BPM Services

Enable Better Experience Through Omni-Channel Customer Support

An Overview

Business Process Management (BPM) services play an important role for better customer experience. The call center outsourcing companies connect brands across industries to their customers through different channels like chat, calls, emails. An omnichannel approach across these channels is imperative to build strong and lasting relationships with customers.

IGT Digital Contact Centers offers BPO and Call Centers services to companies globally. It leverages social, mobile, analytics, and cloud to seamlessly work together offering personalized experience at every touch-point of the customer enhancing their lifecycle experience.

Analyst Corner

GARTNER

Market Share Analysis, BPO, Worldwide, 2017 Report

Recognized among 25 fastest- growing BPO service providers and placed at 6th position. It stated that the top 10 BPO players control one-third of the $160 billion BPO market.

GARTNER

Competitive Landscape: Customer Management BPO Services

Named as a stalwart in emerging markets in customer management BPO services consistently on client shortlist or mentioned on inquiries.

GARTNER

Market Guide for Key Customer Management BPO Service Providers

Identified as a key service provider offering CM BPO services to Travel & Hospitality industry either as a stand-alone service or a bundled BPO and Digital service.

BPM Services & Solutions

Voice

Sales, Reservation & Order

Back Office

Languages Supported

Delivering Results

Handling 40 Million Reservations Annually
1.5 Million Social Interactions Annually
30% Effort Reduction in Customer Queries through AI Powered Chatbot
USD 500 Million Gross Ticketing & Ancillary Revenue

Featured Work

Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.

Airline sales and reservation management

Brochure

Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.