Automation Resources

Airline sales and reservation management
Case Study

RPA for BSP Refunds Status Management

Enabled 100% accurate data mapping with 40% improvement in overall processing time.

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Airline sales and reservation management
Case Study

Automated Corporate Contract Loading for a Leading Group of Hotels

IGT’s  Automation services helped French multinational hospitality company to save $400 K in operational expenses and achieve 99.9% data accuracy

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Airline sales and reservation management
Case Study

Tax Refund Process Automation

Enabled 50% reduction in workforce expenses with ability to meet tighter regulatory compliance SLAs thus lowering business risk applications

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Airline sales and reservation management
Case Study

Passenger FAQ Chatbot

Reduced contact center cost for multiple language support & training and enabled availability of information on the go and in written form.

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Airline sales and reservation management
Case Study

Automated Operational Reporting

IGT helped to reduce the processing time from 60 Hrs. to 4 Hrs. with 100% accuracy

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Airline sales and reservation management
Case Study

RPA in Procurement for Sending out  Request for Quotation (RFQ)

Helped achieved 90% accuracy by reduction in manual errors and oversights and  70 % improvement in overall processing time.

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Airline sales and reservation management
Case Study

RPA for Cross PCC Auditing

Increased operational efficiency with Improved accuracy of 95-99% and accelerated the execution speed to 2X

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Airline sales and reservation management
Case Study

Automated IROPS Notification

IGT helped a leading Asian airline reduce the processing time up to 40% and improved the quality and accuracy with zero errors.

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Airline sales and reservation management
Case Study

HR4U Chatbot

Enabled 45% call volume reduction with more than 2000 number of active chatbot users

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Airline sales and reservation management

BLOG

Real-Time Automated Response Analytics

In today’s digital world, we are witnessing a rapid semantics overload...

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Airline sales and reservation management

Blog

Can RPA be a disruptive force in the Travel industry?

If you were told a few years ago that the technology that you see in sci-fi films would be achievable in real life, would you have believed it?

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Airline sales and reservation management

BLOG

Unlocking the Potential in Lost Bag: With Intelligent Automation Powered by Machine Learning

Human Vs Robots – Biggest Debate of Decade

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Airline sales and reservation management

Blog

How automation is alleviating the most significant pain points of the Travel industry?

Automation has become a necessity over the decades and has augmented human activity by transferring repetitive tasks to computers. It has been creating waves of opportunities for several industries like telecommunications, manufacturing, healthcare, travel and hospitality etc. Initially, the evolution of automation was in the area of back-office through Robotic Process Automation (RPA).

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Airline sales and reservation management

Blog

Chabot: Enabling Enhanced Customer Service in Travel

With technological advancements, travel planning has also changed. Conversational automation is one such technology that is gaining momentum by creating simulating human-like conversation through chatbots and voicebot.

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Airline sales and reservation management

Blog

Why are chatbots gaining traction amidst COVID-19

With a crisis on one hand and changing customer needs on the other, chatbots are in high demand from several industries because of their capability and functionality. Brands can share information updates through push notifications during a crisis instead of waiting for users to get in touch with them.

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Airline sales and reservation management

Blog

How automation and artificial intelligence can enhance travel industry’s journey

Automation makes life easier, tasks faster and efficiency better. Some of the benefits that automation brings in are, quality, consistency, cost reduction, faster turnaround time and improved operational efficiency to name a few.

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