DownloadThe client wanted to include Chat Support and Automated Conversations into their customer service strategy to make customer support available 24/7 with instant responses in multiple languages basis customer demographics. IGT helped deploy a Chatbot solution via an intelligent conversational assistant called ‘Zippy’, enabling automated responses on the website and Facebook Messenger to customer FAQs in six different languages.Share this …

DownloadThe client wanted to automate their corporate contract loading process that would enable timely availability of rates and prevent the revenue leakages. IGT helped the client by developing and deploying RPA to production with zero slippages. A set of 18 Bots were run for a period of six weeks to successfully migrate 500,000 hotel rates and set up 1,400 B2B …

DownloadThe client was facing several challenges due to a highly disseminated nature of the process and realized the need for automation with an added requirement of maintaining data for dashboard analytics. IGT helped the client by designing a RPA solutions enabled with configurable parameters and ensured the changing needs like number of countries, addition of stakeholders etc. of the process …

DownloadThe client’s existing tax refund process was cumbersome and manual. Calculations were done considering PNR fee codes and changing flight status to calculate the tax refund amount and then processed on the PSS which lead to high error rate.  IGT helped in automating the tax refund process by deploying  a tailor made BOT which enabled the client to calculate refund …

DownloadThe client was experiencing lack of IT compliance and security dashboard which would outline all KPIs related to its overall compliance across all the locations. IGT helped with developing IT compliance & security dashboard using PowerBI, SSIS, PowerShell & designed datawarehouse using SQL Server for the client which provided centralized view of their overall compliance at account, computer & security …

DownloadThe client wanted in-depth analysis of revenue goal that are set for the sales team with the ability to track current revenue trends and likelihood of achieving the target, IGT provided a holistic picture of the revenue performance and sales and developed a dashboards tailored to the needs of the business to uncover the areas of improvement to achieve goals. …