Transforming Travel Management: How iQD Tackles Key Industry Challenges

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In the ever-evolving travel industry, Travel Management Companies (TMCs) face many challenges that require innovative solutions to maintain efficiency and customer satisfaction. In my last blog, I introduced you to iQD(Intelligent Queue Distribution), an advanced travel management platform revolutionizing TMCs' operations by addressing these challenges head-on.

If you missed my last blog, iQD is an end-to-end platform that alleviates complex industry problems by smartly distributing queues/tasks from various channels based on customized factors to increase efficiency and productivity. It seamlessly integrates into the GDS system to simplify task management by consolidating all inquiries onto one platform (within the GDS framework). It means faster responses and smoother operations, particularly for handling booking-related tasks directly within the GDS environment.

Here's how iQD is making a significant impact:

Workflow Prioritization

Managing diverse travel requests with varying priorities and deadlines can be daunting. iQD automates task prioritization and intelligent scheduling, streamlining queue management and standardizing procedures. By distributing and prioritizing bookings based on predefined rules, iQD minimizes errors and enhances productivity, enabling TMCs to handle fluctuating volumes easily.

Decentralized Operations

Decentralized operations often lead to fragmented information, inconsistent service delivery, and communication barriers. iQD centralizes coordination across multiple locations, seamlessly integrating with major Global Distribution Systems (GDS). As a powerful GDS Queue Manager, it handles bookings, modifications, and cancellations from a single platform, improving coordination, productivity, and service delivery.

Work Allocation

Swift adaptation to changing conditions, such as flight cancellations and high demand, is crucial for TMCs. iQD's Intelligent Priority Management system allocates resources efficiently, prioritizing VIP clients and urgent requests. By assigning tasks based on agents' expertise and implementing auto-escalation systems, iQD reduces confusion and missed opportunities, enhancing overall customer satisfaction.

Skill Task Queue

Efficiently managing a high volume of transactions is vital. iQD's skill task queue feature ensures that tasks are assigned to the most qualified agents, leveraging their expertise. Real-time monitoring and reporting help identify bottlenecks and workload imbalances, allowing for optimized resource allocation. This granular control over task management enhances operational efficiency and customer loyalty.

Data Aggregation and Consolidation

Accurate and consistent data across platforms is essential for reliable reporting. iQD's advanced reporting and analytics offer customizable reports for actionable insights, strategic decision-making, and operational optimization. Seamless integration with BI products provides a comprehensive data view, enabling agile decision-making and maintaining efficiency during peak periods.

Consistent Messaging and Email Processing

Peak periods can overwhelm email processing and messaging consistency. iQD's queue-based processing streamlines workflows, prioritizes tasks and ensures prompt responses. By centralizing email management and introducing a queue-based system, iQD reduces response times and enhances customer satisfaction.

Vendor Management

Managing relationships with numerous vendors is complex. iQD simplifies vendor management by providing a unified communication and task allocation platform, reducing confusion and chaos. This unified approach ensures that TMCs maintain efficient and effective vendor interactions.

Smartly Harness the Power of AI

Integrating AI capabilities requires navigating regulatory constraints and compliance requirements. iQD harnesses the power of AI, integrating seamlessly with Chat GPT to provide intelligent conversational capabilities. It enhances communication, customer experiences, and overall efficiency while assuring compliance with industry standards such as GDPR, PCI DSS, and IATA regulations.


iQD is revolutionizing the travel management landscape by addressing critical challenges with innovative solutions. From automating workflow prioritization and centralizing decentralized operations to enhancing work allocation and utilizing advanced AI capabilities, iQD empowers Travel Management Companies (TMCs) and Online Travel Agencies (OTAs) to achieve unparalleled efficiency and customer satisfaction. By leveraging iQD's robust platform, travel management professionals can streamline operations, improve service delivery, and stay ahead in an ever-evolving industry. Stay tuned for our next blog for a deep dive into iQD features.

Ready to transform your travel management operations with iQD?
Utkarsh Bansal is a Senior Business Analyst at IGT Solutions. He has over two years of rich and diverse experience in CRM, the travel industry, financial process automation, and CPG. Outside of tackling business challenges, he finds fulfillment in the creative realm of theatre and is an avid reader.