Travel Technology

Providing Digital Contact Center Services To More Than 35 Travel Technology Companies

Handling 30 Mn+ Customer Service Queries

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0%
First Contact Resolution
0%+
Sales Conversion for Contact Center
0%
Increase in C-SAT

Enabling Superior Customer Experience for Travel Technology companies

In today’s dynamic business environment, travel technology companies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.

It has thus become important for companies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experience.

IGT enables better customer experience by delivering digital contact center services to the travel technology companies. IGT has optimized leading travel technology applications like reservations system, internet booking engine, PSS, departure control systems, and many more. IGT’s expertise enables growing interconnection of business processes to drive companies’ ability to quickly adapt to changing demands.

Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Delivering Results

  • Over 8 Mn+ customer queries annually

  • World class performance across global performance indicators- NPS, C-SAT, trust pilot score

  • 500000 refunds processed every year

  • 3 Airline domain focused chatbots


  • 40% sales conversion for contact center


  • Intelligent analysis of 500+ Airline business dimensions


  • 12% increase in revenue per call

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