In the world of CX, words often make the difference; so, when it comes to Human in the loop vs. AI in the loop, why does that matter? Undoubtedly, AI continues to dominate the proverbial squawk box of technology, from analysts and investors to almost every executive boardroom. Since the public launch of ChatGPT in November 2022, the latest evolution …
DownloadThe client was building a Risk & Security Management solution for several sovereign governments. It will allow the government departments to identify, monitor and manage visitors / travelers as a part of Immigration & Border control. IGT scope of work included product engineering services, enterprise system integration, and operational rollouts at customer locations. Share this PostAbout the Client The client …
DownloadThe leading international airport was looking for tech support services for their operational activities. They partnered with IGT solutions which helped them set up a cross-functional team of experts in a remote model to provide service delivery management based on ITIL processes. The overall operation supported 35+ airport sites globally in a real-time 24×7 environment. Share this PostAbout the Client …
DownloadThe client’s existing customer-related application(s) was deteriorating the performance due to a lack of database management mechanism. IGT helped the customer scale their data operations by providing a managed services desk (Database Administration (L1-L3 Level) which comprised database experts with proven experience. This, as a result, improved the user experience and enhanced the database performance level. Share this PostAbout the …
DownloadThe client’s complex ecosystems and inefficient & fragmented quality assurance processes across various teams acted as bottlenecks in delivering value to its end users. Leveraging its extensive domain knowledge and quality assurance and engineering experience, IGT conducted the testing of client’s products and solutions and improved its product quality and modernization efforts. Share this PostAbout the Client The client is …
DownloadThe client’s existing quality engineering practice was mainly manual and inefficient which resulted in revenue losses and higher DSAT because of delayed deliveries. IGT helped the client automate the manual testing process by building an end-to-end strategy for automating the regression test suite and developing a customized framework. Share this PostAbout the Client The client is a significant technology product …
