Claims & Refunds Management

Claims and Refunds Processing Services

The pressing need to improve customer relations in the increasingly competitive travel and hospitality industry leads to major Airlines, Hotels, Cruises, OTAs and TMCs to choose an outsourcing service to optimize claims and refunds management processes worldwide.

IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling the travel and hospitality company to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.

IGT Offerings

IGT’s Claims and Refunds Management process is a 100% automated process handling all pre-travel and post-travel claims raised by the customer.
IGT deploys a comprehensive, state-of-the-art solution for processing and managing passenger, baggage and cargo claims. The process includes:
Electronic upload of all supporting documents
Monitor, track, and follow-up of claims
Maintain history of settlements
Auto generation of various letters to claimant

Delivering Results

  • Processing 20,000+ claims per month for a leading European Airline

  • USD 2 Million+ savings in baggage claim payouts

IGT BPM Services And Solutions

IGT provides front office and back office BPM services through its Global Delivery Model from 15 locations worldwide and support in over 20 languages.
Languages Supported

English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali

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