Claims & Refunds Management
Stay truly connected to customers at all times, with the combined power of AI and ML
Claims and Refunds Processing Services
The pressing need to improve customer relations in the increasingly competitive landscape leads to industry majors to choose an outsourcing service to optimize claims and refunds management processes worldwide.
IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling companies to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.
IGT’s Claims and Refunds Management process is a 100% automated process handling all claims raised by the customer.
IGT deploys a comprehensive, state-of-the-art solution for processing and managing all kinds of claims. The process includes:
Electronic upload of all supporting documents
Monitor, track, and follow-up of claims
Maintain history of settlements
Auto generation of various letters to claimant
Processing 20,000+ claims per month for a leading European Airline
USD 2 Million+ savings in baggage claim payouts
IGT BPM Services And Solutions
English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali
Digital Contact Centers
Today’s customer is always online , expecting to connect anywhere, anytime with companies.
Delivering 77.5% Efficiency Gain through Automating BSP Refund
Fare Note Interpreter
Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.
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