Industries

Travel Technology

Providing Next-gen CX Services To Leading Travel Technology Companies

Handling 30 Mn+ Customer Service Queries

VIEW INFOGRAPHIC

0%

First Contact Resolution

0%+

Sales Conversion for Contact Center

0%

Increase in C-SAT

Enabling Superior Customer Experience for Travel Technology companies

As Travel rebounds, it brings new set of challenges to Travel Technology companies. Companies are constantly re-assessing their business strategies to enable positive customer experiences. Being the worst hit industry in the recent times it’s important for the companies to adopt new age CX services through cost effective channels and provide value added services to their customers.

Modern customers are Tech Savvy, demanding and empowered, travel companies need to particularly focus on building a relationship of trust with them to deliver great customer experiences.

IGT enables better customer experience by delivering Next-gen CX services to the travel technology companies. IGT has optimized leading travel technology applications like reservations system, internet booking engine, PSS, departure control systems, and many more. IGT’s expertise enables growing interconnection of business processes to drive companies’ ability to quickly adapt to changing demands.

Comprehensive Offerings

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

Delivering Results

Over 8 Mn+ customer queries annually
World class performance across global performance indicators- NPS, C-SAT, trust pilot score
500000 refunds processed every year
3 Airline domain focused chatbots
40% sales conversion for contact center
Intelligent analysis of 500+ Airline business dimensions
12% increase in revenue per call

Featured Work

CASE STUDYDelivering 77.5% Efficiency Gain through Automating BSP Refund

CASE STUDYHandling 70,000 Transactions Per Month with 98.99% Transaction Accuracy

CASE STUDY25% Increase in Sales Conversion for a Leading OTA

Other Verticals

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