Transforming eCommerce Customer Care using Voice Bots

Sneha GautamRetail & E-commerce

Today, Conversational AI and voice assistants have highly influenced our lives and are gaining high traction among all business sectors and organizations. It is undoubtedly becoming an essential part of our daily lives – from web searching with the use of digital assistants to providing us with personalized guidance, all the way to making payments at the end – it …

Scope of Intelligent Automation in Finance

Sneha GautamFintech

Various industries have been embracing automation for some time. While on one hand, industrial manufacturing companies have been using Automation; where giant robots are being used to assemble products, create armors, etc., software ‘robots’ on the other hand are being used to create specific rules and sequences of actions, to automate back-office systems that generally require tedious efforts from human …