0%
First Contact Resolution
0%+
Sales Conversion for Contact Center
0%
Increase in C-SAT

An Overview

A gig economy offers temporary and part-time workers a flexible opportunity to work on short-term commitments at their convenience.

The emergence of the gig economy has created a multisided marketplace between the platform itself, the service provider, and its end users. For a multisided marketplace to work seamlessly, efficient support across all aspects is necessary.

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Our Offerings

The gig economy relies heavily on thorough background screening and order verification, efficient customer support, and seamless merchant support. 
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Background Screening

With a large number of part-time contractors flowing through these businesses, the ability to verify the credentials of each employee is an essential and often challenging task for gig-based enterprises. To help you with this process, we leverage our database-building and automation capabilities to streamline the background screening process for potential employees. It ensures that workers while hiring or re-hiring, are verified based on reliable data that adheres to local and global compliance norms while providing employers full transparency on potential or existing candidates.

Order Verification

Quick, safe and seamless transactions are mandatory for effective gig-based enterprises. To help your business achieve this, we provide automated and streamlined solutions that ensure that orders are managed, verified, tracked, and cataloged every step of the way.

Customer Support

We ensure quick and effective resolution of end-user queries and requirements, a necessity for any service provider. Our customer support solutions give you the tools and expertise to meet your needs anytime, anywhere.

Merchant Support

Maintaining effective supply chains and communication with merchants will ensure a regular and timely influx of goods and services for your end users. To facilitate these management processes, IGT ensures that third-party contractors and merchant support are provided based on stringent background checks as well as the requirements of your business to ensure timely supply and demand.

Comprehensive Offerings

BPM services

CX Services

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers

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Analytics

Analytics

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer’s journey

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automation

Automation

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency

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Digital Solutions

Digital Engineering

Leveraging mobile, social media with new age technologies to enhance digital customer’s experience

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Delivering Results

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