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Virtual Think Tank Post Discussion Report
Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience
Catch flights, not virus - The new ‘Travel Persona’ in a post COVID world
5 Trends of Software Quality Assurance in 2021
LEAN QA – Transforming QA teams for Just-in-time test delivery
Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.
Continuous Testing: Smart Testing Way Forward
Customer Experience 3.A
Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full "product + experience" focus.
Ensuring Quality through Progressive Approach in Test Automation
Embracing the Social Element in the Loyalty Programs
With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.