About Us

Enabling better experience

Stay truly connected to customers at all times, with the combined power of AI and ML

Overview

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 30 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt and the USA.

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Expertise in Enabling Better Experience

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Focus on customer experience

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CX and Technology experts

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Global Delivery Centres

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Digital Solutions

Holistic Approach to Enable Better Customer Experience

Domain Expertise

Retail & E-commerce, High Growth Tech, Gaming, Airlines, Hospitality, Travel Technology, OTA/ TMCs, Logistics, Land Transportation

Solutions & Services

CX Services
Digital Engineering
Intelligent Automation
Data and Analytics
CX Transformation below

Workplace

Inclusive culture and values
Diversified talent
Digital employee experience

Global Presence

14 countries
25+ languages
Consistent IGT experience

Process & Infrastructure

Process excellence
Quality accreditations
COPC
Agile framework
Integrated audit framework
Robust technology infrastructure backbone

Vision

To be the world's greatest Next-gen CX company making a billion complex interactions simple every year

Values

At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.

INTEGRITY is observing financial and intellectual honesty. Taking personal responsibility and facing reality, regardless of consequences.

CUSTOMER ORIENTATION means always seeing things from the customer’s perspective. Identifying the customer’s unstated as well as emerging needs.

FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.

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