Whitepapers

Whitepaper

Airline Customer Value

It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company.
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Whitepaper

Social Travel-Integrated Travel Experience

Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter.
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Whitepaper

Creating a 360-degree View of the Connected Traveler

Today travel providers have vast amounts of data at every step of their customer’s travel booking cycle.
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Whitepaper

Ensuring Quality through Progressive Approach in Test Automation

Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends.
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Whitepaper

Embracing the Social Element in the Loyalty Programs

With the rise of social media, travel companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.
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Whitepaper

Structuring Ticket Process Outsourcing

For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.
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Whitepaper

Is it worth implementing Big Data Technologies?

An estimated $ 80 billion is lost each year because of bad customer experiences, out of which approx $2.3 Bn is the annual impact on the airline industry because of customer experience
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Whitepaper

Unlatch z/TPF data using DFDL

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.

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