Conversational automation is a technology that allows for human users to interact with a software solution using natural language – a language full of the capability to understand the user’s intent and armed with relevant information to provide an appropriate resolution. Conversational automation allows organizations to engage with customers beyond just providing a web experience. It also allows the customer …
To be successful in today’s fast-paced hospitality industry, hotels should have an efficient operations and process setup. The success of a hotel depends on providing a seamless and flawless experience to guests in every stay. Improving operational efficiency is necessary to meet the ever-increasing customer standards and provide an exceptional guest experience. Hotel contact centres are the backbone of hospitality …
It is estimated that in Europe alone the total value of fraudulent transactions amounts to €1.8 billion annually (as per report published by European Central Bank), but have you ever wondered how financial institutions or banks avoid these fraudulent transactions? It used to be a long and painful process, as it was very repetitive, mundane, and mostly involved lots of …
Organizations of all sizes, across the world, are constantly under threat of cybersecurity attacks from hackers. Gartner projected “End-user spending for the information security and risk management market is estimated to grow at a current compound annual growth rate of 11.2% from 2020 through 2025 to reach $233 billion in U.S. dollars.” Continuous refinement of technology has redefined and enabled …
Companies these days understand that digital transformation is not just about adding new technology, but also about helping their resources continuously generate value via deep customer insights and rapid learning cycles. Companies also realize that in this increasingly digital world, the speed at which digital skillsets evolve, it is hard for organizations to hire technical talent. With growing demand, organizations …
What is IDP and how does it integrate with automation to maximize benefits? Introduction In an increasingly digitized world, corporates have realized that the fastest way to ensure efficiencies within internal operations is to automate – and the biggest roadblock to automation is structured and digitized inputs. Consequently, there has been a big focus on digitization and document processing. The …
Various industries have been embracing automation for some time. While on one hand, industrial manufacturing companies have been using Automation; where giant robots are being used to assemble products, create armors, etc., software ‘robots’ on the other hand are being used to create specific rules and sequences of actions, to automate back-office systems that generally require tedious efforts from human …
Robotic Process Automation (RPA) has been a favorite among IT leaders for a few years now. It is a key component of the digital solutions offered by IT service providers for both back-office and front-office operations. RPA has successfully waded through its share of skepticism and has found greater acceptance among enterprises. RPA tools have also become better and more …
Introduction Customer Experience (CX) remained an ignored arena as companies were paying little to no attention to their customer experience strategy. However, the increased competition in the market has changed the scenario. The consumer’s experience management market is growing at around 17% every year, a trend that will continue in the future as well. Companies are used to toning products …
When a company’s customers increase, it leads to more profits, and every day feels exciting. It’s a great feeling to see your business grow. However, when a business grows, so does its demands and if your business is not equipped to take care of these demands, it can present challenges. To help take off this weight, automating processes in ecommerce …