Claims & Refunds Management
Claims and Refunds Processing Services
The pressing need to improve customer relations in the increasingly competitive travel and hospitality industry leads to major Airlines, Hotels, Cruises, OTAs and TMCs to choose an outsourcing service to optimize claims and refunds management processes worldwide.
IGT provides multilingual services digitizing all incoming multichannel claims and complaints via voice, email, chat, social media etc. enabling the travel and hospitality company to significantly reduce claims processing time. This results in faster, more effective customer service and increased loyalty.
Processing 20,000+ claims per month for a leading European Airline
USD 2 Million+ savings in baggage claim payouts
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