In this fast and dynamic era, both customers and staff of the companies come across multitude of queries on product related enquiry, lost baggage, payroll, crew schedule, application support, among many others.
IGT has over 2 decades of experience in providing centralized helpdesk services to global companies. The helpdesk provides 24/7 mutilingual support for resolving inbound queries enabling companies deliver seamless customer experience.
IGT provides comprehensive helpdesk services for all customer related queries. These services can be firther categorized as below:
IGT Baggage Helpdesk expertise in providing baggage handlers with real-time information on baggage status which makes tracking easy and helps in increasing customer satisfaction. Following services are offered in this process:
Providing baggage handlers with real-time information on baggage status including primary and secondary tracing
Providing 24/7 support to over 20,000 flight attendants working across different geographies, time-zones, work schedules and hours
Providing round-the-clock support for IT applications and software systems, enabling organizations to work without IT related issues
Resolved over 5 million mishandled baggage queries
Proactively communicated to over 2.5 million passengers about delayed baggage reducing D-SAT for the airline
Achieved 70% effectiveness scores for baggage handling program for a leading US airline
IGT BPM Services And Solutions