Digital Contact Centers

Enable Better Experience Through Omni-Channel Customer Support

An Overview

Human centred CX services play a significant role in delivering superior customer experiences. We at IGT connect brands across industries to their customers through various digital channels like chat, calls, emails etc. An omnichannel approach across these channels is imperative to build strong and lasting relationships with customers.

Utilizing 20 years of expertise in managing CX for some of the world’s leading brands in the Travel and High Growth Tech industries, IGT has designed its DNA around Customer & Employee Experience with a unique framework of CeX-3.A which plays a key role in setting up smart contact centers equipped with smart agents, smart automation and smart analytics.

Analyst Corner

GARTNER

Market Share Analysis, BPO, Worldwide, 2017 Report

Recognized among 25 fastest- growing BPO service providers and placed at 6th position. It stated that the top 10 BPO players control one-third of the $160 billion BPO market.

GARTNER

Competitive Landscape: Customer Management BPO Services

Named as a stalwart in emerging markets in customer management BPO services consistently on client shortlist or mentioned on inquiries.

GARTNER

Market Guide for Key Customer Management BPO Service Providers

Identified as a key service provider offering CM BPO services to Travel & Hospitality industry either as a stand-alone service or a bundled BPO and Digital service.

Digital Contact Center Services & Solutions

Voice

Sales, Reservation & Order

Back Office

Languages Supported

Delivering Results

Handling 40 Million Reservations Annually
1.5 Million Social Interactions Annually
30% Effort Reduction in Customer Queries through AI Powered Chatbot
USD 500 Million Gross Ticketing & Ancillary Revenue

Featured Work

Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.

Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.