Enabling better experience

Overview

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.

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Digital Solutions

Holistic Approach to Enable Better Customer Experience

Domain Expertise

Technology
Aviation
Leisure & Hospitality
Car Rentals

Solutions & Services

BPM
Technology
Digital Services & Solutions

People

13,500+ CEX and Technology experts
Inclusive culture and values
Diversified talent
Digital employee experience

Global Presence

Global delivery network
World class facilities
25+ languages
Consistent IGT experience

Process & Infrastructure

Process excellence
Quality accreditations
COPC
Agile framework
Integrated audit framework
Robust technology infrastructure backbone

Vision

To be the world’s greatest customer experiences company making a billion complex interactions simple every year

Values

At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.

INTEGRITY is observing financial and intellectual honesty. Taking personal responsibility and facing reality, regardless of consequences.
CUSTOMER ORIENTATION means always seeing things from the customer’s perspective. Identifying the customer’s unstated as well as emerging needs.

FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.