Land Transportation

Offering Domain Experience with Flexibility and Multi-Lingual Support to the Connected Traveller

Land Transportation happens to quite different today from what it was even a few years back. Rail, Road, and Car Rental companies should adopt new-age technologies to drive automation and boosts customer service. Most importantly, they need to address critical challenges of no-shows, cost efficiencies, diversified offerings and sustained loyalty that makes a dent in the brand’s global value.

IGT Solutions with over 20 years of experience in the Travel and Transportation industry adds tremendous value to a brand’s business while delivering exceptional customer experience. Its CeX 3.A framework with three vital levers-Smart Agents, Smart Automation and Smart Automation is for the future consumer to provide a superior customer experience at a reduced cost.

Powered by technology and driven by a passion for simplifying complex customer interactions, IGT enables its clients in the surface transportation industry to manage and modernize their critical operations to produce better business outcomes.


Our integrated offerings across the customer’s value chain include:

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Comprehensive Offerings

BPM services

BPM Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Digital Solutions

Digital Solutions

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Travel Technology

Tech Services

Developing domain focused technology and business process solutions to enhance operational efficiency

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Delivering Results

  • 300K+ Total No. of Reservation Calls

  • Bookings Across 5 Brands

  • 38-40% Sales Conversion

IGT Travel School

Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience

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