Omni-channel Player Support for Gaming Companies

First Contact Resolution
Sales Conversion for Contact Center
Increase in C-SAT

Enhancing Player Experience Across Channels with Digital Innovation

The gaming segment is growing at a lightning pace and is increasingly popular in today’s times. Given that the general age demographic is a tech-savvy audience, the availability of advanced digital tools makes it a viable industry. However, for gaming companies to provide seamless support to their players, the need for intelligent digital interventions along with a superior player support channel is imperative to amplify the experience. Additionally, an integrated system with a self-service player support model can further smoothen operations.

IGT Solutions works with gaming companies to create a premium player experience through an innovative portfolio of CX Services and digital solutions, including 24x7 player support across various channels and self-service support. Players can enjoy gameplay support with AI and ML-powered chatbots to get instant answers to their queries, which also holds the capability to manage a surge in demand during new releases or updates.

Service offerings for Gaming

IGT’s in-depth understanding of the gaming world helps companies achieve superior player satisfaction from the get-go. Leveraging the power of digital, IGT provides omni-channel player support across multiple channels such as voice, chat, social media, and email. For complete player satisfaction, IGT ensures data privacy and compliance following data privacy laws. With Robotic Process Automation (RPA) and gaming analytics, IGT equips gaming companies to revolutionize player experience and become an industry leader.

Digital Transformation And Automation

CX Services

  • Player Support
  • Store Support
  • Industry-focused Automation
  • Gameplay Support
  • Technical Support
  • Invoicing & Billing
  • Finance & Administration
Digital Transformation And Automation


  • Live Chat
  • Social Media Management
  • Conversational Automation (Chatbots/Voicebots)
  • Industry-focused Automation
  • Data and Analytics
  • Omni-channel CRM

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

  • 10Mn+ social interactions annually

  • 30% effort reduction in customer queries through AI/ML and NLP powered Chatbot

  • 95% First Call Resolution (FCR) rate for L1, L2 queries

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