Unboxing the Future of Shopping: Fighting AI with AI

amit mauryaInformation Technology, Resources

Retail, since the dawn of man, has always been an industry of firsts—a landscape teeming with challenges and opportunities. From the first barter to the introduction of currency or the first strip mall to the revolutionary rise of online shopping, the retail sector has consistently been at the forefront of historical disruptions.  You might be wondering why I didn’t write …


amit mauryaResources

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Beyond the Bot: Advancing Customer Service with Generative AI in Retail

amit mauryaRetail & E-commerce

Welcome to 2024, where the retail industry is on the brink of a transformative revolution thanks to the incredible advancements in artificial intelligence (AI). However, just like any new frontier, this progress comes with its fair share of challenges and considerations, especially when it comes to shaping the customer experience.  The Rapid Rise of AI in Retail   The infusion of AI …

We Made a List. You Should Check It Twice. Find Out if Your CX Partner was Naughty or Nice.

amit mauryaRetail & E-commerce

Mastering Retail Holiday Success: A Unified Guide for Evaluation, Planning, and Evolution  The holiday season may be behind us – the frenzy of Black Thursdays and Fridays, Cyber Mondays, Boxing Days, and 1/11s are now in our rearview mirror. But is it truly over? The holiday season is a critical time for the retail industry, where the effectiveness of your …

Zero-shot Learning with Generative Models: How is it Revolutionizing AI?

amit mauryaInformation Technology

Artificial Intelligence (AI) has made significant strides in recent years thanks to deep learning and neural network breakthroughs. One of the most intriguing developments in this field is zero-shot learning with generative models, a concept reshaping how AI systems are trained and applied. In this blog, I will explore the intriguing world of zero-shot learning and how generative models like …

Exploring the Phenomenon of AI Hallucinations and Navigating its Uncharted Territory

amit mauryaInformation Technology

Generative AI has undeniably revolutionized art, language, and creativity. However, amidst its remarkable achievements lies a fascinating and perplexing phenomenon known as “hallucination.” In this blog, we will delve into AI hallucinations, exploring their definition, causes, real-world examples, impacts on decision-making, challenges in detection, ethical implications, and mitigation strategies. What are AI Hallucinations? In the context of AI, hallucinations refer …

Decoding the Ultimate CX Playbook for Fintech Titans: Challenger Banks, Crypto, and Beyond

amit mauryaFintech

The Real Price of Cutting-edge CX in FintechHave you ever wondered what’s at the heart of your customers’ willingness to open their wallets wider? 66% of consumers said a bad interaction with a business could ruin their day.1  While a staggering 43% of aficionados would gladly shell out more for seamless convenience. 2 We’re living in an era where the …

Navigate your way through Retail and E-commerce shores in 2024

amit mauryaInfographics

The Retail and E-commerce sector is witnessing a whirlwind of transformative trends. Learn how to leverage social commerce, subscription-based services, dispute resolution, account management for merchants, personalization for top-tier merchants, and omnichannel strategies and be an early adopter of generative AI and other innovations. Share this Post Enquiry for* —Please Select—Services & SolutionsCareerVendor Empanelment Name* Email* Phone* Company* Designation Country …