Customer Experience 3.A

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DownloadAs the world is moving towards digital and omnichannel experience is the key to success, what is important to understand is that though digital interaction guarantees a faster and more seamless customer experience than human interaction alone; the importance of the human element has not decreased across the customer journey. Share this Post

Automated Passenger Data Consolidation for Covid Contact Tracing

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DownloadAs part of a compliance requirement, the airline’s Health Services team required contact information of passengers who have flown on their flights for Covid-19 contact-tracing purposes. IGT supported the airline by developing a bot that logically defines the list of passengers whose information is sought and then emulates extraction of their details like email, phone number, flight transit details, nationality …

Land Transportation BPO Services

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DownloadIGT’s CeX3.A solution (a perfect balance of Smart Agents, Smart Automation and Smart Analytics) empowers brands to create a superior customer experience and achieve higher operational efficiency at a reduced cost. Share this Post

COVID-19 Contact Tracing Management

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DownloadIGT’s COVID-19 Contact Tracing Management (CCTM) is a highly effective and a hybrid cloud-based solution designed to track and control the rapid spread of COVID-19 disease. Share this Post

iCOMP

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DownloadIGT’s Airline Passenger Compensation Management solution (iCOMP) empowers the airlines to transform flight disruptions from a financial and logistics liability into an opportunity to build stronger customer loyalty and generate additional revenues.   Share this Post

Customer Equation in the new normal

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DownloadCompanies across the world treat employee and customer experience in silos without appreciating the fact that there are common human drivers to ensure success around both i.e. Trust, Empowerment, Personalization and Relatability. Share this PostThe future of work is looking to be highly hybrid in nature – according to BCG’s recent Workplace of the Future employer survey, companies expect about …

Increase in Revenue and CSAT for a leading Air Cargo in US

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DownloadThe client was experiencing  a dip in its cargo division revenues because of dropping sales conversion rate and was also struggling to reduce longer call transaction time that was leading to an increased percentage of abandoned calls and customer dissatisfaction. Addressing the issue IGT Solutions provided contact center services to support the General Cargo Reservations (GCR) and Pet Cargo processes …

Fare Note Interpreter

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DownloadIGT Solutions’ AI/ML-based Fare Note Interpreter helps the Airlines and OTAs to process refunds efficiently and accurately to the customer. Share this Post