Claims & Refunds Management
Claims and Refunds Processing Services
The pressing need to improve customer relations in the increasingly competitive landscape leads to industry majors to choose an outsourcing service to optimize claims and refunds management processes worldwide.
IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling companies to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.
IGT’s Claims and Refunds Management process is a 100% automated process handling all claims raised by the customer.
IGT deploys a comprehensive, state-of-the-art solution for processing and managing all kinds of claims. The process includes:
Processing 20,000+ claims per month for a leading European Airline
USD 2 Million+ savings in baggage claim payouts
IGT BPM Services And Solutions
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