Land Transportation BPO Services
Road and Rail transportation companies are adopting new technologies and channels in contact center environment to keep up with the growing customer expectations.
Courier, Express & Parcel (CEP) BPO Services For quality customer engagements
Last-mile delivery is an essential element of logistics. Courier, Express & Parcel (CEP) companies responsible for this ﬁnal phase of the supply chain can either cause delivery delays and damage the brand’s image or enhance the customer satisfaction via on time or before delivery.
Fare Note Interpreter
Airlines and Online Travel Agencies (OTAs) known to have complex business functions, are increasingly adopting automated self-learning solutions to make operations efﬁcient and faster.
COVID-19 Contact Tracing Management
Air Cargo Support Services
The Air Cargo industry is a complex operation involving transportation, inventory, warehousing, material handling, packaging, securityand customer services.
Intelligent Video Analytics
Work-at-home is a new normal with an increasing number of Business Process Management companies adopting this delivery model. IGT Solutions (IGT) has developed an Intelligent Video Analytics (IVA) solution to enhance the efﬁciency, security and compliance for Work-at-Home solution.
Work at Home Solutions
The COVID-19 pandemic has forced the Business Process Management (BPM) companies to rethink their business models and design innovative solutions that can ensure business continuity, offers business agility and necessary ﬂexibility to scale up or down business operations based on capacity need.
Automation Centre of Excellence
Changing customer demographics and preferences are propelling travel brands to focus on creating differentiated customer experience. Travel organizations are increasingly turning towards automation to optimize the business processes and re-envision opportunities to employ human capital strategically.
Automated Baggage Coding Solution
Lost or mishandled luggage is a major reason of customer dissatisfaction. Airlines not only incur high operational cost but also loose brand reputation and customer loyalty.
Airline Data Analytics
Enormous data is generated in every process of an airline operation be it reservations, flight operations, revenue management, MRO, customer journey etc. IGT analytics experts collate this data, organize and effectively analyze to deliver vital business intelligence for airline to be more efficient and profitable
Customer 360 in Travel & Hospitality
With the advent of advanced technology and gadgets, the modern day travellers are always connected with the Travel and Hospitality brand and have instant access to informative contents through multiple channels like mobile apps, customer support, online communities, social media platforms, and many more. This digital empowerment makes the travellers leave relevant data trails that can be processed and analyzed to provide hyper personalized travel experience by enabling travel and hospitality brands with a single, actionable and real-time customer 360-degree view to understand the customers and their evolving expectations.
IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.