Offering Domain Experience with Flexibility and Multi-Lingual Support to the Connected Traveller
Land Transportation happens to quite different today from what it was even a few years back. Rail, Road, and Car Rental companies should adopt new-age technologies to drive automation and boosts customer service. Most importantly, they need to address critical challenges of no-shows, cost efficiencies, diversified offerings and sustained loyalty that makes a dent in the brand’s global value.
IGT Solutions with over 20 years of experience in the Travel and Transportation industry adds tremendous value to a brand’s business while delivering exceptional customer experience. Its CeX 3.A framework with three vital levers-Smart Agents, Smart Automation and Smart Automation is for the future consumer to provide a superior customer experience at a reduced cost.
Powered by technology and driven by a passion for simplifying complex customer interactions, IGT enables its clients in the surface transportation industry to manage and modernize their critical operations to produce better business outcomes.
Our integrated offerings across the customer’s value chain include:
Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers
Leveraging mobile, social media with new age technologies to enhance digital customer’s experience
Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency
Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey
Developing domain focused technology and business process solutions to enhance operational efficiency
300K+ Total No. of Reservation Calls
Bookings Across 5 Brands
38-40% Sales Conversion
IGT Travel School
Unique approach for developing travel trained and BPO ready talent in-house. Helping with quick scalability solutions along with higher success rate resources to deliver superior customer experience
Land Transportation BPO Services
Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.
Key elements for building a successful customer experience management
Companies today understand that they are in the customer experience business. When dealing with customers, they must keep in mind that as situations change, so do the customers’ expectations.