IGT Solutions' Gen-AI Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%
CASE STUDIES
Learn how we provided a cutting-edge Gen AI platform to address a Middle Eastern passenger airline's challenges, significantly improving response accuracy and speed, reducing average handling time by 85%, achieving 95% accuracy in responding to crew queries and ensuring 24x7 support for crew members.
Share this Post
About the Client
The client is a leading Middle Eastern passenger airline, cargo, and travel company.Business Challenges
The client encountered various challenges impacting passenger and crew experiences. They needed help with many crew inquiries, from boarding procedures to luggage restrictions and transportation options. The crew was frustrated due to slow response times, adversely affecting passenger satisfaction, especially regarding lost and found procedures.Business Solution
IGT Solutions delivered a state-of-the-art virtual assistance platform powered by Generative AI to address the client's challenges effectively.
- Improved Accuracy and Speed of Responses: The platform enhanced the accuracy and speed of responses to crew inquiries with Gen AI-based technology tailored for precise and swift information delivery.
- Integration of Interactive Virtual Assistant: An interactive virtual assistant seamlessly integrated with LLM services, replacing traditional manual processes and efficiently addressing crew inquiries
- Compatibility with Microsoft Teams™ and Web Applications: It is compatible with both Microsoft Teams™ and web applications, ensuring ease of access for crew members anytime, anywhere.
Business Results
0%
Accuracy in responding to crew queries
0%
Reduced AHT
24x7
Round-the-clock availability of Gen AI-based Virtual Assistant
More Case Studies
Case Study
Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings
IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.
Read More
Case Study
Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant
Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.
Read More
Case Study
Fully Scalable Datamart Solution for a Leading Indian Airline
Developed datamart solution that enabled analytical and better decision-making by airlines. Achieved 5% increase in customer satisfaction score.
Read More