Running a small business is no easy feat! You need to constantly make adjustments to the dynamic business environment, growing customer needs, and changing market scenarios with limited resources and budgets. Essential business tools can be a big lifesaver for you! One such tool is Customer Relationship Management, or simply CRM. CRM is a handy tool that helps you improve …
DownloadThe client faced business-critical bottlenecks in sales administration support. IGT Solutions helped them to transform their sales operations and gain efficiency by deploying a team of sales process experts at their location. Share this PostStatistics: 250K plus sales interactions of chat and email support resolved with 99.9% accuracy and 100% KPI/SLA adherence in three months. About the Client The client …
The undeniable goal of the hospitality industry is to keep their customers satisfied and provide a great experience. While most hospitality businesses can meet their client’s demands, it comes at a cost (think of utilizing your resources to do back office jobs like record keeping, billing, contracting, etc.) But the good news is, you have a solution! The answer is …
In today’s digital era, every company must bring high-quality applications to market at an increasingly competitive pace. While companies have adopted agile and DevOps methodologies to pursue this goal, many have significantly underinvested in test data. It has emerged as a constraint in the race to innovate. Gartner’s report states, “Improper test data management is a common constraint to DevOps …
Conversational bots have transformed how customer service is done today. From fewer support calls and emails to automating customer service, bots have been a catalyst of change in post-sales support. In this blog, we will take a deep dive to understand how customer assistance bots have been instrumental in streamlining post-sales support and order tracking. But before that, let’s understand …
Artificial Intelligence (AI) has disrupted how airlines manage their data, operations, and revenue. Airlines worldwide are already using AI and automation to improve operational efficiency, avoid mistakes that can cost high, and improve customer satisfaction. There has been a significant shift to automation, especially after the COVID-19 pandemic. A 2020 report by SITA shows that 89% of airports focus on check-in via mobile …
“Computer Vision, a rapidly evolving form of AI, can enable superior Customer Experience (CX)” What is Computer Vision and what is CX? Computer vision is an AI capability that allows IT solutions to extract data from digital images, videos, and other visual inputs, understand it and take or recommend action. It uses cutting-edge ML and AI capability to replace the …
Legacy systems might still be critical for a few businesses, but we can’t deny that it still functions on outdated technology. Replacing legacy systems and applications with advanced technologies is one of the most challenging tasks for any enterprise. As enterprises upgrade or change their technologies, they must ensure compatibility with old systems and data formats that are still in …
How does cloud migration assurance help resolve issues related to the migration of COTS applications to the cloud? Building applications from scratch can be beneficial. It gives the flexibility to develop customized solutions specific to the organization’s requirements; this approach can sometimes backfire as the time to go live and achieve competitive advantages in the market may be delayed. Moreover, …
What is Customer Experience (CX), and why is it important? Gartner defines Customer Experience (CX) as “the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, systems, channels or products.” Acquiring new customers is essential, but at the same time, organizations should prioritize improving their existing customer base by providing them …
