Providing Digital Contact Center Services To More Than 35 Technology Companies
Handling 30 Mn+ Customer Service Queries
Enabling Superior Customer Experience for Technology companies
In today’s dynamic business environment, technology companies such as retail & e-commerce, OTAs/TMCs and other fast growth tech companies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.
It has thus become important for technology companies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experience.
IGT Solutions (IGT) enables better customer experience by delivering digital contact center services to the technology companies. IGT has optimized leading technology applications like reservations system, eCommerce applications, internet booking engine, PSS, departure control systems, and many more. IGT expertise enables growing interconnection of business processes to drive companies’ ability to quickly adapt to changing demands.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Developing domain focused technology and business process solutions to enhance operational efficiency
Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year
3 Airline domain focused chatbots
40% sales conversion for contact center
Intelligent analysis of 500+ Airline business dimensions
12% increase in revenue per call