There’s simply no getting around it. The gaming sector is growing and climbing skyward for the foreseeable future. Market experts PWC forecasts the size of the gaming industry to be worth $321 billion in 2026, almost tripling its footprint in less than a decade.
As technology continues to advance, games get bigger, and player bases across the globe continue to grow larger, customer expectations also rise as a result.
Player Support is more valuable than ever and continues to improve to meet these expectations so that companies deliver better player experiences, retain new players and generate higher revenue.
Player Support is a critical pillar for a game’s success. IGT Solutions is your eyes and ears, constantly watching and listening while being your brand advocates. Taking a proactive approach, we exceed players’ expectations while promoting your brand on social media and through omnichannel player support.
Keeping your players “in the game” is our priority. With the feedback collected through player support channels, there is a greater connection between the studio and player, all working together to better the game and players’ experience.
There isn’t a one-size-fits-all approach to player support. The gamer age statistics worldwide show that gaming is changing all the time, so player support needs to be versatile. Basic web form ticketing systems and self-help FAQ pages for help can be too slow to solve immediate issues, causing a disconnect between players and your game.
With so many choice, a player won’t hesitate to move to the next game if adequate support is not in place to address their concerns. And with so many channels available to vent frustration publicly, can you afford to take a risk?
It is where IGT Solutions finds familiar ground providing services for today’s gamers. IGT Solutions bridges the divide between players and studios by providing multiple engagement options catering to different player expectations: from the most tech-savvy players to the most reluctant ones.