group in UK, was undergoing expansion and wanted a scalable support to which IGT helped with end to end transition management and resolved over 3.5 Lakhs reservation issues.
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Case Study

Digital Transformation of Technical Procurement for US CruiseLine

IGT's content management services helped a French multinational hospitality company achieve 99.95 % overall accuracy and 100 % TAT.
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