About Us

Enabling better experience

Stay truly connected to customers at all times, with the combined power of AI and ML

Overview

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 90 marquee customers globally. IGT’s global footprint consists of 31 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt, Vietnam and the USA.

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Expertise in Enabling Better Experience

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Focus on customer experience

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CX and Technology experts

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Global Delivery Centres

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Digital Solutions

Holistic Approach to Enable Better Customer Experience

Domain Expertise

Retail & E-commerce, High Growth Tech, Gaming, Airlines, Hospitality, Travel Technology, OTA/ TMCs, Logistics, Land Transportation

Solutions & Services

CX Services
Digital Engineering
Intelligent Automation
Data and Analytics
CX Transformation below

Workplace

Inclusive culture and values
Diversified talent
Digital employee experience

Global Presence

13 countries
35+ languages
Consistent IGT experience

Process & Infrastructure

Process excellence
Quality accreditations
COPC
Agile framework
Integrated audit framework
Robust technology infrastructure backbone

Vision

To be the world's greatest Next-gen CX company making a billion complex interactions simple every year

Here at IGT Solutions, we are relentless in our pursuit of becoming the #1 partner for our clients and driving their success. Our five cultural values serve as the compass that guides our actions, decisions and behaviors, defining who we are and how we operate.

Client Focus

Clients Are Our North Star

Curiosity

We Think About Next, Now

Respect

We Are A Collective

Accountability

We Walk The Talk

Integrity

We Do The Right Thing, Always

Vision

To be the world's greatest Next-gen CX company making a billion complex interactions simple every year

Values

At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.