Insights


Whitepaper
Press Play on Player Experience: Level up Beyond Game Design
Player experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.
Reports
Virtual Think Tank Post Discussion Report

Digital & Analytics Trends In The Air Cargo Industry

Role of AI in the Digital World
To make travel smarter and safer, the right application of smart Data, and AI is imperative.

Harnessing the power of data services for Airlines

Data Modernization: Imperative for Digital Transformation
Adopting Modern Data Management practice is essential for constructive use of data.

Whitepaper
Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience

Whitepaper
Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world

Whitepaper
5 Trends of Software Quality Assurance in 2021

whitePaper
LEAN QA – Transforming QA teams for Just-in-time test delivery
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.

Continuous Testing: Smart Testing Way Forward

Whitepaper
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.

WhitePaper
Customer Equation in the new normal

Airline Customer Value

Social Travel-Integrated Travel Experience

Creating a 360-degree View of the Connected Traveler

Ensuring Quality through Progressive Approach in Test Automation

Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.

Structuring Ticket Process Outsourcing

Is it worth implementing Big Data Technologies?

Unlatch z/TPF data using DFDL
DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.
