Social Media Management
Customer-Centric Social Media Services
Creating and managing personalized customer experience has become a key priority for the companies. An integrated multi-channel service strategy helps companies deliver a seamless and personalized experience to their customers.
IGT’s Social Media Services include multi-channel management of the customer's social experience. From customer engagement strategies to content management, customer support to social media analytics, crisis communications to AI-enabled solutions like chatbot, the services offer a seamless and personalized experience to its customers.
The social media experts at IGT are trained on customer service management services and technology systems which enable them to expertly resolve customer queries posted on social media.
IGT also combines human interaction and Artificial Intelligence (AI) to develop and manage the entire landscape of the social media platforms. The aim is to provide an end-to-end solution to the clients and eliminate as many middle layers as possible to optimize performance and efficiency.
Social Media Managed Services are provided in the following areas:
Analytic frameworks to provide additional level of intelligence for more appropriate social media responses to customer. This includes Predictive Analytics Framework, Customer Sentiment Analysis, and Personalization.
3.6 Million interactions spread in 9 languages for a leading European airline
Complete Social Media services for an European OTA
End-to-end solution for a Chinese carrier
IGT BPM Services And Solutions
English | Cantonese | Japanese | Mandarin | Korean | French | German | Arabic | Ukrainian | Spanish | Russian | Czech | Danish | Polish | Brazilian Portuguese | Dutch | Norwegian | Tagalog | Ind-Bahasa | Thai | Malay | Indian Regional | Nepali