Enterprise Agility+

Adapting & improving fast-paced change in all spheres of Business & IT

An Overview

Agility is a key component for business today. Organizations need to adapt to fluid & fluctuating business needs and also ensure evolving customer expectations are satisfied. There is also the constant battle to accelerate timelines from a go-to-market perspective of their offerings while balancing quality needs and ensuring productivity while managing changing priorities.

IGT's Enterprise Agility+ services help our enterprise clients drive positive customer experience by helping implement, adapt & improve fast-paced change in all spheres of Business & IT, by ensuring enhanced productivity and alignment between IT and the business to deliver value. IGT helps enterprises build agility so they can adapt to today's dynamic business environment.

We work with our clients towards a holistic solution that drives responsiveness and ease of adaptation to changing business environments by seeding & building a culture of rapid innovation, shortened product cycles, continual improvement, and motivated teams. We leverage a mix of our experience working with global clientele and industry best practices / knowledge frameworks such as Agile (Scrum, SAFe, Kanban), CMMI Lean, ITSM/ ITIL, IT4IT, VeriSM, PMI, TMMi, DevOps & TestOps, to name a few, to enable an Agile Enterprise with the ability to respond rapidly to opportunities and disruptions.

IGT helps customers with embedding new POC’s and POV’s in their existing framework. We have discovery labs working incessantly in performance engineering, DevOps, and mobility domains to come up with tangible result-oriented solutions.

Some of the major benefits that we have seen for our clients include:

Increased speed to market with a heightened responsiveness to current needs
Drive positive customer experiences with enhanced quality
Focus on a sustainable culture continual improvement
Improved Operational Efficiencies
Improved adaptability & flexibility to change
Enable organizational change management & behavioral transformations

IGT enables a versatile and responsive customer-centric strategy, with our services:

Strategy, roadmap creation & lifecycle transformation services to enable our clients achieve improved time to market and enhanced quality delivering to a continuously evolving business environment.

We provide advisory & coaching services to our clients in various areas including industry-led delivery methodologies, best practices to drive organizational change, cultural adoption and foster behavioural transformation.

Creating is bringing something into being and as engineers at heart, this is something that we are passionate about. We help our clients drive positive customer experience & transform business outcomes using a design thinking-led approach to innovation – this also helps to bring out differentiated products & services. eXperience Design Dojo- our innovation hub, is an interactive space where cross-functional teams come together to ideate, design and craft meaningful digital experiences.

Digital Engineering - Services & Solutions

Our service offerings include consulting / advisory & delivery services to our clients to improve synergies between business & technology. We help organizations solve their toughest software development challenges, making it possible to deliver innovation faster, smarter, more efficiently, and securely. Our experienced specialists & consultants also work closely with our client’s teams to support their Digital & Cloud Transformation journeys. As a part of these services, we help assess & modernize how the client organizations Engineer, Integrate, Test Release & Operate systems.

Services

Agile Business

We help support client organizations accelerate technology deliveries to achieve faster ROI & business value. IGT works collaboratively with client teams to provide digital transformation services including Lifecycle Transformation, Coaching & Advisory services leveraging industry leading best practices including CMMi, PMI, Lean, TMMi, Agile / Scaled Agile (SAFE) TestOps. We support transformation programs across delivery methodologies including traditional Water-fall, V-Model, IT Service Management (ITIL ITSM) as well as the latest methodologies & frameworks including Agile, Scrum, Scaled Agile, TestOps, DevOps, Kanban, DevSecOps.

Customer Experience

Customer experience is the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier organization's employees, systems, channels or products. The evolving enterprise needs and consumer behaviors demand organizations to be agile and take a design-first approach with emphasis on fast phase of execution. IGT works with our clients to deliver extraordinary experiences with services & product innovation. Our services in this area are crafted leveraging Design Thinking principles and include Design (UI / UX / CX / Service Design) as well as Customer Relation Management (CRM) services & enabling Omnichannel engagement.

Engineering & DevOps

Meeting the challenges of today’s digital economy requires organizations to increase their responsiveness to business needs. For technology leaders, this means accelerating the development and maintenance of applications without sacrificing quality. In addressing the challenges of a fast-paced digital world, traditional application development methods have evolved & adopted to leverage DevOps and enterprise Agile frameworks as well as automation across the lifecycle. IGT has over 2 decades of experience working with leading global organizations across a broad spectrum of technologies. We provide flexible, cost-effective engineering services including architecture transformation & design, application development & maintenance, IT Service Management as well as managed solution delivery services.

Quality Engineering & Assurance

As enterprises look at digital technologies as a source of competitive advantage, they demand quality—at speed and scale. This means that they must rethink how they build and test applications, moving away from testing as a standalone function at far end of the development cycle to embedding quality throughout. With 20+ years of enterprise solution delivery experience across geographies, our expert professionals bring a range of diverse skills across QA, Automation, Continuous Testing, DevOps and Agile to multiple clients globally.

Cloud Computing

Cloud is becoming a vehicle for next-generation digital business, that allows organizations to leverage the scalability, flexibility & the vast integration options available to deliver cutting edge solutions. Whether it is a Cloud Shift or a Cloud First approach basis business needs, IGT works with global business organizations across their Cloud Transformation journey including advisory/planning services, optimization, multi-cloud environment managed services, cloud security management, application modernization/re-architecture strategy, hybrid & digital infrastructures, cloud optimization, cloud computing, IaaS, PaaS, SaaS and more.

Enterprise Platforms

To stay future-ready & relevant, the enterprise platforms, solutions and applications must be up-to-date, aligned to organizational objectives, and able to respond quickly to evolving market needs. However, this also means that organizations need to work with partners who understand platform & service management and have experience in delivering solutions & supporting real-time workloads. IGT has 20+ years of enterprise platform experience enabling our clients to deploy, run and modernize their IT landscapes efficiently, quickly, and cost-effectively - platforms supported include Microsoft, AWS, Google Cloud, Oracle, IBM Mainframes (System Z), Salesforce, ServiceNow & Opensource platforms such as OpenStack.

Strategy and Consulting

The digital technologies available today offer multiple opportunities to power sustainable growth by leveraging industry expertise and contextual business knowledge - this can help power solutions to align to the organization's strategic vision & help thrive amidst disruption. As digital strategy consultants to our clients, we help them identify opportunities & support across their digital transformation journey so as to shape & retain their competitive advantage. We collaborate closely with them to assess their industry and current offerings, existing technology ecosystem and gauge their competition, and create strategic solutions, either across the entire business or elements of their business and operating models.

Delivering Results

27% efficiency gains leveraging lean drivers
30% faster time to market via DevOps transformation
$1 Mn+ savings in costs leveraging business process automation
15% improvement in product revenue realization cycle via design thinking
$700K+ per annum cost savings for a global technology organization via delivery lifecycle transformation

Featured Work

Case Study

Delivering 77.5% Efficiency Gain through Automating BSP Refund

IGT supported the Airline Refunds team of a leading US airline by developing RPA based bot and an auto-decision making module that reduced the manual processing and delivered 77.5% efficiency gains.

Case Study

Enabling Seamless Transition Across 5 Languages for a Leading American Carrier

IGT provided contact center support services with exceptional airline domain expertise to a leading American carrier with a record 100% seamless transition within 4 months.

digital transformation and automation - IGT

Case Study

Digital Transformation of Technical Procurement for US CruiseLine

The client wanted to explore automation opportunities in procurement processes, IGT recommended a consulting exercise to discover 78% efficiency gain could be achieved with automation.