Enabling better travel

Overview

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.

Established in 1998, with 100% focused on the Travel industry, we have more than 70 marquee customers globally. IGT serves 4 in top 5 Airlines, 5 out of Top 5 Travel Companies, 4 out of Top 5 Hospitality companies. We provide digital contact center services, travel technology and innovative digital services and solutions for 100+ travel processes including Reservations and Sales, Customer Service, IROPS Management, Baggage Helpdesk, Crew Helpdesk, Chatbots, Robotic Process Automation, Travel Analytics and Social Media Services.

0yrs
of Travel & Hospitality experience
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Revenue from Travel & Hospitality industry
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Travel Experts
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Global Centres
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Digital Solutions

Holistic Approach to Enable Better Travel

IGT’s DNA elements to deliver Superior Customer Experience

Domain Expertise

Airlines
OTAs / TMCs
Cruises
Hotels
Airports

Solutions & Services

BPM
Travel Technology
Digital Services & Solutions

People

12,500+ Travel Experts
Inclusive culture and values
Diversified talent
Digital employee experience
Travel school

Global Presence

Global delivery network
World class facilities
20+ languages
Consistent IGT experience

Process & Infrastructure

Process excellence
Quality accreditations
COPC
Agile framework
Integrated audit framework
Robust technology infrastructure backbone

Vision

To be the dominant player and partner of choice for innovative and integrated BPM, Technology and Digital services and solutions in the Travel, Transportation and Hospitality industry.

Values

At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.

INTEGRITY is observing financial and intellectual honesty. Taking personal responsibility and facing reality, regardless of consequences.
CUSTOMER ORIENTATION means always seeing things from the customer’s perspective. Identifying the customer’s unstated as well as emerging needs.

FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.