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Airline sales and reservation management

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Land Transportation BPO Services

Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.

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Airline sales and reservation management

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Courier, Express & Parcel (CEP) BPO Services For quality customer engagements

 Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this final phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.

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Airline sales and reservation management

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iCOMP

IROPS causes poor customer satisfaction due to lack of real-time communication, incapacity to arrange alternate accommodation and inadequate compensation by the airline.
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Airline sales and reservation management

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Fare Note Interpreter

Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efficient and faster.

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Airline sales and reservation management

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COVID-19 Contact Tracing Management

The rapid spread of COVID-19 had led to extremely severe implications. In an attempt to curb this transmission, institutions worldwide have applied widespread physical distancing measures.
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Airline sales and reservation management

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Social Distancing Analytics

A solution that uses Computer Vision AI to enable safety measures at work or public space.

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Airline sales and reservation management

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Air Cargo Support Services

The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.

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airline reservation management

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Intelligent Video Analytics

Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efficiency, security and compliance for Work-at-Home solution.

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Airline sales and reservation management

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Work at Home Solutions

The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary flexibility to scale up or down business operations based on capacity need.

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airline reservation management

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Automation Centre of Excellence

Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.

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data analytics in travel industry
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Automated Baggage Coding Solution

Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.

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travel app development
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Airline Data Analytics

Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable

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travel technology companies
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Customer 360 in Travel & Hospitality

With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.

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devops solution providers

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DevOps For Digital

DevOps brings development, testing,
and operations stakeholders together for faster and stable IT Delivery.

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digital transformation and automation
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Bringing Transformational Technology to Shipping Industry

Consistent operational excellence demands new levels of process efficiency and innovation
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fare filing
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Fare Filing Services

Presenting the right airfare, at the right time to the right person is of paramount importance to the industry
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IGT Cruise
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IGT Cruise Capability

The ever changing guest preferences for on-board services, shore excursions and itineraries create a challenging environment for the cruise industry
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Digital Contact Centers
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Digital Contact Centers

Today’s customer is always online , expecting to connect anywhere, anytime with companies.

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TPF services - IGT
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IGT TPF Services

Transaction Processing Facility (z/TPF) is an integral component in commerce for an extensive range of businesses
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travel technology companies
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Corporate Profile

IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.

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big data in aviation
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Data Engineering Services

Big Data has become the mainstream technology across all high-performing industries, it help us meet the challenges of the increasing demand and sustainable future while ensuring the best solutions.
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Queue management solutions
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iQD – Intelligent Queue Management Framework

iQD is a cloud-based, fully automated queue management tool with an ability to integrate with multiple backend and front end system

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lost baggage
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Baggage Helpdesk Services

IGT provides end-to-end baggage helpdesk solution for pre-travel and post-travel baggage
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Professional Support Services
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Professional Support Services

Brands constantly struggle to hire, train and retain the right mix of personnel across various projects.

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automation testing services
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Accessibility Testing Services

For enhanced customer experience companies need to integrate disparate technologies and user-friendly interfaces

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testing service provider
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Testing Services

Effective testing of IT applications across company helps in ensuring quality and seamless operations

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social media for travel industry
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Social Media Customer Experience Management

Today, it has become imperative for organizations to offer differentiated customer service on various social media platforms
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Digital transformation in travel industry
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Mobility Services

Mobile has become the preferred mode of communication for today’s buyers

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Customer Loyalty Management
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Loyalty Management Services

In today’s competitive scenario, many brands use loyalty program as a means to retain customers and keep them

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data analytics in travel industry
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Travel Analytics Services

Harnessing the strength of data is the key to stay ahead of the competition. It has become imperative for the brands

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Travel RPA

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Robotic Process Automation (RPA)

IGT RPA offers a futuristic mechanism to automate travel processes without the need for radical changes while minimizing risks.

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Baggage Claim Digitization
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Baggage Claim Digitization Framework

The aviation industry is looking at opportunities for making journeys less stressful for passengers
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Airlines IT Solutions - IGT
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InFlight POS Solution Framework

IGT In-flight POS is a one stop automated solution for managing all on-board F&B, merchandise and duty-free sales
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Irregular operations airline - IGT
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Irregular Operations Support Desk

IGT IROPS offers passenger-centric and technology-driven services for handling customer queries
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crew management services
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Crew Helpdesk Services

Crew helpdesk is a business-critical function that impacts operational costs, crew performance and customer experience in equal measure

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travel app development
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Application Support Services

With the rise of connected customer, it has become imperative for the companies to be responsive and deliver

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Queue management solutions
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Queues Management Services

Any airline delay or cancellation involves processing of large number of PNRs within a short span of time
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contract management
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Digital Content Management

Today’s era of constant evolution brings forth multiple agreements and contracts across industries

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travel chatbot
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AI-based Bots

The growing role of social media and the implementation of AI has led to Chatbots becoming an important tool to engage with customers.

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Automation testing services
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mTAF – Mobile Test Automation Framework

Mobility has become a crucial game changer impacting global businesses
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