Revolutionizing Travel Management: How IGT Solutions’ iQD Enhances Efficiency and Customer Experience

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In the bustling world of travel management, efficiency and productivity are the cornerstones of success. Travel Management Companies (TMCs) constantly seek innovative solutions to streamline operations, enhance customer services and traveler experience, and stay ahead of the competition. In this fast-paced realm, embracing cutting-edge technologies such as digital analytics, artificial intelligence, and Gen AI is critical to thrive in a highly competitive travel landscape.

According to Oliver Wyman's key insights from the 2023 Leisure Traveller Survey, more than a third of surveyed leisure travelers recently used generative AI for travel inspiration, planning, or booking, and approximately half of those who used it booked all or most of the recommendations they received. 84% of respondents expressed high satisfaction with the quality of AI-generated recommendations. It indicates the inclination of travelers and travel companies toward embracing technologies in their processes and workflows.

So, with the collaborative efforts of human skills and AI technology, travel companies are better equipped than ever to meet the demands of today's travelers.

Maximizing Travel Management Efficiency With The Power of Technology

Reservation systems are a key area in which technology has made an incredible impact.

Decades ago, people managed reservations through manual processes and complex systems. Fast forward to today, when technology has completely revolutionized the reservation process. Advanced algorithms and AI technology have made reservation systems smarter and more predictive.

Similarly, the Global Distribution Systems (GDS) in the travel domain have been significantly impacted by technology and revolutionizing how travel agents, airlines, hotels, and other travel service providers operate.

What is a Global Distribution System?

GDS, or Global Distribution System, is a sophisticated network/platform providing real-time access to travel products and services. It enables travel agencies and related businesses to efficiently obtain information on flights, hotels, car rentals, reservations, and activities, optimizing operational efficiency and customer service within the travel industry.

Queue Distribution System in GDS

A Queue Distribution System (QDS) for GDS (Global Distribution System) is an advanced software solution meticulously crafted to streamline distribution and efficiently manage reservations. It helps improve operational efficiency and optimize resource utilization by intelligently managing the whole process. The working of a Queue Distribution System (QDS) involves several key components:

However, travel management companies face several key challenges, such as a high volume of transactions, decentralized operations, vendor management, consistent messaging, workflow prioritization, and much more, addressed with advanced technology.

IGT Solution's Intelligent Queue Distribution System - iQD

At IGT Solutions, we aim to redefine travel management and simplify TMC's operations with better customer experiences. We built a more innovative solution, iQD (API–Driven Intelligent Queue Distribution)- to address several challenges large travel companies face.

iQD is an end-to-end platform that alleviates complex industry problems by smartly distributing queues/tasks from various channels based on customized factors to increase efficiency and productivity. It seamlessly integrates into the GDS system to simplify task management by consolidating all inquiries onto one platform (within the GDS framework). It means faster responses and smoother operations, particularly for handling booking-related tasks directly within the GDS environment.

With iQD, travel companies can meet customer demands while leveraging the efficiency of the Global distribution system.


In conclusion, the dynamic world of travel management thrives on efficiency and productivity, with Travel Management Companies (TMCs) continuously innovating to stay ahead. Embracing technologies like digital analytics, artificial intelligence, and generative AI is no longer optional but essential.

IGT Solutions addresses these challenges with its Intelligent Queue Distribution System (iQD). This innovative, API-driven platform streamlines operations, enhances customer experience, and integrates seamlessly with GDS to consolidate tasks and improve efficiency. With iQD, travel companies are better equipped to meet customer demands and optimize operations within the competitive travel landscape. As technology advances, TMCs can look forward to more significant improvements in efficiency, productivity, and customer satisfaction. Stay tuned for our upcoming blogs, where we will delve deeper into the features, benefits, and real-world applications of iQD and explore how this innovative platform is revolutionizing travel management.

Discover how IGT Solutions' Intelligent Queue Distribution System (iQD) can streamline your processes and enhance efficiency. Speak to us today.
Utkarsh Bansal is a Senior Business Analyst at IGT Solutions. He has over two years of rich and diverse experience in CRM, the travel industry, financial process automation, and CPG. Outside of tackling business challenges, he finds fulfillment in the creative realm of theatre and is an avid reader.