Tech Support Services for Airport Management Systems of an International Airport

amit3076 Case Studies

DownloadThe leading international airport was looking for tech support services for their operational activities. They partnered with IGT solutions which helped them set up a cross-functional team of experts in a remote model to provide service delivery management based on ITIL processes. The overall operation supported 35+ airport sites globally in a real-time 24×7 environment. Share this Post About the …

Microsoft SQL Database Management for a Leading Travel Retailer of Europe

amit3076 Case Studies

DownloadThe client’s existing customer-related application(s) was deteriorating the performance due to a lack of database management mechanism. IGT helped the customer scale their data operations by providing a managed services desk (Database Administration (L1-L3 Level) which comprised database experts with proven experience. This, as a result, improved the user experience and enhanced the database performance level. Share this Post About …

Independent Product Testing for a Global IT and Telecom Product Engineering Organization

amit3076 Case Studies

DownloadThe client’s complex ecosystems and inefficient & fragmented quality assurance processes across various teams acted as bottlenecks in delivering value to its end users. Leveraging its extensive domain knowledge and quality assurance and engineering experience, IGT conducted the testing of client’s products and solutions and improved its product quality and modernization efforts. Share this Post About the Client The client …

Implementation of Intelligent Automation Testing for a Global Technology Company

amit3076 Case Studies

DownloadThe client’s existing quality engineering practice was mainly manual and inefficient which resulted in revenue losses and higher DSAT because of delayed deliveries. IGT helped the client automate the manual testing process by building an end-to-end strategy for automating the regression test suite and developing a customized framework. Share this Post About the Client The client is a significant technology …

Accelerate Time to Market for a Leading Technology Provider in Air Transport Industry

amit3076 Case Studies

DownloadThe client was facing issues in releasing new offerings to its customers and was looking for a potential partner who would help them expedite and establish a seamless process that would reduce their cycle time. By leveraging its DevOps Framework, IGT integrated an automated pipeline, which decreased the cycle time for Built-Deploy Test by 90% Share this Post About the …

Staff Augmentation Services

amit3076 Case Studies

DownloadThe client wanted to expand its service offerings by leveraging new technology that enhances the quality of service being offered without increasing its headcount. IGT formulated a unique staffing solution with measures at every touchpoint covering recruitment, selection, and the placement process. Share this Post About the Client The client is one of the world’s leading provider of global information …

Improved quality and enabled 30% reduction on maintenance effort

amit3076 Case Studies

DownloadThe client’s existing framework was fragile and required enormous maintenance for every release of a test script, IGT with its extensive domain knowledge and technical expertise, supported the client by providing a customized automation framework that helped reduce maintenance efforts and also mitigated any potential error in the application which enabled the client to test more codes and deliver high …

Creating Omnichannel CX for Cargo Customers of a leading airline in North America

amit3076 Case Studies

DownloadThe client was undergoing several challenges in providing quality customer service. IGT helped the client by developing an application that intelligently captures data from different channels of interaction with the customers that helped the client address customer queries from within the system, be it a Phone call, Email, Chat or Social Media interaction and provide a seamless customer experience. Share …