4 Proven Ways to Combat Traditional Workflow Bottlenecks with Generative AI and AI Solutions

amit mauryaInformation Technology

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Optimizing complex workflows and processes is a continual pursuit in modern business operations. Enter Generative Artificial Intelligence (AI), a groundbreaking technology poised to transform how industries handle intricate, rule-driven tasks. This blog post dives into the transformative potential of Generative AI in streamlining complex workflows, using real-world scenarios like airline re-accommodation to illustrate how AI-driven solutions can revolutionize traditional rule-based systems.

Why are rule-driven workflows burdening your organization?

Rule-based workflows are vital in maintaining efficiency in airlines, insurance, and logistics industries. However, the complexity of such workflows often leads to challenges in adaptability, cost-effectiveness, and strengthening operational resilience. Traditional rule-based systems are rigid and difficult to modify, making them less responsive to dynamic changes in the business environment.

Using Generative Models to Combat Workflow Bottlenecks

Generative AI has emerged as a game-changer for complex workflows, enabling them to be automated, adaptable, and intelligent. Imagine a scenario of re-accommodating passengers during flight disruptions. This task involves many variables, from passenger preferences and available flight options to cost considerations and network resiliency. A Generative AI solution can analyze these complex rules, understand natural language instructions, and dynamically optimize passenger re-accommodation.


Generative AI promises to revolutionize complex workflows across industries, departing from rigid rule-based systems to adaptable, intelligent solutions. The ability to automate rule-driven processes, such as passenger re-accommodation during flight disruptions, showcases the transformative potential of AI in achieving unparalleled efficiency, resilience, and cost optimization. As technology advances, businesses harness the power of Generative AI to gain a competitive edge by redefining how they approach and streamline their most intricate workflows.

IGT Solutions has built a revolutionary Generative AI platform, TechBud.AI, using the OpenAI GPT-4 model. To learn how TechBud.AI can help you navigate traditional and complex workflows, send us an email.




Love Ojha, a seasoned IT Services Vice President, drives innovation and excellence in travel and hospitality through data and analytics. He delivers large-scale solutions to airlines, hotels, and cruise companies, earning trust as a valued partner. His expertise, passion for tech, and AI/ML contributions are critical in problem-solving and delivering impactful client results.