HR4U Chatbot

amit3076 Case Studies

The client wanted to reduce the time taken to notify the passenger of the delay or change and ensure no error in the message. IGT supported the client by deploying a bot that automated the process of generating and sending notifications to the passengers during IROP situations. This helped reduce the time taken to relay notification message to the affected …

Intelligent Video Analytics

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The IVA software uses an AI powered video stream to monitors agents in real-time. It is equipped to recognize people, set rules, patterns, objects and situations automatically to generate alerts and notifications by applying IGT’s proprietary machine learning algorithms. Share this Post

Automated IROPS Notification

amit3076 Case Studies

The client wanted to eliminate the penalty caused due to  Cross PCC errors in reissued PNRs. Addressing the issue IGT built an audit bot deployed with a schedule run at every 1 hour. The bot emulate the manual steps of extraction and filtering the PNRs from the Queue Management System and further match the PCCs of old (original) and new …

RPA for Cross PCC Auditing

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The client was experiencing various challenges such as delays in monitoring the requests which are action ready, high process execution time, manual errors and oversights. To overcome these challenges IGT conducted an onsite consulting exercise to understand and assess the process for automation potential. A pilot RPA implementation helped speed up the process by freeing employees from repetitive and time-intensive …

RPA in Procurement for Sending out Request for Quotation (RFQ)

amit3076 Case Studies

The client was experiencing various challenges such as delays in monitoring the requests which are action ready, high process execution time, manual errors and oversights. To overcome these challenges IGT conducted an onsite consulting exercise to understand and assess the process for automation potential. A pilot RPA implementation helped speed up the process by freeing employees from repetitive and time-intensive …

Automated Operational Reporting

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The client wanted to include Chat Support along with Automated Conversations into their customer service strategy to make customer support available 24/7 with instant responses in multiple languages basis customer demographics. IGT helped with deployed a Chatbot solution via an intelligent conversational assistant called ‘Zippy’ enabling automated responses on website and Facebook Messenger to customer FAQs in six different language. …

Work at Home Solutions

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IGT Solutions (IGT) provides secure and flexible Work-at-Home omnichannel contact center solutions. It utilizes the latest technologies to connect the remote workforce and deploys best-in-class tools for e-hiring, e-learning, quality, SLA attainment and WFM. The Work-at-Home solutions are powered by comprehensive process specific risk assessments and global standard data protection policies leading to data security. Share this Post

Passenger FAQ Chatbot

amit3076 Case Studies

The client was facing several challenges like revenue leakages, non-adherence to SLAs due to high volumes and slow turnaround time causing backlogs and volume spikes. IGT evaluated the process and identified the scope and potential for RPA based automation. A POC (Proof of Concept) solution was designed that emulated the manual steps required to process a ‘Refund’ request while using …

Tax Refund Process Automation

amit3076 Case Studies

The client was facing several challenges like revenue leakages, non-adherence to SLAs due to high volumes and slow turnaround time causing backlogs and volume spikes. IGT evaluated the process and identified the scope and potential for RPA based automation. A POC (Proof of Concept) solution was designed that emulated the manual steps required to process a ‘Refund’ request while using …

Automated Corporate Contract Loading for a Leading Group of Hotels

amit3076 Case Studies

The client wanted to automate their corporate contract loading process that would enable timely availability of rates and prevent the revenue leakages. IGT helped the client by developing and deploying RPA to production with zero slippages. A set of 18 Bots were run for a period of six weeks to successfully migrate 500,000 hotel rates and set up 1,400 B2B …