Claims & Refunds Management

Claims and Refunds Processing Services

The pressing need to improve customer relations in the increasingly competitive landscape leads to industry majors to choose an outsourcing service to optimize claims and refunds management processes worldwide.

IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling companies to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.

IGT Offerings

IGT’s Claims and Refunds Management process is a 100% automated process handling all claims raised by the customer.

IGT deploys a comprehensive, state-of-the-art solution for processing and managing all kinds of claims. The process includes:

Electronic upload of all supporting documents
Monitor, track, and follow-up of claims
Maintain history of settlements
Auto generation of various letters to claimant

Delivering Results

  • Processing 20,000+ claims per month for a leading European Airline

  • USD 2 Million+ savings in baggage claim payouts

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

Related Content

Digital Contact Centers
Brochure

Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

Read More
robotic process automation services
Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.
Read More
Airline sales and reservation management
Case Study

Tax Refund Process Automation

Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs thus lowering business risk applications

Read More