Revolutionizing Engagements by Conversational Bots in Airline Industry

Sneha GautamTravel

Artificial Intelligence (AI) has disrupted how airlines manage their data, operations, and revenue. Airlines worldwide are already using AI and automation to improve operational efficiency, avoid mistakes that can cost high, and improve customer satisfaction. There has been a significant shift to automation, especially after the COVID-19 pandemic. A 2020 report by SITA shows that 89% of airports focus on check-in via mobile …

Chatbot: Enabling Enhanced Customer Service in Travel and Retail

Sneha GautamRetail & E-commerce, Travel

Customers of today are not what they used to be a few years back. Gone are the days when they would visit a physical office to get their air tickets and hotel stays booked or get their itineraries planned by travel agencies or visit a physical store to purchase products. The connected consumer of today is tech-savvy, looking for real …