Enabling better experience
Overview
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.
Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.
Holistic Approach to Enable Better Customer Experience
Domain Expertise
Technology Aviation Leisure & Hospitality Car Rentals
Solutions & Services
BPM Technology Digital Services & Solutions
People
13,500+ CEX and Technology experts Inclusive culture and values Diversified talent Digital employee experience
Global Presence
Global delivery network World class facilities 25+ languages Consistent IGT experience
Process & Infrastructure
Process excellence Quality accreditations COPC Agile framework Integrated audit framework Robust technology infrastructure backbone
Vision
To be the world’s greatest customer experiences company making a billion complex interactions simple every year
Values
At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.
FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.