Enabling Superior Customer Experience for Travel Technology companies
As Travel rebounds, it brings new set of challenges to Travel Technology companies. Companies are constantly re-assessing their business strategies to enable positive customer experiences. Being the worst hit industry in the recent times it’s important for the companies to adopt new age CX services through cost effective channels and provide value added services to their customers.
Modern customers are Tech Savvy, demanding and empowered, travel companies need to particularly focus on building a relationship of trust with them to deliver great customer experiences.
IGT enables better customer experience by delivering Next-gen CX services to the travel technology companies. IGT has optimized leading travel technology applications like reservations system, internet booking engine, PSS, departure control systems, and many more. IGT’s expertise enables growing interconnection of business processes to drive companies’ ability to quickly adapt to changing demands.
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year
3 Airline domain focused chatbots
40% sales conversion for contact center
Intelligent analysis of 500+ Airline business dimensions
12% increase in revenue per call
Top Technology Trends for 2020 and Beyond
A look at the top technology trends that have the potential to drive innovative disruptions and create new opportunities. Organizations need to build smart solutions around these trends if they wish to succeed.