Work At Home
IGT expands the capability to enable better customer experience by providing a secure and flexible work at home omni-channel contact center solution. Utilizing the latest technologies and a global talent network, IGT has designed and deployed an advanced work at home solution to facilitate and scale remote working across the globe. This solution is powered by a comprehensive process specific risk assessment along with leading global standard data protection policies and procedures to enhance data security.
In addition to choosing the right digital collaboration tools to connect with a remote workforce, including new conference features and virtual reality headsets, IGT has also deployed best in class tools for e-Hiring, e-Learning, Quality, SLA attainment and WFM to enable 360 degree remote workforce management.
IGT Work at Home (iWAH)
360 Degree Home Agent Management
IGT is leveraging a systematic approach for an end to end workforce management to enhance employee and customer experience
Quality By Design
Virtual Team Engagement
- End-to-End Remote Workforce Management
- Real-time Updates to Agents
- Secured Connectivity
- 2 factor authentication
- Strong encryption
- Access to process only specific application and tools
- Limited access for office purpose only
- Fully PCI-DSS compliant
- Secured Posture Validation
- Video analytics to ensure secure surveillance
- In-premise training
Tools and Technologies for Home Agent Management
Why/Benefits of WAH?
Access to global talent pool
Improved employee satisfaction
Improved customer satisfaction
Flexibility to address seasonal volume spikes
Ongoing and active business continuity
IGT BPM Services And Solutions
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Work at Home Solutions
The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary ﬂexibility to scale up or down business operations based on capacity need.