Automation Resources
RPA for BSP Refunds Status Management
Enabled 100% accurate data mapping with 40% improvement in overall processing time.
Automated Corporate Contract Loading for a Leading Group of Hotels
IGT’s Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy
Tax Refund Process Automation
Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs
Passenger FAQ Chatbot
Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.
Automated Operational Reporting
IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy
RPA in Procurement for Sending out Request for Quotation (RFQ)
Helped achieved 90% accuracy by reduction in manual errors and oversights and 70 % improvement in overall processing time.
RPA for Cross PCC Auditing
Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X
Automated IROPS Notification
IGT helped a leading Asian airline reduce the processing time up to 40% and improved quality and accuracy with zero errors.
HR4U Chatbot
Enabled 45% call volume reduction with more than 2000 number of active chatbot users
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Real-Time Automated Response Analytics
In today’s digital world, we are witnessing a rapid semantics overload...
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Can RPA be a disruptive force in the Travel industry?
If you were told a few years ago that the technology that you see in sci-fi films would be achievable in real life, would you have believed it?
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Unlocking the Potential in Lost Bag: With Intelligent Automation Powered by Machine Learning
Human Vs Robots – Biggest Debate of Decade
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How automation is alleviating the most significant pain points of the Travel industry?
Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA).
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Chabot: Enabling Enhanced Customer Service in Travel
With technological advancements, travel planning has also changed. Conversational automation is one such technology that is gaining momentum by creating simulating human-like conversation through chatbots and voicebot.
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Why are chatbots gaining traction amidst COVID-19
With a crisis on one hand and changing customer needs on the other, chatbots are in high demand from several industries because of their capability and functionality. Brands can share information updates through push notifications during a crisis instead of waiting for users to get in touch with them.
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How automation and artificial intelligence can enhance travel industry’s journey
Automation makes life easier, tasks faster and efficiency better. Some of the benefits that automation brings in are, quality, consistency, cost reduction, faster turnaround time and improved operational efficiency to name a few.
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