Helpdesk

Helpdesk Services

In this fast and dynamic era, both customers and staff of the companies come across multitude of queries on product related enquiry, lost baggage, payroll, crew schedule, application support, among many others.

IGT has over 2 decades of experience in providing centralized helpdesk services to global companies. The helpdesk provides 24/7 mutilingual support for resolving inbound queries enabling companies deliver seamless customer experience.

IGT Offerings

IGT provides comprehensive helpdesk services for all customer related queries. These services can be firther categorized as below:

IGT Baggage Helpdesk expertise in providing baggage handlers with real-time information on baggage status which makes tracking easy and helps in increasing customer satisfaction. Following services are offered in this process:

Lost Baggage

Providing baggage handlers with real-time information on baggage status including primary and secondary tracing

Providing 24/7 support to over 20,000 flight attendants working across different geographies, time-zones, work schedules and hours

Providing round-the-clock support for IT applications and software systems, enabling organizations to work without IT related issues

Delivering Results

  • Resolved over 5 million mishandled baggage queries

  • Proactively communicated to over 2.5 million passengers about delayed baggage reducing D-SAT for the airline

  • Achieved 70% effectiveness scores for baggage handling program for a leading US airline

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

lost baggage
Brochure

Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage
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Airline sales and reservation management
Case Study

25% Increase in Sales Conversion for a Leading OTA

IGT helped increase inbound sales conversion by 25% through re-engineering and analytics.
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call center outsourcing companies
Infographic

BPO – The Digital Tipping Point

Big Data, Smart Machines and Predictive Analytics are 3 big impact drivers in the BPO space
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