Artificial Intelligence (AI) has disrupted how airlines manage their data, operations, and revenue. Airlines worldwide are already using AI and automation to improve operational efficiency, avoid mistakes that can cost high, and improve customer satisfaction. There has been a significant shift to automation, especially after the COVID-19 pandemic. A 2020 report by SITA shows that 89% of airports focus on check-in via mobile …
Machine learning and data analytics have become an integral part of all industries across the globe. The highly competitive Airline Industry is now embracing new technologies and turning to artificial intelligence (AI) to support their customer service, where customer satisfaction (CSAT) is of utmost importance. The growth of data and the use of analytics in the airline industry is the …
As airlines try to beef up their schedules for the summer, even though the number of flights will be lesser and airports will mostly seem like ghost towns, no one really knows how soon tourism and business travel in particular will recover. As we wait at home, waiting for a hint of normality, we find ourselves wondering how business travel …